Adobe Support Program

this problem is not solved
Case #0185212610
Updated
Monday, March 3, 2014 1:11:19 PM PST
Opened
Monday, February 24, 2014 2:38:41 PM PST
Status
Withdrawn
Product
Design and Web Prem CS6
Support contract
Adobe Support Program
Subject
not able to use issue
NOTES & RESPONSES
Notes to Customer
Monday, March 3, 2014 1:10:38 PM PST
Hi Yael,
Thank you for contacting Adobe Technical Support. We are responding in reference to your case regarding the Adobe Product . We wou
ld be happy to assist and assure you with the best possible assistance regarding the case.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
Please try these steps from the article below:
http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
We are always here to assist you. Please contact us at 800-833-6687 if you have any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support.
Notes from Customer
Friday, February 28, 2014 9:46:19 AM PST
you guys absolutely fail to understand the problem
I know how to insert a video
what I'm missing is the Play batten in dreamweaver
please see attachment
I need some one that acutely know what is the problem to please call me in California time
323 463-7558
Ye
Notes to Customer
Monday, February 24, 2014 3:08:42 PM PST
Thank you for contacting Adobe.
I am writing in reference to your open case.
Please go through following video link:-
http://www.adobe.com/inspire/2013/04/dreamweaver-cs6-html5-video.html
Please respond to this email with an update so that I can further assist you.
Thank you,
Adobe Support
ATTACHMENTS
Screen Shot 2014-02-.jpg (view)

This is not product support. This is a user-to-user forum. We don't have access to your case #.
If you tell us a bit more about your problem maybe we can help you.
which version of DW?
which operating system?
what error messages are you getting?
which steps you have tried so far that failed?
has DW always behaved this way?
what issues if any led up to the problem -- a software update, etc..?
Nancy O.

Similar Messages

Adobe Support is Aweful: Illustrator Update Issue

Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements

Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.

Adobe pop-up message when trying to install a program: "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."

I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing.

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analy

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."

Nobody can tell you anything without proper system info or other technical details. We don't even know what exactly you are trying to install.
Mylenium

I have a problem with adobe support advisor, how can i reinstall this program

i have a problem with adobe support advisor, how can i reinstall this program

hi wie kann ich adobe support advisor reinstalieren mac , ich bekomme fehlermeldung beim photoshop installation
Von meinem iPhone gesendet
Am 17.08.2014 um 07:17 schrieb Willi Adelberger <[email protected]>:
i have a problem with adobe support advisor, how can i reinstall this program
created by Willi Adelberger in Deutsche Foren - View the full discussion
Kannst Du mal anfangen Deine Frage zu stellen?
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I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

using Google to read reviews, I would not buy from that site Google
added... click the google link I provided and do some reading about that site
When you buy from another site instead of direct from Adobe you need to check first to be sure the site is an authorized reseller (such as Amazon)
You are now going to have to get support from the place you bought if the serial number you were given by that site does not work

Windows platform, cannot use several of Suite programs now as they are coming up as trial versions since I started using Cloud..sure this is not a new topic, but not much Adobe support. Appreciative of help.

CS 6 Design and Web premium individual programs (not in use for some time) are now launching as trial versions since the advent of Adobe Cloud. Windows platform. I am sure I am one of about a million people with this issue, but having trouble getting specific suppport, no telephone numbers and installing this suite of programs was a nightmare....appreciative of any help today!

Thank you for your time and patience today. Your link for support takes me to Adobe Support Help "Hell" which is nothing more than a circular loop of links that do not address this situation. It is not a CS6 issue; it is not a specific software issue, none of the links address this situation which is an ADOBE issue...created by the Adobe Cloud process, not by me.
The "serial number is not valid" link I have already explored and their wonderful solutions do not apply and their suggestion to reinstall my software is the ABSOLUTELY LAST THING THE WORLD I will ever do after my initial experience with the original post-antipiracy measures installation. I understand antipiracy actions, but Adobe's response is out of control and not working for those of us who have honestly purchased the software. I did not create this issue, Adobe did. They should provide a telephone number with a live body to fix this issue for those of us affected. BTW I have been trying to resolve this on my own for one week before I even posted in this forum. Again I appreciate your responses, but they are not resolving my issue.

Adobe support is hopeless, there must be a better way, if not it might be better to get a different movie program. is anyone having the same problem?

adobe support is hopeless, there must be a better way, if not it might be better to get a different movie program. is anyone having the same problem?

This is like buying a GM car and being told to talk to otherGM customers on how to fix your car yourself. It it the blind leading the blind. I have wasted many days and weeks because I cannot find solutions. I have rarely gotten a solution from any similar forum, and more often been told by other members that I should buy what they have or that I should not want to make this or that type a disc, etc., and rarely a suggestion that is useful.

After reinstalling Photoshop 12 I get an Error 213:11 when I launch the program and the associated msg tells me to contact Adobe Support but they say I eed to go through the forum

How can I get past an error 213:11. Adobe support says I need to use the forum to get this issue resolved.

Nobody can tell you anything without proper system info or other technical details. This is a licensing error that could have al lsorts of potential causes.
Mylenium

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Adobe support will boost?

I am following this newsgroup since a couple of weeks.
And I can see there are many questions about feature availability.
Of course Apple banning the CS5 for appstore in April was resulting in a hard stop for the iphone packager development.
That means now CS5 is far behind to be ready to be used.
If I want to use CS5 for building iphone apps is because I want to be faster than using Objective C.
But so far, due to limitation on feature, and honestly to lack of support and examples by Adobe, this is not the case. Yet.
Look at this page: http://labs.adobe.com/technologies/packagerforiphone/ that is the main one.
It is supposed to be for developer, isn't it?
Click on the tab "Examples" at the bottom. What do you find? Some links, with broken images, of apps already published on the applestore.
That's certainly something, but not enough. A part the broken image that is an indicator of how much Adobe is taking care of this section of their website, I would expect to have some CODE example!
It's hard to find anything about code example. And very few on Adobe site.
So, what's the hell here? Do I need to drop my upcoming projects and move to Objective C? If the rapid development that CS5 can give me is going to break because of the lack of knowledge and support, I would rather move to Objective C.
What do you think about?
I know there are some Adobe guys over there that are watching these threads.. So let's express our thoughts and our complains, in a constructive way, to have some answers or to raise some suggestions...
Emanuele

hi, read your post and i have to tell you i wrote a very similar one recently. there was a time when i used to think that adobe support and resources for developers were good. that was until i started going to the apple developer site. then i couldn't afford a mac an ipod touch and the enrollment into the ios program. i did publish a web app with jqtouch and a site however. then i managed to get a copy cs5 another way in which they sell people short since , ok it is how they make money bringing out software every so often, when they do though they forget about the one before and any updates are only for the newest i had bought cs4 only a few months before. big mistake. if you noticed all or almost all the flash iphone apps are games and same foe android. this is because; i think, there is no access to proper interface stuff for flash on ios or android for that matter. apps are then relegated to looking pretty childish almost, and sub-standard wich is not gonna help any in selling any apps because especially on iphone people want the classy app look i want it myself on my ipod touch. to finish off apart from this (the only good thing going would be builder burrito if you look at their max app for android the look is good), however no real resources to develop something like that, i mean dissect an app like that step by step like apple does. there none of that on the adobe site unless you started off years ago in flash rather then web standards there is little chance of learning how to really develop mobile apps, they'll show you how to learn as3.0, but that is not enough, by a long shot since they are chasing apple as it is. in the end i managed to buy a new mac book an ipod touch and i just got into the program (ios). another universe, not planet. universe. the ide xcode is for free and that is only one part of it but it is amazing. it takes 20 minutes to load up cs4 it takes 1.5 hours to load up apple development environment. interface builder that is how you do it for building interfaces, instruments for testing it will test how many hair a user of your app has in china if you want. now xcode 4 has come out as preview which you can get with membership to their programs (ios, or mac), because now they are launching a mac app store. peace

Cannot install elements 10 on win 8.1. I get a message to download adobe support advisor to detect the problem. When I try this, I get a message that Adobe Support Advisor is discontinued

I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.

you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How can I contact Adobe support to get help with deactivating my cs4 license on a computer that I cannot access anymore?

My mac laptop recently went kaput. So I got a new one and I restored my most recent time machine backup to it. The restore went well, but I am not unable to open my cs4 programs.
When I try, I get a message that says "Licensing for this product has stopped working..." and it gives an error code 150:30
I have tried looking for solutions myself, but nothing that I have seen on the forums has been able to resolve the issue. As far as I can tell, I think that I have to reinstall my master collection and reactivate it, however, in order to do that, I think that I will need to deactivate my old version, that is installed on my dead laptop.
So, I need help with a couple things.
1. I need to get in touch with adobe support in order to get my license deactivated. But the new adobe support system just basically sends me to the forums without providing any way to get in touch with an actually adobe support person directly.
2. I think that I will need a link to download my install media because my original media came on a series of disks, but my new laptop does not have a disk drive.
Thanks in advance for your help.
Cheers,
James

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, BUT IT COMES A NOTE SAYING TO GET THE ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IT HAS BEEN DISCONTINUED, I BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND NEED TO INSTAL IT,

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Exit code 6, ERROR: DF036 and Link to Adobe Support Fails

Why does to link to customer support on the CS6 installation error fail? It is pointing to www.stage.adobe.com but that link continues to fail? I tried getting a chat engineer but he just refers me to these discussion forums. How do you get help in getting this software installed?

Pattie
Thanks for the interest in this problem. I am using a Dell XPS 9100 computer, with the Intel Core i7 CPU, 9 GB of memory and the Win 7 64 bit operating systeam
Here is a quick synopsis of what has happened so far:
The original install went smoothly about two weeks ago (March 24th).
Just recently I noticed that the PTLens plugin was not showing up in CS6. So I dragged the PTLens64.8BF file over to the 64 bit CS6 plugin folder. PT Lens still did not show, but I started to get error messages about a C++ module that wouldn't load as CS6 was starting up and the CS6 start up would fail
I removed the PTLens plugin file, but CS6 still wouldn't start, and I kept getting the strange messags about C++ modules not loading.
I tried to reinstall CS6 but that failed, I don't remember the exact cause.
I tried to uninstall CS6 but that also failed to run to completion.
Based on a recommendation from this forum, I then proceeded to manually delete any folder or file with the "CS6" string in the name. There were a bunch of files in both the 64 and 32 bit folder trees. I also had to manually remove all the shortcuts relating to CS6 from the Start button.
After restarting and so forth the CS6 program was still listed in the Control Panel Program List. I was able to get an "Uninstall Complete" as shown below.
The next CS6 install yielded a partial success ... the message says "installation complete" but there are errors. The text of the error file is include at the bottom of this message; no fatal errors, just errors/warnings. After this installation, there were no CS6 files in either the 64 or 32 bit folder trees for "Program Files/Adobe/" or "Program Files (x86)/Adobe". No CS6 options show in the Start list. CS6 does show up in the Control Panel "Program and Features" list so I could possibly uninstall it again.
Based on Noel's recommendation my next step will be to rename all the offending files in the error listing to see if the next reinstall will run correctly. All of these files are in "common" folder areas so are probably shared with CS5. Probably I will uninstall first, then try the reinstall. This will take a little time and so I may not be able to do this right away. Any suggestions you have will be very helpful.
-------------------- Error Message File ------------------------------------------
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF036, DW063 ... WARNING: DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 83 error(s), 1 warning(s)
----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {6F07BE6D-0325-4007-8A23-93098D710021} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-PR\SLConfig.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-PR\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 1 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {093DEFC4-542D-4D0A-8162-0592055515F4} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2"(Seq 1)
ERR
-------------------- End of Error Message File ------------------------------------------

Adobe Support Program

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