Adobe TV Issues on Mac

Hi
I first asked this question in the Lounge (http://forums.adobe.com/message/3988002) and it was suggested that I try here.
Sorry if this isn't the right location for this posting, but I couldn't see any specific section for Adobe TV issues.
We seem to be having issues with Adobe TV on Macs where the video never loads.
This has been tested with OS X 10.6 and 10.7 and using Firefox 4, 5, 6 and 7 and Safari 5.
The video's load fine using PC's on our corporate network with Firefox so I know it isn't our proxy server configuration.
The advert before the video will load and I get the countdown to when the video will start, but the video never does start and the time at the bottom left is always at 00:00.
The only thing I can think of is that this is a permissions issue as our Mac users do need to enter proxy login credentials to get to the internet, but there is no pop-up login box or any other error message being displayed.
I spotted this question http://forums.adobe.com/message/3113557#3113557 about someone who was having issues with AdobeTV on their iMac.
I've tried changing the Flash settings, but this has made no difference.
If anyone can help me figure out what's going on, I'd be very grateful.
Matt

Hi,
Can you go to http://kb2.adobe.com/cps/155/tn_15507.html to check which version of flash player your browser is using on Mac.
Your problem seems to be related with video. Are you able to see any youtube video on Mac?
Would you mind send me the system profile of your mac machine?
Thanks!

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