Adobe support is atrocious.
I have never in my 51 years of life run across a company with worse customer service. For two days now I have been trying to get in touch with tech support for what should have been a simple issue. I purchased LR4 online 4 days ago. Bought on my educators license, I had to wait for a couple of days for confirmation that I really was a legitimate educator. Finally got ok'd Tuesday. Went online and downloaded the software (711 mb). Tried to open and install but nothing happened.
Now is where the frustration begins. Over the course of a little over three hours yesterday and two hours today and counting I have yet to speak /chat /hear from a legitimate, helpful person. Every time I call, chat or whatever all I get is sales (that's not surprising). Sales chat has tried to transfer me to "Tech" chat eight times now. Every time they drop my chat session. I ask to speak with someone else who may be able to help me and they ignore my requests. It's as if I am talking to a computer, not a person. "I can't help you with that sir, I am in sales". "Let me transfer you to someone who can help you". Every time they do this they drop my chat session.
I asked for my money back tonight during one of my "chats" with sales and they told me that they cannot do that, but they would be happy to transfer me to customer service. Great, here we go again. I sent two emails to customer service (one last night and one this morning) and have received no response. Left my number with tech support for a call back this afternoon. They called back an hour and a half later and put me on hold. Still listening to that crummy music as I am typing this (been on hold now for 30 minutes since THEY CALLED ME BACK!)
I just want my money back. I never want to have to count on Adobe service again. I'll find other ways to get the job done. I'll make sure my school district never purchases an adobe product again.
Sincerely,
David Brannen
Grants Pass Oregon
Windows Vista, 711 mb downloaded ionto my "temp downloads file". When I pull up the file properties for the download I get "Type of File .exe" and "Description Adobe Extractor". Basically, the entire file downloaded, but when I attempt to do the initial install, ( right click and "Open" or double click) it just spins it's wheels for 10 or 15 seconds and then does nothing. No error messages, nothing.
Similar Messages
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I installed the upgrade to CS4 Saturday. It came with the usual “register now for a free gift” card (free font, training or book discount). I registered it immediately, but was given no info on how to claim the gift. Online support instructions said to either open a case or call an 800 number. I opened a case and typed in all my info (incl. serial #). Four days later (Adobe, why do you promise a response within one business day if you can’t fulfill it?), I received an email, but had to open a PDF attachment to read the two-sentence reply. (Adobe, why make customers do this extra step instead of putting your reply in the body of the email?) The reply said I have to call the 800 number. (Then Adobe, why did your instructions say I should either open a case OR call the number for registration issues?)
I called the 800 number and navigated the menu. Naturally, the options didn’t include my issue so I had to guess. After a long wait, I was finally connected with an Indian to whom I had to recite all the info I’d included in the case I filed. After a while, she said she couldn’t help me, and had to transfer me to customer support.
Another long wait, with painfully loud music. Finally another Indian came on the line. I had to start all over again explaining the problem and giving him my info. Long waits as he did something in the background. I asked if he was still there; he said yes, but for some reason his PC was very slow today. He put me on hold. After holding for 15 minutes (total call time now 45 min.), I gave up.
Scr*w you, Adobe. I’m posting my experience on every customer support horror story site I can find, so everyone knows how you take product orders promptly and then leave your customers hanging when there’s a problem.You've stumped and/or insulted Adobe Support. Cool. The fact you were on the phone for so long and with multiple people suggests they didn't have an answer readily for you from their support database, but were trying to find someone more experienced, somewhere, or perhaps contact someone on the other side of the planet where the servers are actually running to accept the gift requests, that had information about the issue. If any of the attitude shown in posts, here, was also communicated on the phone calls, perhaps they were waiting for things to cool down. Rather than being on hold and talking to more than one person being atrocious, perhaps it means Adobe Support was trying hard to get you a resolution, although it might have taken longer than you'd like. If you hung up then it was your decision to give up, not theirs.
Instead of playing stump-support, did you try uninstalling and reinstalling to see if you get the Registration panel, again? I've only ever gotten a free gift, once--Photoshop User magazine, I think, the first time I ever registered for such, even though I've filled out the registration panel for subsequent upgrades, sometimes more than once whenever I install it. I've never even considered calling Support over lack of reciept of something that is really just a marketing ploy to get you to sign up for more of what you got one free of. I don't need another Photoshop magazine, nor another font, and sites that sell training typically have some free samples to watch that I don't have to sign up with Adobe to view. The fact you're getting a free gift out of someone suggests they will be using the information you've supplied to receive it for their own or someone else's gain, and I don't really need to start getting spam from Adobe, either.
Otherwise, if the deliverable was electronic, and Adobe did send you an e-mial about it, maybe that e-mail got caught in a junk/spam filter, somewhere, either on your computer, or perhaps upstream from you, at your ISP, where you'll never get any indication it has been blocked from delivery.
You might try again and post what gift you asked for, and what sort of information you supplied on the registration panel (e-mail only or e-mail and postal address), and see if your experience compares with others, here, and make the subject of the thread about not receiving free-gift info, rather than about support being bad. The situation seems a little like those crank 911 calls you hear, sometimes, where someone is calling 911 to report they didn't get a toy in their happy meal, and expect the police to do something about it. -
Problems with Adobe account and Adobe support!
We bought in December 2012 "Creative Cloud for teams" (10 licenses).
I have since started our problems with support Adobe that continue today: (
1. We do not receive invoices by e-mail - every month we have to ask several times adobe support on the current invoice and then wait for it a few weeks!
2. We receive e-mail confirmation with errors - confirmation of transactions on a credit card that we receive by e-mail are wrong - no part of the information.
3. No confirmation on Adobe account - on account do not have Adobe confirmation of financial operations for the month.
4. No information about the subscription on Adobe account - There is no information about subscriptions purchased
We contact every few days with Adobe and get the standard answer "please wait 2-3 business days..." ..... and nothing.
Adobe... why you're doing jokes about the business customer?Ehhh...
Every company in Poland who buys a service or product Adobe need VAT invoice (
required document).
I have in my Adobe account information only payments for the month of December.
For this month I print the invoice (screenshot below).
But unfortunately there is no information on payments for the next month - a technical error Adobe account!
My friend also has a company and subscription and have all the information in Adobe account (screenshot below). -
MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK
I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right! -
Dreamweaver cs5 problems and adobe support close the case on you
I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-) -
Hi, How do I export HDR photos made on a macpro with photoshop cs5 onto a flashdrive so they can be imported correctly into a windows machine that doesn't have photoshop installed on it? Already exported to a HP flashdrive but they do not even show up on a windows machine. Need that capabillity since this is for commercial printing. My wife's mac laptop only shows 3/4 of the picture the rest is grayed out. Adobe support claims it is a Apple problem. Love the finger pointing and hold me blameless atitude on their part. Told them creating a picture should be like gas that can be used in anybody's car, just not their Adobe equipped ferrari. Do I need to convert the file struture so it can be read by the window machine? How would I do that ? Any comments appreciated. Doug
I certainly wouldn't expect to read native PS CS5 files with all features intact and supported on a machine that doesn't have CS5 installed. Try saving the files as flattened (no layers) TIFFs before moving them to the flash drive and trying to open them on the Windoze box.
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I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing. -
No Adobe support for CC Team Members if you have installed Parallels on your Mac
No Adobe support for CC Team Members if you have installed Parallels on your Mac
First let me make it clear my iMac is running native OS X 10.8.5 and all Adobe Creative Cloud Apps are install on the iMac running natively in the OS X system environment. I only have Parallels Desktop 8 for Mac installed to run Microsoft Office software in Windows 7 when needed (because PowerPoint for Mac sucks big time compared to the PC version)… absolutely no Adobe CC Apps have been installed on the Parallels virtual PC environment.
I have been having problems with Creative Cloud Desktop not updating so I uninstalled it and tried to install the latest version from Adobe. I then get the following error:
We've encountered the following issues:
There seems to be a problem accessing a critical file/directory during download. For troubleshooting tips. please visit our customer support page. (Error code: 204)
[retry] [cancel]
This has happened all last week. Because we have been so busy at work I waited until the weekend to contact the 24/7 chat support.
This was going well. I was sharing my desktop with the agent who was adjusting the permissions of some folder. The problem came when he launched chrome on Parallels and not on the MAC and tried to install the PC EXE version of CC desktop. When I pointed this out to the Agent he instantly stop the screen share and stated in the chat box that virtual computers are not supported and I must find my own solution without giving me an opportunity to explain.
Every time I tried to start the chat again I was cut-off while trying to explain that Adobe CC was running natively under a native OS X and the Virtual PC was a separate to this
Only after my 4th attempt (having per cut an pasted my arguement into the chat box) did a get any further. The Agent refused to continue to try and fix my problem but did say the Adobe engineers are aware of the "204" error
Has anyone else had this "204" error installing Creative Cloud Desktop or can direct me to a solution it would be much appreciatedUnfortunately I am still getting the 204 error
I download the Creative Cloud Desktop App at home and brought it into work to install — which failed
I then tried to install the same file on the only Mac in the office not on Creative Cloud and it installed with out any problems
I then tried plugging my iMac into the same ethernet socket incase it was a problem with the ethernet socket. No luck it still had the 204 error
These are the Adobe download log files which show errors but they me nothing to me
DLM.log
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | *******************start of Download****************
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | Going to download the file at /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:48:825 | [INFO] | | | | | | | 1743186 | Preference: Client has set the preference for single stream download
07/01/14 08:15:50:036 | [INFO] | | | | | | | 1743190 | **File download complete.**
07/01/14 08:15:50:537 | [INFO] | | | | | | | 1743182 | *******************End****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | *******************start of Download****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | Going to download the file at /manifest.xml
07/01/14 08:15:50:791 | [INFO] | | | | | | | 1743203 | Preference: Client has set the preference for single stream download
07/01/14 08:15:51:900 | [ERROR] | | | | | | | 1743206 | An error has occurred while renaming the temporary named downloaded file.
07/01/14 08:15:52:213 | [INFO] | | | | | | | 1743182 | *******************End****************
LBS.log
07/01/14 08:15:43:357 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Starting LBS workflow*******************
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product Sap Code not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet Version not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet ID not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product locale not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product name not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | LBSUtils | | | 1742865 | Launching LBS in elevated mode
07/01/14 08:15:48:442 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Starting LBS workflow*******************
07/01/14 08:15:48:446 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743172 | LBS launched in LEGACY mode
07/01/14 08:15:48:524 | [INFO] | | Download | LBS | SystemCheck | | | 1743182 | System OS Version - major = 10, minor = 8, bugFix = 5
07/01/14 08:15:48:524 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | ACCC System requirements check passed
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product Sap Code not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet Version not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet ID not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product locale not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product name not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrap LBS is successful
07/01/14 08:15:48:565 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrapper Lock acquired
07/01/14 08:15:48:583 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | LBS Lock acquired
07/01/14 08:15:48:604 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Deployment lock check passed
07/01/14 08:15:48:622 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:50:538 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 1743182 | Failed to create folder at temp location for download operations
07/01/14 08:15:51:900 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 1743206 | A user retryable error has occured while downloading the file. errotType = -100 extendedErrorCode = 0
07/01/14 08:15:51:910 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 1743203 | Manifest file could not be downloaded
07/01/14 08:15:51:910 | [INFO] | | ACC | LBS | PDM | | | 1743203 | File already exist. This should not happen because packages is downloaded in new GUID folder and file is send by client so should not be there already.
07/01/14 08:15:52:213 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed in DOWNLOAD PIM
07/01/14 08:15:57:938 | [INFO] | | Download | LBS | ETS | | | 1743172 | Waiting for the async thread to get the task completed
07/01/14 08:15:57:939 | [INFO] | | Download | LBS | ETS | | | 1743185 | Async thread is completed. Now exiting from function.
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ACC installation end with exit code: 204
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Closing LBS workflow*******************
07/01/14 08:15:57:959 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Closing LBS workflow******************* -
I am following this newsgroup since a couple of weeks.
And I can see there are many questions about feature availability.
Of course Apple banning the CS5 for appstore in April was resulting in a hard stop for the iphone packager development.
That means now CS5 is far behind to be ready to be used.
If I want to use CS5 for building iphone apps is because I want to be faster than using Objective C.
But so far, due to limitation on feature, and honestly to lack of support and examples by Adobe, this is not the case. Yet.
Look at this page: http://labs.adobe.com/technologies/packagerforiphone/ that is the main one.
It is supposed to be for developer, isn't it?
Click on the tab "Examples" at the bottom. What do you find? Some links, with broken images, of apps already published on the applestore.
That's certainly something, but not enough. A part the broken image that is an indicator of how much Adobe is taking care of this section of their website, I would expect to have some CODE example!
It's hard to find anything about code example. And very few on Adobe site.
So, what's the hell here? Do I need to drop my upcoming projects and move to Objective C? If the rapid development that CS5 can give me is going to break because of the lack of knowledge and support, I would rather move to Objective C.
What do you think about?
I know there are some Adobe guys over there that are watching these threads.. So let's express our thoughts and our complains, in a constructive way, to have some answers or to raise some suggestions...
Emanuelehi, read your post and i have to tell you i wrote a very similar one recently. there was a time when i used to think that adobe support and resources for developers were good. that was until i started going to the apple developer site. then i couldn't afford a mac an ipod touch and the enrollment into the ios program. i did publish a web app with jqtouch and a site however. then i managed to get a copy cs5 another way in which they sell people short since , ok it is how they make money bringing out software every so often, when they do though they forget about the one before and any updates are only for the newest i had bought cs4 only a few months before. big mistake. if you noticed all or almost all the flash iphone apps are games and same foe android. this is because; i think, there is no access to proper interface stuff for flash on ios or android for that matter. apps are then relegated to looking pretty childish almost, and sub-standard wich is not gonna help any in selling any apps because especially on iphone people want the classy app look i want it myself on my ipod touch. to finish off apart from this (the only good thing going would be builder burrito if you look at their max app for android the look is good), however no real resources to develop something like that, i mean dissect an app like that step by step like apple does. there none of that on the adobe site unless you started off years ago in flash rather then web standards there is little chance of learning how to really develop mobile apps, they'll show you how to learn as3.0, but that is not enough, by a long shot since they are chasing apple as it is. in the end i managed to buy a new mac book an ipod touch and i just got into the program (ios). another universe, not planet. universe. the ide xcode is for free and that is only one part of it but it is amazing. it takes 20 minutes to load up cs4 it takes 1.5 hours to load up apple development environment. interface builder that is how you do it for building interfaces, instruments for testing it will test how many hair a user of your app has in china if you want. now xcode 4 has come out as preview which you can get with membership to their programs (ios, or mac), because now they are launching a mac app store. peace
-
Adobe Support: Please Read, New Flash Not Working
Adobe, please read this. My Flash player is not working and I would be happy to help you troubleshoot. I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working. I am in the tech field so I will understand most of your requests...Here is my situation.
The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure. Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable. I researched and researched and implemented many suggestions but to no avail. Thus, I COMPLETELY rebuilt my system from scratch. (I needed to do this anyway since it had been 2 years.)
After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything. There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
I think I have narrowed this problem down to two things. One, the new version of Flash.
It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
I then tried on IE, which also prompted for the new version of flash, and also had the same problem. Chrome--same result.
However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left: my Dell laptop.
I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops. Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash. Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
Someone out there...please hlep. Adobe, where are you? We are here providing you with all of the information that you need....Thank you for this response. Apparently, Adobe does not provide support since this is a free product.
However, Adobe, I need your help.
In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work. This affects at least 50% of the sites I visit. Right now, I simply have the Flash Player uninstalled and can surf the net rapidly. Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
I need your help, Adobe. Everything was working fine until 2 weeks ago. It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
Many have suggested that I buy a new computer to fix the problem.
Is this really necessary?
Adobe, I am a man in need...please help me...
(PS: I am not the only one. I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
And I have done more research than you can imagine. Here are a number of sites where people are reporting problems with Flash:
Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!! Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
Obviously, I have still not found an answer to my problem. Please help me.
Thx,
Richard) -
Can't install 30 day trial, Adobe Support is no help
I've had no help at all from Adobe Support over the last couple days and have grown extremely frustrated.
I'm trying to install CS6 on my new Mac. I deactivated it on my PC, but when I try to install it on my Mac, I'm told my serial number is invalid. After some research, I've learned I need to contact Adobe about this to do a cross grade, but none of the support outlets are working for me. The phone number says there is no phone support for CS, and the chat is perpetually not available or fails just as I get in contact with an employee. Sometimes it works but I can't answer back even though I can see answers coming in.
In the meantime, I wanted to install a 30 day trial of CS6 so I don't get too behind on my work, but when I try installing it, I get the message that I need to close Safari first. I've followed all the steps Adobe provides in making sure the application is closed, and it most certainly is, but I still get the message that Safari needs to be closed. When I try to contact Adobe about this, I run into the same problems. This time, chat isn't even offered to me as an option.
I don't know what I'm supposed to do, and Adobe has done nothing to help me in addressing my issues. Can anyone please point me in the right direction to fixing these problems? I would greatly appreciate it.
Thank you.Lindsay Duet I am sorry you have faced so much difficulty contacting our support team. You may want to try utilizing a different web browser if you continue to face difficulty contacting support.
In regards to needing to close Safari. Have you tried closing the process using the Activity Monitor located in the Applications/Utilities folder? If so then please reboot your computer, make sure Safari is quit, and try the installation again.
Finally you are welcome to purchase the upgrade to CS6 online. Please make sure that you choose Mac OS when purchasing the upgrade. You will want to make sure you are logged into the same account which has your copy of CS5 registered when you make the purchase. You can purchase the upgrade to CS6 at Creative Suite 6. -
Adobe Support is Aweful: Illustrator Update Issue
Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan ClementsMicrosoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support. -
I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.
you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
My mac laptop recently went kaput. So I got a new one and I restored my most recent time machine backup to it. The restore went well, but I am not unable to open my cs4 programs.
When I try, I get a message that says "Licensing for this product has stopped working..." and it gives an error code 150:30
I have tried looking for solutions myself, but nothing that I have seen on the forums has been able to resolve the issue. As far as I can tell, I think that I have to reinstall my master collection and reactivate it, however, in order to do that, I think that I will need to deactivate my old version, that is installed on my dead laptop.
So, I need help with a couple things.
1. I need to get in touch with adobe support in order to get my license deactivated. But the new adobe support system just basically sends me to the forums without providing any way to get in touch with an actually adobe support person directly.
2. I think that I will need a link to download my install media because my original media came on a series of disks, but my new laptop does not have a disk drive.
Thanks in advance for your help.
Cheers,
JamesSerial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html
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