ADOBE UPDATER _ DOWNLOAD ERROR

Extension Manager 6.0.8 Update
Installation failed. Error Code: U44M1P7
Can anyone help?

The most possible reason is that some files under Extension Manager folder were changed. To minimize the patch download size, we use incremental update mechanism. If any of files being updated was changed after installation, this file can't be updated.
You can delete Extension Manager CS6 installation folder manually, download the latest installer from http://www.adobe.com/exchange/em_download/em6_download.html then install it. After that you will have the latest version.

Similar Messages

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Extension manager CC update failed download error retry (49)

Trying to update extension manager CC. get an update failed - download error retry (49). Have retried several times without success

Ggarbeck10 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve error 49.

Adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer support

I renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found

Adobe oobelib.dll download error 48

I am getting the adobe oobelib.dll download error 48 when downloading adobe creative cloud desktop app on PC, how do i fix this

Hi jessmom3,
You may also refer to the help document:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Regards,
Sheena

I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101

I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet Explorer

I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet Explorer

Adobe Updates not downloading - available but "try again later" error with link to "serial number not qualifying"

I just upgraded computers (PC w/Windows 8 64 bit) and I did a fresh install of my copy of Adobe Photoshop CS5 (along with Bridge and Camera Raw).
The install asked for serial numbers which I provided and the installation was a success - however, I can not view full resolution images, only thumbs
in Bridge and I can not open RAW files from my Canon 5D Mark III (though, I can my files with the older Canon 7D). I WAS able to view and work with
the newer RAW files on the older computer.
Under "Help", "Updates", it says they are available but after appearing to upload to my computers, I get this:
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.
There is then a link to customer service which brings me to this:
Creative Cloud Help /
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
What gives? It was a qualifying product a few months back. Even if Adobe stopped supporting CS5 (???), I should still have access to past updates
that I had already once received.
I tried 3 times in 1 hour - no luck in getting back to a state I was in only yesterday, and months earlier.
/Mitch

Apparently, Adobe has very little interest in it's past customers unless they shell out more cash.
I have never seen such a move as this - to REMOVE support and older update links off the Web in an effort to force an upgrade.
My tech support stated (after first stating I was simply out of luck) that he was graciously allowed to make an exception and provided me with a link to support that is strangely
hidden and /or removed from public access.
Here is that link:
Adobe Update Support Web Site: 1-28-2015
https://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows
/Mitch

Question Adobe Application Manager download error

I've bought Photoshop CC this evening and I've a download error and this what is saying: Adobe Application Manager is damaged and need to be installated again. Please contact customer service. I also can't install it again.
So I like to know wahat i've to do!!
Elizabeth de Vries

Hi Elizabeth,
You can perform the following steps.
1. Update the CC App
http://helpx.adobe.com/creative-cloud/help/install-apps.html
2. You can run the cleaner tool & reinstall
http://www.adobe.com/support/contact/cscleanertool.html (cleaner tool link)
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#installation_failed (troubleshooting)
Please let us know if it was helpful.
Note: Prior to any steps mentioned,please check that system requirements are met.(http://www.adobe.com/products/creativecloud/tech-specs.html)
Regards,
Rajshree

Adobe Application Manager Download Error Contact Support

I tried to launch the appication manager. It tried to download or update or something and now I have an error. It says to contact support but I can't really see from your awful website how one does that.
Please tell me how to fix this!

Sorry to know that you are having trouble with Adobe Application Mnager. Please check - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 if you have not already checked.
Also, this is not the right product forum for this question. If you need further help, please post your question to the Creative Suite forums.
Thanks
Ameeth

Adobe Application Manager Download Error (and other problems)

Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KP

Kardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Can't install Lightroom 4, invalid checksum, [FIXED] - ADOBE: update your download

Hi,
Mac here.
I have downloaded the DMG package and have triede running the pkg installer both from the mounted image and from a copy on my desktop.In both cases I get the following error:
In english it says: "Installation failure. There was an unknown error in the installationprogram that caused the installation to abort. Contact the softwareproducer for help."
Here is a copy of my install log. Nothing changed in the different install attempts I outlined above:
Markering - 17/03/2012 09.45.19
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: @(#)PROGRAM:Install PROJECT:Install-686.3
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: @(#)PROGRAM:Installer PROJECT:Installer-530
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Hardware: MacBookPro6,2 @ 2.66 GHz (x 4), 8192 MB RAM
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Running OS Build: Mac OS X 10.7.3 (11D50)
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: TMPDIR=/var/folders/dy/8w0008cn6qx_23r_hg_wftv00000gn/T/
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: SHELL=/bin/bash
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: HOME=/Users/townsman
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: USER=townsman
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: LOGNAME=townsman
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: GPG_AGENT_INFO=/Users/townsman/.gnupg/S.gpg-agent:422:1
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: DISPLAY=/tmp/launch-rxvOUi/org.macosforge.xquartz:0
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: SSH_AUTH_SOCK=/tmp/launch-pbydYH/Listeners
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: Apple_Ubiquity_Message=/tmp/launch-MljRls/Apple_Ubiquity_Message
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: Apple_PubSub_Socket_Render=/tmp/launch-I9sRAz/Render
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:9
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: SECURITYSESSIONID=186a5
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Env: COMMAND_MODE=unix2003
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Adobe Photoshop Lightroom 4 Installation Log
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Opened from: /Users/townsman/Desktop/Adobe Photoshop Lightroom 4.pkg
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Product archive /Users/townsman/Desktop/Adobe Photoshop Lightroom 4.pkg trustLevel=202
Mar 17 09:45:35 Nena-MacBook-Pro Installer[691]: InstallerStatusNotifications plugin loaded
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: ================================================================================
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: User picked Standard Install
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: Choices selected for installation:
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]:     Installer: ""
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]:         Adobe Photoshop Lightroom 4.pkg#com.adobe.Lightroom4.pkg : com.adobe.Lightroom4 : 0.0.0
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: ================================================================================
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: It took 0.00 seconds to summarize the package selections.
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/townsman/Desktop/Adobe%20Photoshop%20Lightroom%204.pkg#com.adobe.L ightroom4.pkg
Mar 17 09:45:37 Nena-MacBook-Pro Installer[691]: Set authorization level to root for session
Mar 17 09:45:43 Nena-MacBook-Pro runner[699]: Administrator authorization granted.
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Will use PK session
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Starting installation:
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Configuring volume "Nuna HD"
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Preparing disk for local booted install.
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Free space on "Nuna HD": 190,71 GB (190709964800 bytes).
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Create temporary directory "/var/tmp//Install.691Cxt62h"
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: IFPKInstallElement (1 packages)
Mar 17 09:45:43 Nena-MacBook-Pro Installer[691]: Using authorization level of root for IFPKInstallElement
Mar 17 09:45:43 Nena-MacBook-Pro installd[703]: PackageKit: Could not get DARWIN_USER_DIR, falling back to NSTemporaryDirectory()
Mar 17 09:45:44 Nena-MacBook-Pro installd[703]: PackageKit: ----- Begin install -----
Mar 17 09:45:44 Nena-MacBook-Pro installd[703]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Mar 17 09:45:44 Nena-MacBook-Pro installd[703]: PackageKit: packages=(
        "PKLeopardPackage <file://localhost/Users/townsman/Desktop/Adobe%20Photoshop%20Lightroom%204.pkg#com.adobe. Lightroom4.pkg>"
Mar 17 09:45:46 Nena-MacBook-Pro installd[703]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”." UserInfo=0x7f915b597710 {NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”., NSFilePath=/var/tmp/PKInstallSandbox-tmp/Root/Applications, NSURL=file://localhost/Users/townsman/Desktop/Adobe%20Photoshop%20Lightroom%204.pkg#com.a dobe.Lightroom4.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom4, NSUnderlyingError=0x7f915b5f1e20 "The file couldn’t be opened because it isn’t in the correct format."} {
        NSFilePath = "/var/tmp/PKInstallSandbox-tmp/Root/Applications";
        NSLocalizedDescription = "An error occurred while extracting files from the package \U201cAdobe Photoshop Lightroom 4.pkg\U201d.";
        NSURL = "file://localhost/Users/townsman/Desktop/Adobe%20Photoshop%20Lightroom%204.pkg#com.adobe. Lightroom4.pkg";
        NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";
        PKInstallPackageIdentifier = "com.adobe.Lightroom4";
Mar 17 09:45:46 Nena-MacBook-Pro Installer[691]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”." UserInfo=0x7f86d529cd70 {NSUnderlyingError=0x7f86d5293220 "Arkivet kunne ikke åbnes, fordi det ikke har det korrekte format.", NSFilePath=/var/tmp/PKInstallSandbox-tmp/Root/Applications, NSURL=file://localhost/Users/townsman/Desktop/Adobe%20Photoshop%20Lightroom%204.pkg#com.a dobe.Lightroom4.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom4, NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”.}
Mar 17 09:45:47 Nena-MacBook-Pro Installer[691]: Install failed: Der opstod en ukendt fejl i installeringsprogrammet, hvorefter installeringen mislykkedes. Kontakt softwareproducenten for at få hjælp.
Mar 17 09:45:47 Nena-MacBook-Pro Installer[691]: IFDInstallController D3E57760 state = 7
Mar 17 09:45:47 Nena-MacBook-Pro Installer[691]: Displaying 'Install Failed' UI.
Mar 17 09:45:47 Nena-MacBook-Pro Installer[691]: 'Install Failed' UI displayed message:'Der opstod en ukendt fejl i installeringsprogrammet, hvorefter installeringen mislykkedes. Kontakt softwareproducenten for at få hjælp.'.
Apparently there seems to be an error extracting something from the package. Does this mean the pkg-fileis damaged or can I do something to fix it? It seems the image is damaged. Any suggestions?
EDIT: I downloaded for the third time and opened the DMG file through Finder (i normally use Pathfinder as a substitute for Finder) and after control of the DMG file I got the following message: "Lightroom_4_LS11.dmg non-valid checksum" < (my translation from Danish).
EDIT 2 [FIXED]:
The first three attempts were on images downloaded from the education store. All three downloads yielded a DMG image that failed CrC32 checksum control. I then downloaded lightroom as a trial from the main Adobe page. The image has the same size as the one I downloaded from the store. I Installed, provided my serial number and everything went fine. I performed checksum control with disk utility and it reported no errors. Thus, it seems the DMG image in the education store is corrupted.
Thank you in advance.
Best regard,
abbe

I am running lion 10.7.3 and 64 bit macbookpro (from log above):
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Hardware: MacBookPro6,2 @ 2.66 GHz (x 4), 8192 MB RAM
Mar 17 09:45:27 Nena-MacBook-Pro Installer[691]: Running OS Build: Mac OS X 10.7.3 (11D50)
The issue is resolved - see above in the bottom of my first post.

*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Adobe Application Manager Download Error

I'm having problems with installing the Adobe Application Manager (latest version) on my iMac running OSX 10.7.3. I've attached a screen shot of the error message I get when launching Adobe Application Manager.
I've managed to successfully install it on my MacBook Air also running OSX 10.7.3. Any help would be much appreciated.
Thanks!

Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html and select the 3rd option and remove cleative cloud.
Then, download Adobe Application Manager for the below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Adobe App Manager- Download Error

I signed up for creative cloud a couple of hours ago... and have been trying to download apps ever since, but I can't download a single thing. I've redownloaded and installed the application manager. I've run the CreativeSuite cleaner tool twice. Diabled firewalls. And still get "Download Error. Press Retry to try again or contact customer support." - I get this message when opening the manager directly or when clicking to download an application through the creative cloud app center. Getting to be really frustrating.
Is there any other way to download the programs without using the application manager??? If not and it can't get solved, I guess I have to cancel my account. :/

Hi tisjewelphotog,
In case like this where in even the Adobe Application Manager isnt working at all on your machine, you could try downloading a trial from Adobe.com and then activate the subscripton using your Adobe id and password during the installation .
If the above mentioned steps doesnt work , i would request you to please create a new Admin account on your system and try doing the same in that account .
Kartikay Sharma

What to do if Photoshop CC update gives download error repeatedly?

Creative Cloud tells me there are updates for many apps, including Photoshop CS6 and Photoshop CC (2014). When I try to download them, others work fine, but the two Photoshops give a download error; retry does not help. Error is marked (49). What to try??

What operating system?
With Windows, best practice is to restart your computer, open the Application Manager as Administrator (via right clicking) and install the updates.
Creative Cloud — Install, Update or Uninstall Apps

ADOBE UPDATER _ DOWNLOAD ERROR

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