Adobe Story Problems

Hello, all I want is for my Adobe Story app to work, for some reason I keep getting this error message "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author." The email I used when I first got the CS5.5 master collection is [email protected] and the year I got it was 2011 please help. I called Adobe custermer care but they didn't help me one bit, I'm hoping you can help with this problem.

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

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Adobe Story Problem - major problem

I have OS Lion
Everything was working fine until I upgraded to the latest adobe air. Then Adobe Story could not restart. I kept getting the messasge that it crashed because it could not resize its windows. I uninstall both AS and Adobe Air. Adobe Air does not install. When opening the installer, nothing happens.
Thanks for any help
Brice

Hi,
I have tried installing adobe story on lion OS but unfortunately I couldn’t reproduce the issue here.
So, Can you please mail us the installation log file.
http://kb2.adobe.com/cps/902/cpsid_90205.html : is the link to locate and view the installation log file.
My UserId is '[email protected]'.
Thanks
Sonal
Adobe Story Team

Adobe Story Problems/Questions

Hi,
I find it very hard to navigate the user forum. I end up hunting and pecking in search of where I can post the question, so I am going to ask all my questions at once.
1. In Final Draft in format options you can select tight/normal/loose. Is there a way in AS to adjust the screenwriting page format. It is acceptable (Nicholl screenwriting format to have pages as follows;
Left, 1.5 inches. Right, 1.0
inches. Top, 1.0 inches to the body, 0.5 inches to the number. Bottom, 0.5 to 1.5 inches, depending on where the page break comes.
Adobe Story seems to only give 1" as bottom margin.
Anyway, does AS have a function similar to FD8.
2. Also, today I am struggling with exporting AS to FD8. Even though I have turned of scene and dialogue numbers in AS and even though they can't be seen in AS, they are appearing as random, intermittent numbers in the FD export. (They do not appear in the pdf export.) I need to get this fixed ASAP so I can send out the screenplay.
3. If we have a Creative Suite subscription, will AS continue to be part of that and no extra charge?
Thank you.

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

Adobe Story free application install problem

I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?

Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
    Re: Adobe Story free application install problem
    created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
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Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preference

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless

Yes, me, just now! I was thinking it was because I am on a brand new computer and I did something wrong when I put itunes on it. But now I am thinking it is an itunes issue, not mine.

Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

I downloaded Adobe air and the desktop app for story and can get online from that. Thanks anyway. T

Having problems attaching a transcript to a Video clip using Adobe Story and Prelude.

The company I work for is about to begin editing a documentary with several large interviews so we thought attaching the interview transcripts to the video clips would improve our workflow. Today we began testing the process with some of our old media and transcripts. We are able to attach the transcript we created in Adobe story Script to the video clip in prelude as well as run the speech analysis command. But the problem is that the speech analysis completely ignores/changes the transcript we attached to the video file and creates its own (incorrect) transcript, with at best only a string of a few words matching the audio and the rest is jibberish created by the program.
I was under the impression that the program would match as many key words as possible and then kind of fill in the blanks with the provided transcript but it is actually creating its own transcript. Is this how the program works or am I missing a step or two? Any help and suggestions would be greatly appreciated.

It seems that the Clip metadata has the script info because you are able to see the 'Shot Location' field populated by the Scene heading info.
In the Dynamic Media section of the metadata panel where you see the Shot location field, if you scroll down, you would see the 'Script' section, you would be able to see the 'Dialog' metadata embedded there. This is important, please do check and let me know.
About how this works: "Speech Analysis engine uses the Adobe Story script as a reference script. When Adobe Premiere Pro finds enough matches with the embedded script, it replaces the analyzed speech text with the embedded script text. Adobe Premiere Pro carries over the correct spelling, proper names, and punctuation from the reference script, benefits that standard speech analysis cannot provide."
FInd more info here > http://help.adobe.com/en_US/premierepro/cs/using/WS1c9bc5c2e465a58a91cf0b1038518aef7-7d0fa .html
Having said so please note that the quality of the speech analysis also depend on the clarity of the speaker, background noise in the footage and the quality of the recording.

CS5.5 Unattended Installation, Problem with Adobe Story Install

Hello,
I am working on a silent installation package of Adobe CS5.5 Master Collection. I used AAMEE to create a silent setup with settings etc.
This works fine except for one of the extra exceptions. I have troubles installing Adobe Story silently. Here is the the installer logfile
2012-02-14:11:54:19] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:19] Invoking Application Installer for combined install
[2012-02-14:11:54:19] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:20] Unpackaging file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air to C:\Users\w15075a\AppData\Local\Temp\flaECCA.tmp
[2012-02-14:11:54:21] Application signature verified
[2012-02-14:11:54:21] Unpackaging/validation complete
[2012-02-14:11:54:21] Converting unpackaged application to a native installation package in C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp
[2012-02-14:11:54:21] Native installation package creation succeeded
[2012-02-14:11:54:21] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:21] Installing msi at C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2012-02-14:11:54:24] Installing msi at C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-02-14:11:54:26] Application Installer end with exit code 0
[2012-02-14:11:54:26] Subprocess app installer succeeded
[2012-02-14:11:54:26] Runtime Installer end with exit code 0
[2012-02-14:11:54:31] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Invoking Application Installer for combined install
[2012-02-14:11:54:31] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Unpackaging file:///C:/Windows/AdobeStory.air to C:\Users\w15075a\AppData\Local\Temp\fla1ADB.tmp
[2012-02-14:11:54:31] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-02-14:11:54:31] Application Installer end with exit code 7
[2012-02-14:11:54:32] Subprocess app installer failed (7)
[2012-02-14:11:54:32] Runtime Installer end with exit code 7
Any Ideas? I checked permissions etc., everythings seems to be ok.
Cheers,
MrBrack

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

A problem in installing adobe Story program

I just purchased CS 5.5 master collection.
The message I get when I try to open the Adobe Story program is as follows:
This application cannot be installed because this installer has been mis-configured.
Please contact the application author for assistance.
Does any one have any ideas on what I should do?

Download the latest version of the Story app from the web site and make sure to update Adobe AIR.
Mylenium

Problems with adobe story / howto uninstall

Hi there,
unfortunatly adobe story (free app) isn´t working. When I start it, I´m supposed to update the program. But somehow it doesn´t work (it says, it is impossible because of a wrong configuratetd installation-programm).
In another thread I read, that uninstalling and reinstalling adobe story might help. So I would like to know, if there is an uninstalling-routine or do I just delete the programm in the programm folder?
Many Thanks in advance!
Timo

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

Adobe Story iPhone App on 4S problems

I just downloaded the Adobe Story app on my 4S and it's really buggy, I've tried to open a Film Script twice and it's crashed both times.... Any suggestions?

Hi Josh
Sorry for the inconvenience. We are seeing some issues on iOS5 and are working on fixing them. We will push an update soon.
Ali
Adobe Story Team

Where are the Adobe Story app files stored on my computer?

I can't afford to subscribe (especially to a program I already paid for), but I really need the files that I was working on in Story offlline before the subscription-only lockdown. I've already talked to tech support who said there's no way I can access the Story AIR application on my PC, but I absolutely need those files, so I will dig through XML or whatever format to get the info I need.
Please help!
Dale

Hey,
At the moment I keep getting an error saying "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author".
I haven't fixed this problem yet though I've tried downloading the AIR3.3 like the other discussions say, though I don't think I even had AIR3.4 on my computer and it was working fine a month or so ago. Having said that I really want the offline files from Adobe Story as well so I can keep working on them whilst I try and fix the above problem. Any help in this area would be appreciated.
Thanks
Jo

Why can't I sign in to my Adobe Story?

I haven't used it in a while, but I have a few scripts in it. I just clicked on a file on my Mac with the extension ".stdoc" and it asked me to download updates in AIR. I downloaded as asked and now I get "Sorry, an error has occurred. The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."
When I click on the program "Adobe Story.app" in my applications directory, it asks me to download a newer version and then I get the same message.
How do I open this file with the .stdoc extension? Thank you in advance.

Sorry for a late reply. The desktop application issue can be resolved by installing the latest version.
- first please remove the existing Adobe Story app from your system (move it trash and please remove it from trash too)
- then sign into story.adobe.com, go to its home page and click on 'Install desktop application'
(or you can download the installer directly from https://story.adobe.com/AIR/AdobeStory.air , and then double click on the downloaded file to install it.)

Adobe Story Desktop App - unable to get past login

This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
I have opened Story inside Chrome and Firefox on the same computer and have no problems.
I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
Any help on the matter would be welcomed.
Thanks!

[Please do not try these steps if you are a free user]
Hi,
I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
If yes, then please try these steps:
- Quit Adobe Story if it is running.
- Open Finder.
- Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
- Open folder 'com.adobe.AdobeStory.**some-random-number**'
- Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
- Launch Adobe Story and try to login.
Let me know if these steps workout for you.
Thanks

Adobe Story Problems

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