Adobe Support Needed - To No Avail

Where is Adobe Support when you need them? It is time to rethink Adobe Products and return to Final Cut.
After this glitch and no response from support we will be transferring all of our CC files so that they can open in Final Cut.
This is ridiculous. We updated our subscription last night -- as per instructions from Adobe chat -- and still receive this message.

Hi mikeCA
In this window, click on "Have a different Adobe ID" and sign in.
If your subscription status is active, that will do.

Similar Messages

WHAT'S WITH ADOBE? SUPPORT CHAT ADVERTISES 24x7 AVAILABILITY BUT IT IS CLOSED.

If you are not a member of Abode Support, please do *not* respond to this question except to prompt Adobe Support.
I need Adobe expertise on this licensing issue and haven't time for community guesswork.
I have a license for Tech Suite 4.
Hard disk crashed and install was lost.
I need the software again for the new drive. It's Windows 7.
Do I download the trial and apply the license, or is there another package?
If my Suite 4 license is valid for Suite 5, please send me that URL and license application instructions.
Thank you.

Thank you, Ned, for your reply.
Point 1: Technical Help (Needs your response please)
Thank you for the recommendation to find version 4 products, and that a
Suite 4 license is not valid for Suite 5.
Unfortunately, Technical Communication Suite 4.0 is not listed on the page
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Please, have you a link to obtain it?
Also, I have an installation key in the format
9999-9999-9999-9999-9999-9999.
Is that sufficient to activate/licence the product during (or perhaps
post) installation?
Point 2: Technical Support Philosophy (No response required)
I am not interest in debate, but in my view, the concept of "Support
Community is just an approach that Adobe (and other software vendors) use
to reduce the cost of technical support, and since contributors are not
necessarily experts certified or backed by Adobe, responses are not
reliable. No need to respond to this point. We'll just have to agree to
disagree. My point is that serious people want "Adobe Technical Support"
and have no time to deal with amateurs in a so-called "support community."
Point 3: Chat Availability (No response required)
While chat may be offered only at certain hours, it is clearly advertised
as 24x7 right on the adobe website.
I have included instructions as to where it is advertised, with a screen
shot.
No need to respond to this point, but you might want to tell someone
responsible for website content that the message is incorrect.
To locate the message:
1. Click
https://helpx.adobe.com/contact.html?step=CPTV_downloading-installing-setting-up_downloadi ng-installing_stillNeedHelp
2. Then scroll down to the header "Recommended" with white text on blue
background.
This is what is rendered:
Regards,
Scott
Scott Edelstein
<Removed by Moderator>

I am trying to install windows on my mac via bootcamp, and it says I need to download Windows Support Software. I tried, but it says "Download can not continue. The Windows Support Software is not available.

I am running OSX 10.6.8 Snow lepard I am trying to install windows on my intel imac 20in late 2006 via bootcamp, and it says I need to download Windows Support Software. I tried, but it says "Download can not continue. The Windows Support Software is not available. I bought the Imac secend hand and did not get the install dvd's with it What can I do?

You don't need to download the Windows support software, because in Snow Leopard, they are only available as a download for the Late 2010 MacBook Air.
Instead, you have to buy Mac OS X Snow Leopard. The Snow Leopard disc contains the Windows drivers for your Mac, so you have to install them after finishing the Windows installation

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

Use the web chat:
Contact Customer Care
Mylenium

Adobe Support Availability Questions and Feedback

I am currently having an issue with Adobe Shape not saving/syncing to my CC Library, on a Saturday evening here in the U.S.A. I decided to contact Adobe Support. After navigating to this page:
I clicked on chat as was recommended. I tried to be more specific about Adobe Shape, but when I clicked on choose a different product, it just looped me back to the start. (At the start, though many other mobile apps were available to select, neither Adobe Shape, nor Shape, was available.)
After waiting for almost an hour in queue, I was informed that I was chatting with the installation dept, and should try chatting again during business hours, as chatting about troubleshooting a specific issue or product is not available during non-business hours.
If this is indeed the case, then why was Chat recommended to me after I selected troubleshooting? Why is there no mention of this on any of your support pages? Displaying this fact somewhere in your Support pages might greatly shorten your weekend and night queues greatly.
I'm also wondering, is this is a policy change? I do seem to vaguely recall getting support through chat for specific issues during off hours in the past.

neat. here is the Adobe SendNow app I've never heard about.
I'd sure as hell rather be using this than yousendit! I've been paying them 50 bucks a month and don't enjoy the service at all.
this would be another good thing to have tied into our cloud homepages. you could see your file upload, confirm they got it. blah blah.
https://www.acrobat.com/sendnow/en/home.html
I think I'm closer to finding the basecamp thing.... maybe its called echosign... no.. workspaces? yes.
Adobe workspaces is the BaseCamp of Adobe that I was looking for.
https://workspaces.acrobat.com

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro. what do i do now?

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

While attempting to download Adobe Pro and got this message: Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages, click here.

After purchasing Adoce Pro and while attempting to download Adobe Pro I got this message: Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages, click here.

Vista is not supported for Acrobat XI or Acrobat DC, even if you can ignore the requirements and force the trial to install. Adobe don't test it on Vista, so they can't and won't support it.

Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages,

Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages,

Hi there,
Did you have a question for us?
Best,
Sara

Adobe web page is not available. why? how much longer? does anyone have a phone number for support??

adobe web page is not available. why? how much longer? does anyone have a phone number for support??

Hi jess,
What what page are you trying to access? I'm not aware of any outages, but if you can provide the URL that you're trying to access, I can try to track down an answer for you.
Best,
Sara

We have an Adobe support package (U.S. Treasury Dept), but I need a phone contact number

We have an Adobe support package (U.S. Treasury Dept), but I need a phone contact number.
Thanks.
Jahmal Lake

This link might help:
Adobe Gold and Platinum contract holders

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, BUT IT COMES A NOTE SAYING TO GET THE ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IT HAS BEEN DISCONTINUED, I BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND NEED TO INSTAL IT,

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Dreamweaver cs5 problems and adobe support close the case on you

I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)

Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-)

Adobe support will boost?

I am following this newsgroup since a couple of weeks.
And I can see there are many questions about feature availability.
Of course Apple banning the CS5 for appstore in April was resulting in a hard stop for the iphone packager development.
That means now CS5 is far behind to be ready to be used.
If I want to use CS5 for building iphone apps is because I want to be faster than using Objective C.
But so far, due to limitation on feature, and honestly to lack of support and examples by Adobe, this is not the case. Yet.
Look at this page: http://labs.adobe.com/technologies/packagerforiphone/ that is the main one.
It is supposed to be for developer, isn't it?
Click on the tab "Examples" at the bottom. What do you find? Some links, with broken images, of apps already published on the applestore.
That's certainly something, but not enough. A part the broken image that is an indicator of how much Adobe is taking care of this section of their website, I would expect to have some CODE example!
It's hard to find anything about code example. And very few on Adobe site.
So, what's the hell here? Do I need to drop my upcoming projects and move to Objective C? If the rapid development that CS5 can give me is going to break because of the lack of knowledge and support, I would rather move to Objective C.
What do you think about?
I know there are some Adobe guys over there that are watching these threads.. So let's express our thoughts and our complains, in a constructive way, to have some answers or to raise some suggestions...
Emanuele

hi, read your post and i have to tell you i wrote a very similar one recently. there was a time when i used to think that adobe support and resources for developers were good. that was until i started going to the apple developer site. then i couldn't afford a mac an ipod touch and the enrollment into the ios program. i did publish a web app with jqtouch and a site however. then i managed to get a copy cs5 another way in which they sell people short since , ok it is how they make money bringing out software every so often, when they do though they forget about the one before and any updates are only for the newest i had bought cs4 only a few months before. big mistake. if you noticed all or almost all the flash iphone apps are games and same foe android. this is because; i think, there is no access to proper interface stuff for flash on ios or android for that matter. apps are then relegated to looking pretty childish almost, and sub-standard wich is not gonna help any in selling any apps because especially on iphone people want the classy app look i want it myself on my ipod touch. to finish off apart from this (the only good thing going would be builder burrito if you look at their max app for android the look is good), however no real resources to develop something like that, i mean dissect an app like that step by step like apple does. there none of that on the adobe site unless you started off years ago in flash rather then web standards there is little chance of learning how to really develop mobile apps, they'll show you how to learn as3.0, but that is not enough, by a long shot since they are chasing apple as it is. in the end i managed to buy a new mac book an ipod touch and i just got into the program (ios). another universe, not planet. universe. the ide xcode is for free and that is only one part of it but it is amazing. it takes 20 minutes to load up cs4 it takes 1.5 hours to load up apple development environment. interface builder that is how you do it for building interfaces, instruments for testing it will test how many hair a user of your app has in china if you want. now xcode 4 has come out as preview which you can get with membership to their programs (ios, or mac), because now they are launching a mac app store. peace

Adobe Support: Please Read, New Flash Not Working

Adobe, please read this. My Flash player is not working and I would be happy to help you troubleshoot. I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working. I am in the tech field so I will understand most of your requests...Here is my situation.
The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure. Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable. I researched and researched and implemented many suggestions but to no avail. Thus, I COMPLETELY rebuilt my system from scratch. (I needed to do this anyway since it had been 2 years.)
After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything. There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
I think I have narrowed this problem down to two things. One, the new version of Flash.
It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
I then tried on IE, which also prompted for the new version of flash, and also had the same problem. Chrome--same result.
However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left: my Dell laptop.
I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops. Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash. Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
Someone out there...please hlep. Adobe, where are you? We are here providing you with all of the information that you need....

Thank you for this response. Apparently, Adobe does not provide support since this is a free product.
However, Adobe, I need your help.
In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work. This affects at least 50% of the sites I visit. Right now, I simply have the Flash Player uninstalled and can surf the net rapidly. Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
I need your help, Adobe. Everything was working fine until 2 weeks ago. It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
Many have suggested that I buy a new computer to fix the problem.
Is this really necessary?
Adobe, I am a man in need...please help me...
(PS: I am not the only one. I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
And I have done more research than you can imagine. Here are a number of sites where people are reporting problems with Flash:
Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!! Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
Obviously, I have still not found an answer to my problem. Please help me.
Thx,
Richard)

Adobe Support Needed - To No Avail

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