Adobe Technical Communications Suite - Importing Framemaker Files into Robohelp
We have just started using the Adobe Technical Communications
Suite to import our Framemaker files into Robohelp. (We have about
a year’s experience of taking Framemaker files into Web Works
Publisher, with good results so we were hoping for a similar
experience with Robohelp).
Please can you help us with the following two problems:
1. Importing FM files into Robohelp has posed some immediate
table formatting problems. We imported the FM files by reference
according to the instructions but cannot format the tables, ie.
Colors etc.
2. Can you also tell us if there is a way to set up our
graphics in Framemaker to import into Robohelp without first having
to run them through a batch file scenario to change the size for
online help. Also, can you explain why the imported graphics are
being put into separate folders in Robohelp – is there a
system option where we can stop this from occurring.
We are a little frustrated because we are long-time users of
Robohelp and Framemaker and are finding some of the new features of
TCS are not as helpful as we first thought. I am sending these
questions after spending several hours going through the Robohelp
Help and the Adobe website and not finding the answers.
Thanks for your help,
Asra S.
I have purchased the Technical Communications Suite and am
working with it now. I am finding several short comings in the
product – 60% great product and 40% not so great. I have been
using FrameMaker and RoboHelp for about 11 years and also I am a
Webworks (ePublisher) user. I was expecting (at a minimum) to have
the same functionality as ePublisher in TCS - ePublisher works
seamlessly with FrameMaker. Quadralay worked with me the first
month to answer my questions to ensure I was pleased with the
product - and welcomed/appreciated my feedback. In some cases they
provided me with scripts to accommodate my needs. I am finding on
message boards and forums that a lot of users as very disappointed
with your product so far. Are there any plans on
improving/enhancing the product to accommodate our basic requests?
The standard answer we get concerning graphics and tables is
to use conditional text. This is not single-sourcing and is a
horrible recommended work-around – a hack if you will. We use
conditional text to handle differences in program functionality. I
understand there is some set up required when you create a new
project in RoboHelp, but after that I would like to run the Batch
File process to simply generate my newly updated FM files to online
help. How efficient is that? VERY!
I have provided a list of the basic missing
functionality/oversights that would greatly improve the product and
satisfy a lot of your current users. Some of these issues may be
user misunderstanding and in that case I seek guidance on what
I’m doing wrong. Take the other issues into consideration
because these are not just my issues, but a TON of your users.
Hopefully you are user focused and are as concerned as we are.
Please welcome this feedback as a way to improve the product.
- No Breadcrumbs supported with MS HTML Help - supported in
your other outputs and is available in ePublisher, so it must be
possible.
- Table formats are not configurable – why? Sometimes
the converted table format from FM isn’t 100%.
- Imported file structure (folder for each chapter) totally
hoses my fix to poor graphic rendering. Currently I use a batch
file to run a Photoshop macro/action on my graphic source files to
reduce the file size by 50% and sharpen. I replace the graphics
with my graphics and they look marvelous in online help. I copy my
source graphics back into my “graphics folder” imported
into FM at 260 dpi for my printed docs. Can we have the option on
the structure for imported FM files to put them all into one
folder?
- Text entered into the Auto numbering field is not converted
when importing by reference. It is when just doing a straight
import. This is used for standardizing my inserted tables with
pre-populated column titles– Troubleshooting, If/Then, etc.
- Too many CSS issues. It would be nice to have one main
template that we can sync to when the master template is changed.
- Can’t specify a default template to apply to all FM
files when imported.
- My output .chm file is not picking up my Project Settings.
It will not display Favorites, My Window Size, it’s not
showing the TOC.
- Cross-references – sometimes they work and sometimes
they don’t.
- Markers – we use markers for glossary terms and the
character tagging carries forward throughout the rest of the
sentence.
I started testing the product four days ago and these are the
major issues that are keeping me from moving forward with my
overall plan to move to structured FM. I’m now between a rock
and a hard place because now my department does not have the
software to do their job. Do I go to management and tell them that
I made the wrong decision in my tool selection? I choose your TCS
over the updated Quadralay ePublisher that works with FM8…
Maybe they went up on their price because the knew their former
users would come back and be willing to pay the increased price for
their software that generates online help with just a click of a
button.
Thank you for taking the time to read this and for your help
in advance. Please direct these concerns to those in charge of
enhancing the product (Product Evangelist). A reply and technical
support is greatly appreciated.
Director of Technical Publications - Horizon Software
International, LLC
Nikki Bridwell
Similar Messages
-
Training Videos - Adobe Technical Communication Suite, FrameMaker and RoboHelp
Adobe Senior Product Evangelist, RJ Jácquez, has created
three On Demand training videos to help customers get started with
Adobe Technical Communication Suite. Please see the details below-
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1 (
http://my.adobe.acrobat.com/p29205929/)
In Part 1, you will learn about leveraging live and
interactive 3D models from virtual any CAD/CAM/CAE software in your
technical and instructional documents using the Adobe Technical
Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2 (
http://my.adobe.acrobat.com/p25426010/)
In Part 2, you will learn how to supplement your technical
and instructional design documents with engaging Adobe Captivate
demonstrations, simulations and quizzes in the Flash format using
the Adobe Technical Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3 (
http://my.adobe.acrobat.com/p13101233/)
In Part 3, you will learn about adding FrameMaker books and
documents in RoboHelp as live links and reusing FrameMaker content
for creating Online Help systems, Searchable Knowledge bases,
Performance Support systems and even Policies and Procedures. Just
like the first two, the exercise files are also included in case
you want to go over the integration features yourself.
Besides Adobe Technical Communication Suite, there are
training videos for Adobe FrameMaker 8 (
http://www.adobe.com/support/documentation/en/framemaker/#tutorials)
and Adobe RoboHelp 7 (
http://www.adobe.com/support/documentation/en/robohelp/#tutorials)
available on Adobe Help Resource Center.Posting the links again -
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3
http://my.adobe.acrobat.com/p13101233/ -
Adobe Technical Communication Suite 1.3 Announced
Adobe Technical Communication Suite
(www.adobe.com/products/technicalcommunicationsuite) has been
updated today. Technical Communication Suite 1.3 now contains the
new Adobe Acrobat 9 Pro Extended. Technical Communication Suite
customers can purchase an upgrade that includes Acrobat 9 Pro
Extended. Adobe Acrobat 9 Pro Extended is a superset of Acrobat 9
Pro, all the powerful 3D features, and Adobe Presenter, Adobe
LiveCycle Designer ES, and Adobe 3D Reviewer software. With
Presenter, you can add video, voice-over, demos, and interactive
quizzes to Microsoft PowerPoint slides, and then output to PDF for
reliable, cross-platform sharing. I am sure learning professionals
will love this new and exciting feature.
With Acrobat 9 Pro Extended, you can now deliver the richest,
most engaging PDFs with new support for videos and portfolios.
Easily share video in PDF - Convert a variety of video
formats to FLV for reliable, cross-platform sharing of video,
animations, and applications in PDF documents. With native support
for Adobe Flash technology, no additional media player is necessary
for playback.
Insert video in PDF - Embed video in Microsoft Word or
PowerPoint and convert to FLV in PDF or insert FLV or H.264 video
in PDF files for direct playback in Acrobat and Adobe Reader.
Easily review video - Comment on video using any of the
commenting and markup tools to add feedback to a specific frame.
Unify the widest range of content in a PDF Portfolio -
Assemble documents, drawings, e-mail, spreadsheets, and rich media
— including audio, video, 3D, and maps — in a single,
compressed PDF Portfolio.
Use professionally designed templates - Choose one of many
professional templates to quickly integrate content, define
navigation, and add polish to your PDF Portfolio. Add your logo and
include descriptions to guide recipients through the contents.
I have not listed the most compelling 3D features here. For
more details on features, please click here -
http://www.adobe.com/products/acrobatproextended/features/
Acrobat.com services are now available (announced
simultaneously) that enable you to store and share large documents,
collect form data, and review documents with virtually anyone
across the world.
Thanks and regards
Vivek Jain
Group Product Manager, Adobe Systems
Adobe Technical Communication Suite, FrameMaker and RoboHelp
www.adobe.com/products/technicalcommunicationsuite/
blog-
http://blogs.adobe.com/techcomm/
RoboHelp Packager for Adobe AIR-
http://labs.adobe.com/technologies/robohelp/Hello Vivek,
Thanks for the announcement.
It is nice to know that anyone that now purchases the
Technical Communication Suite 1.3 as an upgrade will get Adobe
Acrobat 9 Pro Extended for the same price I paid in October 2007
for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
until this month to purchase the Technical Communication Suite I
too would have the latest version of Adobe Acrobat but alas, I will
have to spend an additional $300US to upgrade to TCS 1.3. Which
means I will have paid 30% more for the TCS than anyone purchasing
it now.
Sometimes it just does not pay to be an early adopter of a
product and have to go through the pain of wondering why RoboHelp 7
was so slow (among other bugs)...but I digress.
I understand you likely have nothing to do with the pricing,
but I felt I had to say something.
Regards,
Randi -
Adobe RoboHelp 7 and the Adobe Technical Communication Suite have just been posted
Hi, folks.
The long-awaited Adobe RoboHelp 7 and the Adobe Technical
Communications Suite have just been posted on the Adobe website.
There are 30-day Trial versions that can be downloaded here:
http://www.adobe.com/ap/products/robohelp/
Follow the link that says "Download the trial". After you
sign in, you can download either the RoboHelp 7 standalone release,
or the Technical Communications Suite which contains these
integrated products: RoboHelp 7, FrameMaker 8, Adobe Captivate 3
and Acrobat 3D.
If you or members of your team use both RoboHelp and
FrameMaker, I'd strongly advise you take a look at Tech Comm Suite.
It's more than simply a "bundle:" of products. There is real
integration among the apps. Here are details:
http://www.adobe.com/ap/products/technicalcommunicationsuite/
For some screenshots and information, check out Peter
Grainge's website
http://www.grainge.org/pages/authoring/rh7/rh7.htm
I will also be posting some Adobe Captivate movies of the new
interface on my website in the next day or two.
http://www.hypertexas.com
You can also read more on the Adobe Tech Comm Blog
http://blogs.adobe.com/techcomm/technical_communication/
These are exciting times. Two releases in one year! I don't
think there's any doubt about Adobe's committment to RoboHelp now
Thanx,
JohnThe first thing I looked at was the upgrade price, which is I
think is pretty reasonable. I may not have made it clear in my
other post that I installed the RH7 trial with RH6 still installed.
I'm pretty sure management will spring for an upgrade, and I don't
intend to use RH6 simultaneously at that point--only while I'm
doing the trial.
The main thing I'm checking out is the double-byte character
support. One complaint I have there is that in HTML view, Japanese
characters are showing as squares. If I open the same topic file in
Notepad, the Japanese characters show up there, so I know RH7 isn't
really messing up the characters, it's just not displaying them in
HTML view. This still makes it difficult to manipulate Japanese
text in HTML view. Does anyone know if there is a way for these
characters to display in HTML view properly? Should I start a
different post? Thanks,
Ben -
Enterprise deploy Adobe Technical Communication Suite 5
Enterprise deploy Adobe Technical Communication Suite 5. AAMEE 3.1 doesnot recognize the package and creative cloud packager doesnot help either as the package created by ccp doesnot get installed
Going to answer my own question. Its long, and im not sorry as it took me over an hour to work it out and test!
So my scenario is I am creating a disk image to deploy to my end users (over 50), I have a Volume Licence key, however installing Technical Communications Suite 5 will not install until I have logged into my adobe account which will cache my details in the image and we dont want that.
So... I have found a link to silently installing Technical Communications Suite 3 (close enough? - Yes!).
There are several things to do which with a little more work can be deployed with GPO etc...
Copy the media to somewhere, we will assume c:\TCS5
I have the following folders and files in this folder -
*deploy
*packages
*payloads
*resources
*Set-up.exe
Copy the correct language file .xml from "deploy" for me this is "Install_en_US.xml" and drop it in "c:\TCS5" for no real reason other than it makes it easier for me.
Edit this file (i used notepad++) to only include the products you want to install. i.e. Acrobat only from the TCS suite.
<!-- TechCommSuite 5 -->
<Payload adobeCode="{5EEBC969-9161-4053-B4E0-200000000000}">
<Action>install</Action>
</Payload>
<!-- Acrobat Professional -->
<Payload adobeCode="{23D3F585-AE29-4670-8E3E-640000000000}">
<Action>install</Action>
</Payload>
Create a file named "application.xml.override" in c:\TCS5 which should include the following information, you will need to enter two values yourself:
PRODUCT SERIAL NUMBER WITHOUT DASHES - This is fairly obvious and is your TCS5 product code
PAYLOAD CODE - To get this code open the setup.xml file on the media c:\TCS5\payloads\setup.xml, copy the product code between <mediaSignature> and </mediaSignature> Example: <Configuration><Payload adobeCode="{DE60F0DE-469A-42DC-A678-978313210057}">.
The rest is pretty obvious:
Registration - Do you want end users to register?
Updates - Do you want the product to self update?
EULA - Not interested as I have already read it
<?xml version="1.0" encoding="utf-8"?>
<Configuration>
<Payload adobeCode="{PAYLOAD CODE}">
<Data key="Serial" protected="0">PRODUCT SERIAL NUMBER WITHOUT DASHES</Data>
<Data key="Registration">Suppress</Data>
<Data key="Updates">Suppress</Data>
<Data key="EULADelay">-1</Data>
</Payload>
</Configuration>
Save this file.
Now you have you install language file, your override file and you set-up.exe file in c:\TCS5. Lets install... Now the guide wont tell you all the paths need to be absolute, not from where you are running the command from.
c:\TCS5\Set-up.exe --mode=silent --deploymentFile=c:\TCS5\Install_en_US.xml --action=install --c:\TCS5\overrideFile=application.xml.override
Tada! It should install. (the default action is install so you can omit --action=install this was also spelt wrong in the snippets I found so go careful)
If you get issues the install logging is pretty good, they can be found here : “\Program Files(x86)\Common Files\Adobe\Installers\” (also could be Program Files without the (x86) on your system.
If you get error 16, your file names or paths are probably wrong, error code 19? close any conflicting apps the log file will tell you whats causing the holdup.
You can uninstall with the same procedure just swap out the language install xml file to the uninstall xml file.
So there it is, if you have a better way or AAMEE 3.2 is released, drop me a PM so at least I can then slipstream the updates in... Thats the next job... -
Adobe Technical Communication Suite zu verkaufen
Angeboten wird das Softwarepaket "Adobe Technical Communication Suite 2.5" für Windows in englischsprachiger Ausführung. Das Paket wurde bei einer Verlosung gewonnen und ist ungeöffnet in der Folie verpackt.
Es umfasst
Adobe FrameMaker 9
Adobe RoboHelp 8
Adobe Captivate 5
Adobe Photoshop CS5
Adobe Acrobat 9 Pro Extended
Additional components: Adobe Bridge CS5
Es ist nach Aussagen des Adobe-Mitarbeiters, den ich nach der Verlosung konsultierte, upgradefähig, ermöglicht also vergünstigten Zugang zu den neueren Versionen sowohl der Einzelprodukte (z.B. erscheint demnächst FrameMaker 10) als auch des Produktpakets (wenn es mal eine Suite Version 3.0 geben sollte).
Neupreiskosten bei Adobe im Online-Store: 2.259,81 EUR.
Kosten der Einzelpakete: 1.367,31 + 1.613,64 + 831,81 + 1.010,31 + 655,21 (für Acrobat X). Bridge nicht als Einzelprodukt erhältlich. Gesamtkosten: 5.478,28
Interessenten, die das Paket bei mir für 1.390 EUR erwerben möchten, können mich über "Private Message" erreichen.
Das ist ein Verkauf von Privat, daher kein Garantie, Umtausch, Rechnung, Beratung, Schulung, Haftung.Hello Vivek,
Thanks for the announcement.
It is nice to know that anyone that now purchases the
Technical Communication Suite 1.3 as an upgrade will get Adobe
Acrobat 9 Pro Extended for the same price I paid in October 2007
for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
until this month to purchase the Technical Communication Suite I
too would have the latest version of Adobe Acrobat but alas, I will
have to spend an additional $300US to upgrade to TCS 1.3. Which
means I will have paid 30% more for the TCS than anyone purchasing
it now.
Sometimes it just does not pay to be an early adopter of a
product and have to go through the pain of wondering why RoboHelp 7
was so slow (among other bugs)...but I digress.
I understand you likely have nothing to do with the pricing,
but I felt I had to say something.
Regards,
Randi -
Adobe Technical Communication Suite Classroom in a Book?
Does anyone know when the Adobe Technical Communication Suite Classroom in a Book is scheduled to be published?
If you are looking for training, there are two training videos recorded by Adobe Evangelist - RJ Jacquez
NEW Training Video! Getting Started with the Technical Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/ -
Error trying to import FrameMaker documents into RoboHelp 8
Using FrameMaker 9 and RoboHelp 8.0.0.203 (Adobe Technical Communication Suite 2) on Microsoft Vista (w/SP2) as administrator user. I get error when attempt to import a very simple FrameMaker 9 document (not book) into a RoboHelp 8 project. Attempted import using menu command File > Import > FrameMaker Document. Error (in dialog box with "RHUtils" as title) is:
Unable to install RoboHelp plugin for FrameMaker.
Please close FrameMaker and try again.
Verified with Windows Task Manager that FrameMaker is not running. Even get error when I reboot computer and RoboHelp is the only application started. Error occurs for all FrameMaker documents. Simplest test was a FrameMaker document with one heading and one body paragraph.
Searched knowledge base and found article rb_4416 ("Importing FrameMaker Files"), which advises that best way to import FrameMaker documents is to convert them to Microsoft Word format and import those files (!?). The article does not indicate which RoboHelp versions it applies to.Thanks. It was a new project. I only recently installed RoboHelp 8 and am in the process of familiarizing myself with the new (for me) version. So it was not a production project that was involved. But it is a feature I can see using.
I will next contact Adobe technical support on this issue. -
RH Server 7 and Adobe Technical Communication Suite
Does anybody know if RH server 7 is included in the Technical
Communication Suite?
I have not seen it mentionned anywhere....
Thanks!It will be.
-
Hyperlink issues when importing Frame files into RoboHelp 10.
When I import a Frame file into RoboHelp 10, the text preceding a hyperlink is also mangled with the hyperlink in the output.
For example,
The following online file supplements the information in this guide. Release notes are available on the Support site at
https://support.example.com.
How do you prevent the text that precedes the link from being munged together with the link?
ShubaHave you placed the hypertext marker within a character tag?
If there's no character tag, then the para, and not the phrase, is your active hypertext area in FM and all electronic output.
For more info, see p511 of my book.
-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 11 -
Import InDesign files into RoboHelp HTML
Hello,
My company is moving toward online help. We currently use InDesign to author our manuals and then export them to pdf for publication. I've been on the phone with Adobe trying to see if there's a way to easily import InDesign into RoboHelp. We're on an older version of RoboHelp, so I'm told this is possible, but I can't get any help until we buy RoboHelp9. I know that we can import our pdfs into RoboHelp--I'm just wondering if there's a way to import InDesign files directly into RoboHelp. Has anyone tried to do this? Anyone have any suggestions? It seems these two programs should play nice together, doesn't it?
LouleyHi there
To my knowledge it is not possible to accomplish. I've been using RoboHelp since 1992 and I've never seen it done.
The only way I can fathom it working would be if InDesign could save as an HTML page. Then import the HTML. Or possibly produce a PDF from InDesign, then import that. But even importing the PDF may not give you the results you want.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
No serial number for purchased Adobe Technical Communication Suite subscrption
Purchased Adobe Technical Suite on 3/16/2013. Never received a serial number. Cannot install beause I have not registered the product. Cannot register the product because i have no serial number.
You'll need to contact Customer Service and have the details of your purchase available.
See: http://helpx.adobe.com/contact.html -
Importing .htm files into RoboHelp project
In my project in RoboHelp, when I go to File > Import > HTML File… to add a .htm file to my project, it locks up on me instead of providing a directory listing allowing me to select files to add to my project. The only way to get out of it is to go to the Task Manager and killing the process.
Hi there
Your use of "The Vault" would seem to most certainly describe some form of a Source Control system. Source Control systems offer a combination between a Librarian and a Traffic Cop. Typically you log into these systems with a user ID and a password. That way the system knows who you are.
Typically with these systems the data resides on a coroporate network. And also typically you will have a "working folder" on your hard drive where the files exist. When everything is checked into the Source Control system, the files on your hard drive are flagged as "Read Only".
When you need to work with a file, you perform a process of checking out. The Source Control system then changes the Read Only status of the file on your hard drive to Read/Write. But it also makes a note of the date/time stamp. If the file stored in Source Control is newer than the counterpart on your hard drive, it copies the newer file to your hard drive before allowing you to make changes.
I'd begin with a simple sanity check. Create a totally separate and new project. Add a topic or three. Add an image. Generate. Do things work okay? If not, you have some form of issue with RoboHelp that needs to be resolved before you attempt to troubleshoot what is happening with your project in Source Control.
Perhaps try copying the content from Source control to a different folder and see if you are then able to make edits.
Hopefully something here either helped directly or sparked a thought that does.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
RJ Jacquez, Adobe's Senior Product Evangelist" is a giving this e-Seminar on Thursday, Feb. 25th at 10am PST. Details and registration info are in his blog at:
http://blogs.adobe.com/rjacquez/2010/02/eseminar_using_the_right_tool.htmlThe link to the recording, as well as the slides and sample files have been posted by RJ at
http://blogs.adobe.com/rjacquez/2010/03/using_the_right_tool_in_adobe.html -
Best Practices for importing FrameMaker books into RoboHelp?
We are getting ready to purchase RobHelp, and I'm trying to get a head start on the conversion. We have ~600 base FrameMaker (v7) files that are pieced together to create ~11 different manuals. I've got a couple of simpler books picked out for testing purposes, but if there's a white paper or anyting on the subject floating about, I would appreciate it.
I've tried to use RH8 to produce HTML help from a FM9 book. I found that it mostly worked as advertised, with the exception of automatic TOC generation from a book TOC (which can be worked around) and disappearing HTML tags when conditional text is used (no work around found yet). I've posted about both of these issues in this forum, and while many have read my posts, no-one has yet acknowledged that they have seen similar problems or pointed out incorrect usage on my part. So I might just be mad (or furious, depending).
Before purchasing and committing to an approach, I recommend that you use the 30 day eval to thoroughly exercise these products and see if they work as advertised for you. If you need more than FM9 and RH8 (which can be downloaded as full-featured trials), then you can get a DVD of a 30 day trial of TCS2 from Adobe. I ordered the DVD and it arrived in about 3-5 days (at least, it did for me, and I'm in the USA).
-Adam
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