Adobe Thinks I'm on a PC, when I'm on a Mac!
Hi,
I'm trying to download the installer for CC for Mac. I'm on a Macbook Pro. I go to this page https://creative.adobe.com/products/creative-cloud, but when I press download, it downloads an exe file for PC.
Please help!
Matt
Matt please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.
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Adobe thinks I am on Windows XP when actually I am on Windows 7
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What's "Adobe"? You need to be more exact and tell us what program and what error yo are getting precisely, what your full system specs are and so on.
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General Error Message When Installing Flash Player on Mac
I have a new MacBook Pro. I have OS 10.8.2. I cannot get FlashPlayer to download. I have tried uninstalling and reinstalling Adobe Flash Player 11 from the Adobe website. Doesn't work. Every time I try to download, I get an error message that says "Error: General Installation Error" Can someone PLEASE help? I've spent hours with this and am very frustrated.
Thank you for your reply. I am running Safari, and I have tried it with
the browser closed and open, and same result. Here's the string:
1/29/13 9:14:23.111 AM coreservicesd[72]: Application App:"Install
Adobe Flash Player" @ 0x0x7ffa02372980 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x4fc4fc:) ), so denying.
1/29/13 9:14:23.111 AM WindowServer[98]: Failed setting
the front application to Install Adobe Flash Player, psn 0x0-0x4fb4fb,
securitySessionID=0x186f3, err=-13066
1/29/13 9:16:36.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:
freeblks: 0, dangerlimit: 84
1/29/13 9:17:17.590 AM sudo[6366]: Aaron : TTY=unknown ; PWD=/ ;
USER=Aaron ; COMMAND=/usr/bin/open
http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install
1/29/13 9:31:50.494 AM coreservicesd[72]: Application App:"Install
Adobe Flash Player" @ 0x0x7ffa0141e3c0 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x518518:) ), so denying.
1/29/13 9:31:50.494 AM WindowServer[98]: Failed setting
the front application to Install Adobe Flash Player, psn 0x0-0x517517,
securitySessionID=0x186f3, err=-13066
1/29/13 9:33:52.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:
freeblks: 0, dangerlimit: 84
1/29/13 9:35:32.014 AM sudo[6521]: Aaron : TTY=unknown ; PWD=/ ;
USER=Aaron ; COMMAND=/usr/bin/open
http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install
1/29/13 9:44:32.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:
freeblks: 0, dangerlimit: 3
1/29/13 9:46:55.473 AM coreservicesd[72]: Application App:"Adobe Flash
Player Install Manager" @ 0x0x7ffa01418520 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x545545:) ), so denying.
1/29/13 9:46:55.474 AM WindowServer[98]: Failed setting
the front application to Adobe Flash Player Install Manager, psn
0x0-0x543543, securitySessionID=0x186f3, err=-13066
1/29/13 9:46:55.784 AM authexec[6588]: executing /Library/Application
Support/Adobe/Flash Player Install Manager/fpsaud
1/29/13 10:37:02.258 AM coreservicesd[72]: Application App:"Install
Adobe Flash Player" @ 0x0x7ffa02123b30 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x57d57d:) ), so denying.
1/29/13 10:37:02.258 AM WindowServer[98]: Failed setting
the front application to Install Adobe Flash Player, psn 0x0-0x57c57c,
securitySessionID=0x186f3, err=-13066
1/29/13 10:39:02.000 AM kernel[0]: HFS: Vol: Flash Player Very Low
Disk: freeblks: 0, dangerlimit: 84
1/29/13 10:39:27.431 AM sudo[6839]: Aaron : TTY=unknown ; PWD=/ ;
USER=Aaron ; COMMAND=/usr/bin/open
http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install
1/29/13 2:54:59.429 PM coreservicesd[72]: Application App:"Adobe Flash
Player Install Manager" @ 0x0x7ffa01418520 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x597597:) ), so denying.
1/29/13 2:54:59.429 PM WindowServer[98]: Failed setting
the front application to Adobe Flash Player Install Manager, psn
0x0-0x594594, securitySessionID=0x186f3, err=-13066
1/29/13 2:54:59.740 PM authexec[6892]: executing /Library/Application
Support/Adobe/Flash Player Install Manager/fpsaud
1/29/13 3:04:55.770 PM coreservicesd[72]: Application App:"Install
Adobe Flash Player" @ 0x0x7ffa014417d0 tried to be
brought forward, but isn't in fPermittedFrontASNs ( (
ASN:0x0-0x5b65b6:) ), so denying.
1/29/13 3:04:55.770 PM WindowServer[98]: Failed setting
the front application to Install Adobe Flash Player, psn 0x0-0x5b45b4,
securitySessionID=0x186f3, err=-13066
1/29/13 3:06:56.000 PM kernel[0]: HFS: Vol: Flash Player Very Low Disk:
freeblks: 0, dangerlimit: 84
I look forward to your response.
Hilary
In a message dated 1/29/2013 6:27:35 P.M. Central Standard Time,
[email protected] writes:
Re: General Error Message When Installing Flash Player on Mac
created by Chris Campbell (http://forums.adobe.com/people/chris.campbell)
in Installing Flash Player - View the full discussion
(http://forums.adobe.com/message/5032761#5032761) -
Can't install acrobat because adobe think i I download the application
can't install acrobat because adobe think i I download the application
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654 -
Adobe thinks I've already activated CS5 on two computers
So, I have the student version of CS5. I installed it on my PC running Windows XP Professional in March and it ran perfectly fine until July, when I got my first notice that it had "already been activated on two computers" and that I should deactivate one of those before trying to activate it again.
First off, I have no idea why it thinks I have installed CS5 on any other computers. I only have this one machine and I haven't done any reformatting or altering of my system to make it think there's more than one computer floating around here. So, I went on Adobe live chat to see about solving the issue, and with minimal real advice, they just altered my license so that I could reactivate and be on my way. Great.
However not a week later, it happened again. July 15, July 21, and then Aug 3. Same issue every time. I did my best to talk with the folks at Adobe's live chat, but none of them are terribly useful. They simply told me over and over that I had installed it on two other computers even though I only have one and that I need to deactivate one to activate on this one. Nobody gave me any insight as to why Adobe thinks I have 3 computers.
I thought that maybe because it was happening almost weekly that it could be a Windows update causing the issue, but my computer has updated since March and that didn't seem to do anything then. Regardless, I deactivated Automatic Updates for the time being, but I still got the activation notice even after getting the issue "resolved" in chat.
They fixed the issue the first 3 times, but the 4th time they passed me around from agent to agent until finally they said only the senior support staff could help me and that they would email me to further the conversation. This never happened.
Does anybody know what I could do on my end to resolve why I appear to have 3 computers, 2 of which that seem to be happily using CS5, while the 3rd is the only one I seem to be able to use and it cannot?
I paid for this program, it's not working properly, and I'm being treated like I'm trying to steal. Not cool.Someone else may have stolen your serial number. Unfortunately there's nothing anyone here can do.
You're going to have call Adobe to straighten this out. Please do so and let us know how you make out.
If there's a problem, get a case number and take down names.
Bob -
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i want to try the adobe cs6 , 1st in trial time
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Hi,
Are you facing the issue with any pdf file?
Please try updating Acrobat to 11.0.7 and check.
You might also want to repair Acrobat and see.
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Adobe Acrobat 9 Pro do not open when printing a pdf document. Can anyone help?
Adobe Acrobat 9 Pro do not open when printing a pdf document, instead I open it with Adobe Reader X to be able to print.
Can anyone help?Hi Edna,
It sounds like Adobe Reader X is your default PDF file handler. Launch Adobe Reader X. Choose Edit > Preferences > General. Click the 'Select Default PDF Handler' button at the bottom and choose Acrobat 9 from the drop-down menu. Click Apply, then OK.
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Good day!
On the ultrabook Asus (System Settings: WIN 8.1 64-bit, Core I5-3317U CPU @ 1.70 Ghz, Memory 4 Gb), set Adobe Acrobat XI Pro 11.0.09
When you convert to any format via SaveAs in WORD, EXCEL, or via the Export file in ... throws the error "Unable to process the document in the module Save As. File not created"Hi,
Was it working fine for you before?
Is it with some specific documents?
Are you able to convert the word/excel files to pdf?
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Rave -
Good day!
On the ultrabook Asus (System Settings: WIN 8.1 64-bit, Core I5-3317U CPU @ 1.70 Ghz, Memory 4 Gb), set Adobe Acrobat XI Pro 11.0.09
When you convert to any format via SaveAs in WORD, EXCEL, or via the Export file in ... throws the error "Unable to process the document in the module Save As. File not created"This happens with any file .
Send a file with the screen errors and system data . Also send a couple of files PDF.
Translates only txt format.
Acrobat установлен: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:43:46
Браузер по умолчанию:
Версия BIOS: _ASUS_ - 1072009
Версия ОС: 6.2.9200
Всего виртуальной памяти: 4194176 KB
Всего физической памяти: 4077252 KB
Графическая плата: Intel(R) HD Graphics 4000
Версия: 10.18.10.3412
Отметить: Не поддерживается
Доступная виртуальная память: 3638168 KB
Доступная физическая память: 1689940 KB
Имя пользователя: Vazgen
Имя системы: VAZGENTAICHI
Монитор:
Название: Intel(R) HD Graphics 4000
Разрешение: 1920 x 1080 x 60
Бит на пиксел: 32
Название ОС: Microsoft Windows Vista
Папка Windows: C:\WINDOWS
Папка для временных файлов: C:\Users\Vazgen\AppData\Local\Temp\
Почтовая программа по умолчанию: Microsoft Outlook
mapi32.dll
Версия: 1.0.2536.0 (winblue_rtm.130821-1623)
Производитель ОС: Microsoft Corporation
Процессор: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1696 Mhz
Сведения о Windows:
Планшетный ПК: Да
Начальная версия: Нет
Media Center Edition: Нет
Медленный компьютер: Нет
Сведения о сеансе:
Тип загрузки: Обычный
Завершение работы: Нет
Сеть: Доступно
Внутри Citrix: Нет
Внутри VMWare: Нет
Удаленный сеанс: Нет
Удаленное управление: Нет
Использование JAWS: Нет
Использование Windows-Eyes: Нет
Использование NVDA: Нет
Сведения об Acrobat:
Изолирование программной среды: Отключить
Связанная программа для чтения: Нет
Multi-Reader с поддержкой Desktop: Отключить
Сведения об отображении:
Ширина экрана: 1920
Высота экрана: 1080
Число мониторов: 2
Число кнопок мыши: 2
Мышь с колесом прокрутки: Нет
С маркером Windows: Нет
Двухбайтовая кодировка: Нет
С редактором метода ввода: Да
В программе для чтения с экрана: Нет
Сведения об учетной записи:
Права пользователя: Администратор
Управление учетной записью пользователя: Ограниченное
Целостность процесса: Не определено
Тип профиля: Отсутствует
Установленные приложения:
Версия Office: Office 2013 32-bit
Файл подкачки: 4194303 KB
Часовой пояс: Московское время (зима)
Язык: Русский (Россия)
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:22
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:18
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\PaperCapture.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:43:36
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SaveAsRTF.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:22 -
I had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I restarted the computer and tried again to run Photoshop and the same error message appeared. The message was followed by a message that stated that I needed to contact Adobe technical support and mention Error: 150.30. I need Adobe technical support to provide me a solution for my problem so I can continue using my Adobe products installed on my computer.
Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
If not, you must reinstall your CS4 suite. You don't need to delete your preferences, so it should be the same as before.
Error "Licensing has stopped working" | Mac OS
Gene -
I downloadedall the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder
HI There,
It seems that Presenter is not fully downloaded. Please check you have downloaded .exe and .7z files successfully. In case you are still facing the issue then please click on the following link to chat with the support : Chat
with an Expert
Regards,
Mayank -
I have Adobe CS4..... now when I want to print my picture, I get the message "Adobe CS4 has stopped working, sending issue to windows and then disappears.... nothing can print anymore...Help??
Try updating the printer driver.
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How do i have adobe X pro encrypt word files automatically when created.
how do i have adobe X pro encrypt word files automatically when created
Hi sbuckton,
Sure, you can encrypt your document while converting it. However you will have to use your Microsoft office for that.
Please refer to the above screenshot & follow the steps :-
1) Open Microsoft word with your word file.
2) Click on the 'Acrobat' tab on the top.
3) Then choose the Create PDF option form below.
4) A pop up window will appear asking you to save the file as PDF, however before saving the file click on the 'Restrict Editing' option.
5) Again a pop up window will come up on your screen, you can choose for the Encryption method & password protection option in order to secure the document.
6) Once done, Save the file.
In case if you still experience any issue please let us know.
Regards,
Aadesh -
Why does my Adobe Reader (10.1.3) freeze-up when I down load statements from some websites?
When I down load statements from some websites, the pdf freezes and I get a message that the website is not responding and that windows is checking for a solution for this problem. I have uninstalled and reinstalled many times. I really like the Adobe Reader, but I need answers on why this is happening and how to fix it. AN AUTOMATIC UPDATE FROM 08/23/11 DOESN’T CUT IT!!Acrobat Cleaner Tool
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