Adobe to Word FAIL

Hello,
i have tried to convert a pdf file into word and i get this text in the created word file:
To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html
For further support, go to www.adobe.com/support/products/acrreader.html
I have the latest adobe reader installed...

Hi
I have had exactly the same problem.  Paid the subscription for converting document only toi find same message downgraded and upgraded Adobe as the
Home / Using Adobe Reader X / What can you do with Adobe Reader?
Does not reference 10.1.4,  so thought it may be incompatable with the service.
Please also refund Receipt No. AD000930025AP as I do not have any use fro the service if I cannot convert the files I need.
Philip

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