Adobe Support Responding to an invalid serial number

Question

Adobe is deliberately stealing my software and blocking it from usage.  While they recognize my email address when I tried to create a new account to share this with fellow consumers, they cannot find my records and are blocking my Adobe product from working.  Please contact me for class action suit against Adobe.  Here is the transcript:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 42 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Tanvi'
Tanvi: Hello. Welcome to Adobe Technical Support.
Tanvi: Hi Dave.
Dave: OK
Tanvi: I understand that you are unable to use the product as you are being prompted to enter the serial number everytime you launch it.
Tanvi: Am I correct?
Dave: yes
Tanvi: I will be glad to check this for you and help you accordingly.
Tanvi: May I have the serial number of the product?
Dave: 1380-XXXXXXXXXXX
Tanvi: Thank you.
Tanvi: Dave,  I checked that this serial number is invalid.
Tanvi: Could you please re-check it?
Dave: You took my money and this software has worked for 3 years. Is Adobe shaking me down for more money?
Tanvi: Could you please re-check the serial number once?
Dave: It checks on the entry but won't connect to your site for verification. This is a fraud.
Dave: 1380-XXXXXXXXXXX
Tanvi: I re-checked that the serial number is invalid.
Tanvi: May I know from where was the product purchased?
Dave: It has worked for 3 years. It was purchased online from Adobe.
Tanvi: May I have the order number please?
Dave: It checks as valid on my computer. I think your system is broken.
Dave: This is some new way of cheating your customers on old software?
Tanvi: Dave, could you please provide me with the order number so that I can check this for you?
Dave: Three years ago. I have no records.
Dave: Am I a victim of some kind of hacker program with Adobe and Starbucks?
Dave: This is outrageous that I must spend my time to fix a problem created by Adobe.
Tanvi: I apologize, in that case I will not be able to check this further for you.
Tanvi: The serial numbers generated by us do get decoded in our systems and if you are facing any issues and had purchased it from Adobe directly, we can check the order number and help you further with this
Tanvi: We will not be able to check this further as the serial number is not decoding and we do not have any record of any order under your account to verify this.
Dave: There is no way I have the original purchase records from three years ago. Adobe must know this and is targeting old users to invalidate software.
Tanvi: If you have any proof of purchase or adobe order number for the product, you can contact us back and we will be glad to verify this for you and help you further with getting the correct serial number
Dave: Please give me a number that will unlock my software.
Dave: This is theft and consumers must strike back. How many others are you running this scam on?
Tanvi: I apologize Dave, as I said we will not be able verify this and help you further unless we have the order number or any proof of purchase for the order.
Tanvi: Dave, there is no scam in this.
Tanvi: We will need to check the proof of purchase or the order (if purchased from Adobe directly) so that we can verify this and help you further
Dave: My software worked and now it does not. Adobe is responsible for killing a product purchased from Adobe. Your download system is a fraud in that it leaves no recourse for consumers. I will file complaints with the BBB and my congressman and senators.
Tanvi: We will be glad to check this for you however, we will not able to proceed without any valid proof of purchase.
Dave: Proof of purchase is all electronic. You are stealing my product. Please validate my serial number.
Dave: Your records were hacked or lost. This product worked fine for 3 years and now you are stealing from me.
Tanvi: Dave, if it was a download order from Adobe, I apologize of this information was not clear that the download links are available in the customer's account for 2-3 years only.
Tanvi: There are no records for any order under your email address [email address removed by host]
Tanvi: May I know if the order was purchased using a different email address?
Dave: You will need to provide records showing that you have not experienced a loss of data. Until then, validate my serial number.
Dave: Your records are at fault.
Dave: I use many addresses and the address it may have been purchased under is no longer available.
Dave: Adobe has lost my records and is now stealing my software.
Tanvi: Dave, that is not the case.
Dave: This was 3 years ago. You have no right to invalidate my software purchased from Adobe. Your records are faulty and consumers must know Adobe cannot be trusted.
Tanvi: We are not invalidating your software.
Dave: You invalidated functioning software due to failure of your system. Please provide a proper number so I can get back to business.
Dave: Your system is refusing to unlock my software. Adobe is at fault. All financial considerations are the responsibility of Adobe. This is a class action lawsuit which could cost Adobe billions.
Tanvi: We will be glad to check this for you and help you get the correct or a replacement serial number however, as I said, we will need the proof of puchase or any information about the order before we can proceed.
Dave: Please validate my number as is validates on my computer.
Tanvi: Dave, we will not be able to do anything as of now as the serial number is not decoding in our systems.
Tanvi: Also, we need a a proof of puchase or any information about the order so that we can check this and give you the correct or a replacement serial number.
Dave: All records are electronic and I don't have them. Perhaps I could spend hours going through old emails from 3 years ago. Perhaps I would be better served to hire a lawyer and file a class action suit to reveal that Adobe has corrupted records and is running a scam on owners of Adobe softwre.
Tanvi: Please understand that it is difficult for us to verify the details and proceed further to help you without any information about the order.
Tanvi: Dave, I can understand your concern and frustation over this however, this is not the case.
Dave: Adobe has stolen usage of my software with automated programs that are faulty. It is incumbant that you provide records that show how you lost my validation codes.
Tanvi: Neither this is a scam nor we are purposely invalidating your software.
Dave: Are you shaking me down for another few hundred dollars?
Dave: Adobe has purposly invalidated software that has operated without problems for 3 years.
Dave: I can send you screen captures to prove it.
Dave: Please provide me with numbers to correct the Adobe problem.
Dave: How many others has Adobe run this scam on?
Tanvi: Dave, as I said, neither this is a scam nor we are purposely invalidating your software. Also, we are not refusing to check this for you and provide you with the correct or a replacement serial number.
Tanvi: However, pleaser understand that we need any proof or information about the order so that we can proceed further as we will not be able to check anything without any information.
Tanvi: You can check if you still have the order confirmation email or anything of that sort and then contact us back with it
Dave: You have access to the software and serial number. Adobe invalidated it and has blocked use of a product legally purchased from Adobe. Adobe has failed to correctly maintain records and is illegally blocking my useage of my software. Please provide validation of my code or a replacement code.
Tanvi: We will be glad to verify that and get the correct or a replacement serial number for you as soon as possible.
Tanvi: Dave, we can check the serial number and let you know if we have the order number or the email address through which it was purchased.
Tanvi: However, there are no orders listed under the account for [email address removed by host] and you have not mentioned if the order could have been placed with a different email address.
Tanvi: If there is a possibility that you might have used a different email address, please give it to me so that I can check if there is any record under that account
Dave: I don't care about Adobe's failure to correctly store records. All I know is this software has worked fine for 3 years and now Adobe is deliberately blocking usage.
Tanvi: If not, please check for the order confirmation email or any information/proof for the order so and contact us back as we will not be able to do anything or proceed further without any information.
Dave: Try this [email address removed by host]
Tanvi: Dave, there are no orders listed under [email addr
Dave: Adobe is responsible for blocking my software on my [email address removed by host] omputer. Do you think consumers will appreciate that Adobe can loose records and block their products?
Tanvi: Dave, as I said before, that is not the case and we would definitely want to help you get the correct serial number
Dave: This is a fraud and a shakedown. If you can't find my records, what is the resolution?
Tanvi: However, we need some information to proceed checking this for you
Dave: If I recall correctly, the price was around $300. Are you suggesting I have to pay $300 again?
Tanvi: Please understand that we cannot proceed any further without any information.
Tanvi: I am not asking you pay for the software again.
Tanvi: We need any sort of information or proof so that we can proceed to the next step to verify that and heck this for now.
Dave: Then what do I do? Adobe has stolen my capacity to use my legally purchased software.
Tanvi: There is nothing that can be done as of now without any information/proof for the order.
Tanvi: Please check if you still have the order confirmation email or any sort of information/proof for the order.
Tanvi: You can contact our Customer service department with that for further help
Dave: I need proof Adobe has not suffered a loss of data is is illegally stealing my software due to failure on Adobe's part. This will require Adobe to provide records in court.
Dave: What is the contact information for your legal department?
Tanvi: You can contact our Customer service department
Tanvi: The phone number is : 800-833-6687
Tanvi: They are available Monday - Friday, 5 am - 7 pm PST
Tanvi: Is there anything else I can help you with?
Dave: Yes, your last name to be included in the lawsuit.
Tanvi: My name is Tanvi Arora.
Tanvi: Thank you for contacting Adobe. Good Bye.
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Answer 1

This is a serious mistake by Adobe to invalidate 3 year old software.  Consumers like me don’t like getting cheated by a multi-billion dollar corporation.  You don’t understand how expensive this will be for Adobe to provide records of all purchases and to prove that they have not lost serial numbers or that they are not running a scam to steal paid software from consumers.  I should not have to find records that are years old to use software I purchased.  I did not contact you, you remotely blocked my software.  I did not authorized any contact with Adobe and I resent that Adobe is invading my privacy.  Adobe is keeping me from using a legally owned product.  I purchased the Acrobat software from Adobe approximately 3 years ago and now Adobe has stolen the software from me.   It is very simple.  You either owe me $300 or you owe me some kind of code that will unlock my software. 
If you begin to Google any part from my posting, you’ll see it on a half dozen sites.  By this time in a month, it will be on a thousand sites.  Anyone purchasing Adobe software should be well advised that Adobe can and will invalidate that software years from the date of purchase, then demand records from the owner that cannot be produced without extreme difficulty.  I will also ask my grandstanding Democrat Senator to hold public hearings on how many people have been cheated by Adobe Corporation.  I think this is not a battle you want to fight.   Your greed exceeds your common sense.  Please provide me a code to unlock my software.  I already have lawyers calling to file a class action suit.