Adobe support saying my CS3 License is no longer valid for CS6 Upgrade

Hi,
I need some real, tangible help here. I've been on the phone and chat with Adobe support, which has been terrible. I purchased Adobe Photoshop CS6 Upgrade under the big promotion last year to upgrade from CS3. I am a valid owner of the CS3 Master Collection and purchased the CS6 upgrade straight from the Adobe website. I've been able to use the CS6 product fine until now.
Now, the support reps are telling me that my CS3 is not a valid upgrade product!!! Seriously??? Most of them are not even aware Adobe had the promotion. I'm just trying to transfer the license to another account, and just want the job done.
Help!!
Thanks!
David

Hi David, you say you were able to upgrade from a suite to an individual product?
Not sure how, because Adobe says that's not possible to do – see:
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
If so, then what they say may be true and that could affect your eligibility to transfer the product.
As for solutions, it's no longer possible to upgrade from CS3 to CS6, but it is still possible to upgrade from CS3 to CC.

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My account is inactive, My PS says it´s inactive, Adobe support says it´s active, I´m using Free trial or else, but I have paid

Your Customer identification number registered with us is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
"We apologize for not being answerable to your request in a timely manner. We understand that you are unable to use the subscription as it's showing suspended. However, I checked and see that the subscription is active and you can go ahead and use the subscription." (Adobe Support)
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OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

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Welcome to Adobe Forums.
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Adobe support saying my CS3 License is no longer valid for CS6 Upgrade

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