Adobe Support is Aweful: Illustrator Update Issue
Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements
Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.
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2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized. Returning the existing instance.
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2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
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2013-12-04 19:48:20, Info DISM DISM.EXE:
2013-12-04 19:48:20, Info DISM DISM.EXE: Host machine information: OS Version=6.2.9200, Running architecture=amd64, Number of processors=4
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2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
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the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\VHDProvider.dll -
CDISMProviderStore::Internal_GetProvider
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the provider. - CDISMProviderStore::Internal_GetProvider
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2013-12-04 19:48:20, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2013-12-04 19:48:20, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2013-12-04 19:48:20, Info DISM DISM.EXE: Succesfully registered commands for the provider: Compatibility Manager.
2013-12-04 19:48:20, Warning DISM DISM.EXE: Failed to load WimManager. Try running from the Deployment Tools Command Prompt. If the issue persists, ensure that wimgapi.dll
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2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
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2013-12-04 19:48:20, Info DISM DISM Manager: PID=1612 TID=1616 Successfully loaded the ImageSession at "X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD"
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2013-12-04 19:48:20, Info DISM DISM Image Session: PID=1644 TID=1656 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
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the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll
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2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll.
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2013-12-04 19:48:20, Info DISM DISM OS Provider: PID=1644 TID=1656 Defaulting SystemPath to X:\ - CDISMOSServiceManager::Final_OnConnect
2013-12-04 19:48:20, Info DISM DISM OS Provider: PID=1644 TID=1656 Defaulting Windows folder to X:\Windows - CDISMOSServiceManager::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll
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2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll.
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2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Failed to get and initialize the PE Provider. Continuing by assuming
that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Manager: PID=1612 TID=1616 Image session successfully loaded from the temporary location: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD
- CDISMManager::CreateImageSession
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting Provider OSServices - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM OS Provider: PID=1644 TID=1656 Setting SystemPath to X:\ - CDISMOSServiceManager::SetSystemPath
2013-12-04 19:48:22, Info DISM DISM.EXE: Target image information: OS Version=6.2.9200.16384, Image architecture=amd64
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting the collection of providers from an image provider store type. -
CDISMProviderStore::GetProviderCollection
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM OS Provider: PID=1644 TID=1656 Get the registry path to the SOFTWARE hive located at X:\Windows\system32\config\SOFTWARE
and determine if it is loaded. - CDISMOSServiceManager::DetermineBootDrive
2013-12-04 19:48:22, Info DISM DISM Driver Manager: PID=1644 TID=1656 Further logs for driver related operations can be found in the target operating
system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Current image session is [OFFLINE] - CTransmogManager::GetMode
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Determined WinDir path = [X:\Windows] - CTransmogManager::GetWinDirPath
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 GetProductType: ProductType = [ServerNT] - CTransmogManager::GetProductType
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Product Type: [ServerNT] - CTransmogManager::Initialize
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Product Type ServerNT : [Yes] - CTransmogManager::Initialize
2013-12-04 19:48:22, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: OSServices
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: MsiManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: IntlManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DriverManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: SmiManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: AppxManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: AppxManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: AssocManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: AssocManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: Edition Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1672 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1672 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Processing the top level command token(is-serviceable). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the PE Provider. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Package Manager: PID=1644 TID=1672 Finalizing CBS core. - CDISMPackageManager::Finalize
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM OS Provider: PID=1644 TID=1672 Successfully unloaded all registry hives. - CDISMOSServiceManager::Final_OnDisconnect
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2013-12-04 19:48:24, Info DISM DISM.EXE:
2013-12-04 19:48:24, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2013-12-04 19:48:24, Info DISM DISM.EXE:
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: Compatibility Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider -
Lates Adobe Reader Update Issue
My Mozilla plug-in page says my Adobe Reader needs updated. Now I have the latest version XI 11.0.08. It does not need updated but this apparently is the Acrobat version which mine is 11.0.8.4. I don't remember having problems updating before but it is asking something new now when you go to update. It was asking for my system with a lot of choices to pick from. All I have is Windows XP so the only 2 things I saw that I figured were for me would have been Windows XP SP3 or 2 (64-bit). I know I have Windows XP SP3 installed so I picked that. Then it asks for language, picked English, then it asked for version. 2 choices, either Reader 11.0.08 English for Windows or 10.1.4 English for Windows. I knew my Adobe XI was 11.0.08 so I picked that. So when I went to install it said I already had it and finished. Still plug-in says it needs updating. Was I supposed to pick 10.1.4 English for Windows instead? They never asked these questions before. So I am at a loss. Technically I have Adobe XI 11.0.08 and this new one is called Adobe Acrobat Reader DC which can work on all devices (of which I have none). So perhaps I don't need to worry about it. I don't know. Thought I'd throw this out there for anyone who could help me. Also my Avast program says my Adobe Reader does not need updated but we're talking about the actual program, not the Acrobat part which I guess is different.
Same deal with my Java. Since I have XP the next update was for Version 8 but it said I could go ahead and install but it may not work now with XP. So I haven't bothered doing that and left it with Java 7 update 76.
Well thanks if anyone can let me know if I picked the wrong thing or not to worry about it.Hi FredMcD,
Thanks for the response but yeah I've gone through this before with the plug-in thingy. LOL! But what's different is it's saying Adobe Reader 11.0.8.4 is old and I have no idea what the new one is since it won't install but it's called something different. It's now Adobe Acrobat Reader DC.
My Adobe Reader XI is up to date with 11.0.08 but on it too it offers the Adobe Acrobat Reader DC upgrade in a different place and when you click on it, it brings you back to the plug-in page all over again. It is something different from my Adobe Reader XI. So that's what makes this whole thing confusing. But, perhaps I shouldn't worry about it and thanks for trying to help! -
Hello adobe support, is it possible to download for adobe update server only updates for windows ?
because the server downloading for both win and mac.
thanks
SharoniThis is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
We are getting this error when we try to update adobe cs4 production premium:
The update server is not responding, which means it might be offline at the moment, or the Internet or firewall settings may be incorrect. Please try again later.
Any ideas. We are using intel macs with leopard os. I am logged in as the root account and the firewall is turned off. PC computers have no problems updating. I am having the same problem on 6 macs.Adobe updaters suck. do it manually.
-
I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right! -
Adobe application manager fails to update/install
Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out! -
Illustrator Update 15.0.2 will not install
I can't get the Illustrator update 15.0.2 to install on my system.
I am on a MacBook Pro, OS 10.6.5, 8 GB Ram, 2.53 GHz Intell Core i5
Other Adobe updates install fine.
This one says in the updater:
The following updates were unable to install. If you wish to install these updates, please fix the problem below and retry:
This is the problem listed in the window:
Adobe Illustrator CS5 15.0.2 Update
Installation failed.
Not helpful
I followed the instructions on the support site and downloaded the Adobe Support Advisor and it says:
The module found no issues to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
Any ideas?Hi Nini,
This is a file you need to create. No special file just needs to be there for logging to be more detailed. Also, since HTML5 pack was limited to few users and all of them are subscribed to that forum, they should have already seen the information on it. Anyways, its better to diagnose the problem before suggesting a cure. I have seen multiple times that other users will not give complete/correct information as they might not necessarily remember everything. So, I prefer to see the logs as they never give the wrong information. Just my way of looking at things, not necessarily the best way for everyone but works the best for me.
-Anirudh
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