Adobe updates fail:

Here is the error log. Windows 7 64-bit. Have tried cleaner tool to no avail. Have removed Adobe story beta.
Encore CS6 update
Update is not applicable. Error Code: U44M1P28
Adobe CSXS InfrastructureCS6
Update is not applicable. Error Code: U44M1P28
Photoshop Camera Raw 7.2
Update is not applicable. Error Code: U44M1P28
Adobe SpeedGrade CS6 6.0.4 Update
Update is not applicable. Error Code: U44M1P28
Adobe Premiere Pro CS6 6.0.3 Update
Update is not applicable. Error Code: U44M1P28
Adobe After Effects CS6 11.0.2 Update
Update is not applicable. Error Code: U44M1P28
Extension Manager 6.0.4 Update
Update is not applicable. Error Code: U44M1P28
Dynamic Link Media Server CS6 1.0.1 Update
Update is not applicable. Error Code: U44M1P28
Adobe Audition CS6
Update is not applicable. Error Code: U44M1P28
Adobe Media Encoder CS6 6.0.3 Update
Update is not applicable. Error Code: U44M1P28
Adobe InDesign CS6 8.0.1 update
Update is not applicable. Error Code: U44M1P28
Mobile Application Development
Update is not applicable. Error Code: U44M1P28
Adobe Illustrator CS6 Update (version 16.0.2)
Update is not applicable. Error Code: U44M1P28
Prelude CS6 1.0.3 Update
Update is not applicable. Error Code: U44M1P28
DPS Desktop Tools CS6 2.04.3 Update
Update is not applicable. Error Code: U44M1P28
Adobe Illustrator CS6 Update (version 16.0.2)
Update is not applicable. Error Code: U44M1P28
Flash Pro CS6 update 2
Update is not applicable. Error Code: U44M1P28
Adobe Bridge CS6 5.0.1.1 Update
Update is not applicable. Error Code: U44M1P28
Adobe Bridge CS6 5.0.1.1 Update
Update is not applicable. Error Code: U44M1P28
Adobe Photoshop 13.0.1.1
Update is not applicable. Error Code: U44M1P28
Can anyone help? Thanks in advance.

What Adobe software do you have installed? The U44M1P28 error indicates the base product is not installed. User might have prerelease build installed and trying to apply GM patch. Do you have additional Beta software installed?

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The Adobe Updater fails everytime due to our corporate fire wall.

The Adobe Updater fails every time due to our corporate fire wall. Is there a work around? It completes about 80% then can't see the internet. I suspect it is trying to talk to an FTP site which are blocked by our firewall.
Is there a work-around?
Paul

I am using Windows 7. I went to the "Installers" folder & there is a log file for every update except the Camera Raw update. I don't think it gets far enough to create the file. I was watching the folder & I tried to install this last patch again. I starts out saying it's downloading then aborts. No file is created. The files that are in the folder are:
Adobe Dreamweaver CS5.5 11.5.2 08-27-2012.log.gz
Adobe Extension Manager CS5.5 5.5.1 08-27-2012.log.gz
Adobe Flash Builder 4.5 4.5.1 08-27-2012.log.gz
Adobe Flash Pro CS5.5 11.5.1 08-27-2012.log.gz
Adobe Media Encoder CS5.5 X64 5.5.1 08-27-2012.log.gz
AIR for Apple iOS support (FB) 2.6.1 08-27-2012.log.gz
Creative Suite 5.5 Web Premium 5.5 06-19-2012.log.gz
Ordinarily I would just ignore this failure but I actually use Camera Raw for my Nikon D90 and Nikon D7000.

Adobe Updater fails to Open on Mac?

On the Top Grey Menu at the top of my Mac, there is always a notification saying that there is one update for adobe
There is a logo of Adobe with a number 1 next to it
When I click on it, I can choose "Open Updater"
but whenever I click it, the updater logo only BLINKS in the bottom menu and fails to open
I am wondering how can I fix the issue.
Before that, one time I tried to remove flash player in my Mac, maybe I wrongly removed some important files but I don't know
Thanks for helping solve my problem.

If you can not update from Help>Updates, you can either wait to see if the server comes back up (the typical problem), or do the downloads. In general, the updates should be installed in order. If you download from the most recent back, you can check if there are any that can be skipped. You only need to reboot after the last update. Now, That is the process for the PC, but I expect the process is the same for the MAC. The MAC may require the individual reboots, I am not sure. May be better to do all and not be sorry later.

Adobe Updates Fail - with FileVault

Hi there,
I have several Adobe products (CS3, Acrobat Professional) that I'm using on my MacBook Pro that all fail to update with the following error:
"The installation process encountered a problem. Please choose from the following options:
Cancel the current update and continue installing the remaining updates.
Stop installing and continue later."
If I continue the installation, each subsequent attempt also fails.
On this particular account, I'm running FileVault. If I sign-in to another non-FileVault account, the installations continue with no problem. However, when I sign back into the FileVault account, it doesn't see the updates! Ugh.
Help!?
I'm using Mac OS 10.5.4 .
Thanks!

>Features of Open Firmware Password Protection
>When turned on using one of the PowerPC-based models listed above, Open Firmware Password Protection:
>Blocks the ability to use the "C" key to start up from an optical disc.
Blocks the ability to use the "N" key to start up from a NetBoot server.
Blocks the ability to use the "T" key to start up in Target Disk Mode (on computers that offer this feature).
Blocks the ability to start up in Verbose mode by pressing the Command-V key combination during startup.
Block the ability to start up a system in Single-user mode by pressing the Command-S key combination during startup.
Blocks a reset of Parameter RAM (PRAM) by pressing the Command-Option-P-R key combination during startup.
Requires the password to use the Startup Manager, accessed by pressing the Option key during startup (see below).
Requires the password to enter commands after starting up in Open Firmware, which is done by pressing the Command-Option-O-F key combination during startup.
Blocks the ability to start up in Safe Boot mode by pressing the Shift key during startup.
Do you REALLY want that?

Updating Acrobat 8.0.0 thru Adobe Updater fails

We still have a few machines that are PPC iMacs that still work well for their purpose. I recently reformatted the hard drive and installed a fresh 10.5 Leopard OS onto the drive. After doing all of the Apple Updates, I proceeded to install CS3 onto the computer. The install went fine. Opened PS first, then quit it. Opened AI next, then quit it. Opened ID, then quit it. Opened Acrobat last so the serial number file would work properly. With Acrobat 8.0.0 open, I go to the help menu and choose updates. The typical box comes up with a progress bar but immediately comes back with this error.
I have done many many installs and know this is not the expected behavior. I decided to go to another machine and try to run the updater there and get the same error message. I also tried using an install of CS4 and still get the same response. CS55 apparently uses a different updater app so I assume the server location at adobe may be different as well.
I called Adobe tech support and got the "Acrobat 8.x is no longer supported by phone anymore because it is too old". I asked if the update engine was still in place and the rep seemed to think it was still alive but could not confirm that because interestingly enough, they don't have an installation of Acrobat 8.x to try. It seems odd to me that even though 8.x is no longer supported, they just patched it on 9-13-2011. I guess I could donwnload each individual updater but that would be difficult to find each piece. Where do I find the flashlight updater that always took so long to install.
Can anyone verify for me that they are now experiencing the same error that I am? I have tried connecting from 2 different locations and get the same result.
Paul

I found this link that may explain some things.
http://kb2.adobe.com/cps/920/cpsid_92001.html
It appears that if you manually update Acrobat manually up to 8.2.6, then choose check for updates from the help menu, the new updater is in place and will find the update server and present the opportunity to download 8.3.1. Obviously this does NOT help PS, AI, or ID from getting updated though, because for some reason Acrobat seems to be the illegitimate child of the creative suite. CS55 also behaves this way. If you check for updates in PS, AI, or ID, it will not look for Acrobat updates and vice versa. PS and Acrobat use a totally different software engine for obtaining updates, sad.
Off to look for CS3 updates for the other apps since even though Acrobat now finds the update server with its updater, the other apps still use the older still nonfunctioning updater.

Adobe update fails

Mostly trying to find out if anyone else is having this problem. I've been struggling with it on three machines.
Go to Tools -> Add-ons -> Plugins tab -> Find Updates.
This pops up a webpage that announces there is a security problem with an Adobe Plugin. It recommends an immediate update, but the update process is quite difficult. I hope that I've finally got it to work, but I'm trying to find out if other people have the same problem, if anyone else can explain what is going on, and whether or not my 'fix' is really adequate.
The update process is long and complicated. I can only estimate that I tried about 25 times on three different machines. The process almost always seemed to run to completion, but when I checked again, it had not worked and the security vulnerability was still there and still needed to be fixed.
What turned out to be the workaround was to close Firefox at a certain point in the update process. This was NOT clearly stated on the warning screen that came up at that point in the process.
P.S. I did try to get help from Adobe, but their website is AMAZINGLY unhelpful. All that did was make me angry with Adobe, which surely wasn't their intention. However, at this point, if I had my druthers, I would absolutely never use any Adobe software. (I'm sure I'll feel better in a few days, but right now I hate Adobe.)
(Additional annoyance was the constant request to install McAfee, which I absolutely do NOT want on any of my machines, even if I wasn't already required by company policy to use a different anti-virus product...)

So... ultimately it worked?
To avoid frustration with the Adobe site, you could try this direct download link. Because you should always be very, very suspicious of direct links to EXE files on the web, make sure to scan any download before running it. In other words, do not choose OPEN, only SAVE, and then check it for safety.
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
IE version:
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

Adobe Updater for Acrobat Pro 9.0 FAILS - how can I update??

My company has about a dozen machines that run Acrobat 9.0 Pro on Windows XP sp3, or Windows 7 sp1. In the past few months, I've had to reinstall Acrobat 9.0 on these machines for various reasons. Every single one of them is still at the 9.0 version because Adobe Updater fails to upgrade. Adobe Updater is trying to download Adobe Acrobat 9.2.0 (CPSID_50026) and fails with "This file cannot be verified"
I've also tried downloading and installing AcroProExUpd910, AcroProStdUpd910_T1T2_incr, AcroProStdUpd910_T3T4_incr, AcrobatUpd920_all_incr, AcrobatUpd930_all_incr, AcrobatUpd940_all_incr, and none of them will install. They fail with an error a windows installer error indicating that the path to the program may be missing or the upgrade patch may update a different version of the program.
Is there any simple way to fix this so I can update these individual installations???

All of the updates are available at http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows. Looks like about 14 updates (lot fewer than all the security updates for Windows though). As I indicated there is a process for combining them into a cummulative update, but that is only something I can mention so that you might look in the old Acrobat forums that is read only and see if it is there. In the enterprise topic they give a link to http://www.adobe.com/go/acrobatitinfo to help in this regard. If you are only doing a few cases, it may not be worth the time to combine, but just put them on a memory stick and go around and install them. Most of them cannot be skipped, but must be installed in order. You should be able to get away with out rebooting between versions and simply wait to the end. That would save a bunch of time.
If the update does not work from the help menu, then the download is your next option as I have indicated. If it works from the help menu it may save you a lot of time, but apparently you are not going to be that lucky.

Adobe updater mac version fails when opening Master Suite CS3 products after reinstall from drive crash

When I open a CS3 Adobe Product I get a screen that says "Adobe Updater Failed". I reinstalled the suite after a hard disk failure and re-registered the product. I'm sure that there are many updates since this suite came out many years ago, and I want to update to the latest versions.

I have since downloaded a new version of Adobe Updater 5, but now when i launch, the the error screen: "Check your internet connections, Updater cannot connect to the web [paraphrased]", shows up. Of course the internet connection is there for safari, firefox and chrome.

Updater failed to install

All,
I am having a problem with the Adobe Updater.
The following banner message is received on my Mac:
A new version of the adobe updater is available for installation. Click OK to install it now
Note: you may be required to authenticate in order to install
When I attempt to install, the system refused the installation, giving the following message:
Adobe updater failed to install
Can anyone help with a suggestion on how to correct this?
-Boijacks

I ran into this same issue after a fresh install of CS3 under Leopard 10.5.6. Here's what worked for me:
After canceling the endless loop of Adobe Updater and it's "Adobe Updater failed to install" message, I did the following:
I moved ~/Utilities/Adobe Utilities/Adobe Updater5 (which contains the old Adobe Updater version 5.1.0.1082) into the Trash.
Create a new folder at ~/Utilities/Adobe Utilities/Adobe Updater5
Now this next step is not completely detailed as I am trying to recall exactly what I did but I looked somplace in ~/Library/Application Support/Adobe/Updater5/and found the freshly downloaded AdobeUpdater.dmg disk image which had a newer version of the updater instead of the originally installed 5.1.0.1082 and moved this into my fresh new folder at ~/Utilities/Adobe Utilities/Adobe Updater5.
I then ran the new version of Adobe Updater and it started to install all the updated CS3 components. This would not work directly off the disk image or at the wrong location. I had to manually move the new updater app to ~/Utilities/Adobe Utilities/Adobe Updater5 before running it.
If anyone tries this, please add/check the details of the paths.
By the way, the tilde ~ in the paths above represent your /Users/username home directory.
Hope this works for you,
-Rei
http://www.24x7digital.com

Adobe updater stalls

I have Adobe CS3 and for over a year, I have the Updater jumping up and down on my dock. When I go to update, the CS3, it stalls. I've tried numerous times to do this but never have been successful. The item I am trying to update is "Start Meeting date 1.0.1" or some such thing. It stalls midway and I finally just quit. Since then, I've never been able to update the latest version of CS3 or any patcher applications. I don't even know if I am behind in the updates since it won't let me get past this point. What does this mean?
I have a Titanium PB G4 550MHz, with OS 10.4.11. Is there a way to fix this? I know I cannot upgrade to CS4 with this computer, but I'd like to get as up to date as I can.
Thanks, W

Wenda,
That is just one of the many, many ways in which the Adobe updater fails. I have not relied on it for years and years because it's often broken in one way or another, and I've even updated the updater itself manually, just for kicks. I just keep an eye for updates announced in these forums, then download them and install them manually.
http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh
and
The Adobe Update Manager currently does not support
downloading updates from an authenticating proxy server. Customers who
access the internet using an authenticating Proxy Server will need to
download updates manually from the Adobe website.
Adobe makes software updates available via the Adobe Update Manager and
also posts them on the Adobe website as soon as possible. In some
cases, an update is available from one source before it is available
from the other.
The latter is an excerpt from:
http://kb2.adobe.com/cps/331/331931.html

Adobe Updater keeps downloading again and again

Hi, I'm posting here for lack of a more appropriate forum, I searched for one on Adobe Updater but couldn't find any.
Lately the Adobe Updater has been launching informing me that new updates are available from my products (I'm on CS4, production suite), when I click on details all products have updates available, I click ok and it downloads something in the size of 3.7 mb, give or take, but immediately after it;s done downloading it prompt me again to download the new version available, if I keep con clicking ok, the loop will continue to go on and on, until I hit cancel, but then as far as I notice, nothing gets installed.
Can some tell me what's going on?
Thanks,
D.

Problem with Adobe CS4 started when Adobe Updater fail to update Adobe Acrobat Pro 9.1.3 to 9.20.
What I did was to uninstall Acrobat Pro 9.1.3, reinstall it from CS4 DVD. Then run updates to 9.2. The update success in this case. However, during the DVD reinstall process many components also have been installed by Adobe CS4 as well.
Now I have another issue occured. Adobe Update in Photoshop CS4 prompted me to install Camera Raw Update 5.5. I did so, but after installed,wnen I run Adobe Updater, it prompt me to update Camera Raw 5.5 Plugin again and again in loop.
I downloaded Camera Raw 5.5 install file from Adobe, run it separately. It won't do anything, stated that I have already had Camera Raw 5.5 installed.
So how can I get out of this annoying problem. Adobe I paid for the product that is getting more and more buggy and complicate!
Can any friend here help me out of this annoying situation? Thank for advice in advance

Adobe Updater not connecting

I'm using Adobe Illustrator CS3 and suddenly I cannot place images into AI files. I thought maybe it was a new glitch that has a fix, so I tried to use the Adobe Updater to get the latest downloads. However, the Adobe Updater fails to connect and cites the internet connection, even though it's working perfectly. I'm on a tight deadline and this malfunction is stopping me from finishing. Immediate help would be appreciated. I waited for an hour on chat earlier and nobody answered.

Hi Sharpo,
Security updates are not designed to be available via AAM. It is available only via a patcher that has to be run manually).
1. APSB12-10 – Security update available for Adobe Illustrator : http://www.adobe.com/support/security/bulletins/apsb12-10.html
2. APSB12-11 – Security update available for Adobe Photoshop : http://www.adobe.com/support/security/bulletins/apsb12-11.html
Hope that helps!

Adobe Updater shows no products

I too ran into the problem recently where Adobe Updater failed because it kept saying it was "resuming a download". I understand this was fixed by the Updater 5.1.1 update... but now I have a new problem. The stations that I have updated to 5.1.1 now have no products (or almost no products) listed that can be checked for updates. All these Macs are running OS X 10.5.5 and CS3. On my Mac, the only product listed is Acrobat Pro, but I'm running CS3 Design Pro. I just setup a brand-new MacBook with CS3 Design Standard, and it has absolutely no products listed. A third iMac I recently setup (the one I had the "resuming a download" problem had products listed, but as soon as I installed the Acrobat Pro 8.1.3 update manually, it got the entire product list zapped (that station is running CS3 Web Professional).
So why does my product list keep getting zapped, and is there a way to get Updater to recreate its list of installed products?

We are in a similar situation to Charles Bailey (and thanks for your input so far Charles).
Rob: "Furthermore, except in the case of security issues, Adobe stops updating applications as soon as new versions come out."
This statement is incorrect. Adobe released an Indesign CS2 was updated AFTER CS3 shipped.
Like Charles, we are a business with multiple workstations running CS3 (35 to be exact).
* We don't drop install the software on every machine as soon as it is released - we don't even do that with updates, hence the reason to run the auto-updater to install multiple updates at the same time unattended when required.
* We TEST a new version of CS to make sure it runs okay and is (backwards) compatible with any workflows/outside clients' requirements BEFORE we roll it out.
* We don't upgrade all the licenses instantly the moment a new version comes out - why should we pay Adobe almost £10000+ for CS4 when clearly they have broken the previous version? We've bought a couple of licences of CS4 and are currently testing it in our environment.
So, because Adobe broke the automatic updater (and incidentally Neil we've now reproduced this on 10.4 so it IS a specific problem with the Adobe Acrobat 8.1.3 manual update NOT Lepoard) we have to track EVERY CS3 update, version and order so that when necessary we can update our 35 workstations. In addition we have to do these updates manually at each indidividual workstation all because Adobe broke something.
So to the people who have "tried" to help thanks, but so far nothing you have suggested has worked and the "solutions" you have given us are simply not solutions to this problem or are unacceptable. We appreciate you are not Adobe employees, that you cannot offer a "fix" and you taking the effort to respond.
Basically, as no one on these forums is able to help or provide a solution we clearly have to contact Adobe technical support (as some of you have suggested). I (as I am sure was Charles) was hoping to avoid having do this because I certainly don't relish the prospect of the following over the next few days:
* Hours on hold with Adobe Tech Support to try and resolve this problem
* Trying to get to speak to someone who ACTUALLY speaks English properly/natively
* Being told to "remove" and then "reinstall" Adobe Creative Suite (and then install ALL the updates manually) to "see if that works/helps"
* Wasting many, many man hours doing all of the above
This will be my last post in this thread (in fact, probably ever on these forums) unless it is to thank someone that provides an actual solution to this specific problem.

Adobe PSE Elements 9.0 Update of 9.0.3 Failed: "Some updates failed." "Patch cannot be applied."

Greetings, I appreciate your help. I am brand new with PSE but I am AMAZED Adobe Chat does NOT support when one of their own updates failed to install. Amazed! So, here I am.
I downloaded and installed the latest update, 9.0.3, just now on May 10, 2012. It failed saying Patch can not be installed. I have NOT a CLUE where to go from here. Can anyone PLEASE either help me directly OR direct me to someone or a resource who can?
Thank you.
Todd
Message was edited by: U. Toad

Barbara,
Thank you. My initial response to your comment was, "I don't have a clue what you mean by "floating windows." HOWEVER,I took your link and read your posted article. I now understand the context which is sufficient for now. I am truly a brand NEW user that has NOT used PSE 9.0 AT ALL. It came on my new Dell PC and I've done nothing beyond registering it UNTIL today when the update showed up. I figured my PC was "on the shelf" a few months between manufacture and delivery so I've been accepting updates for much of what came pre-installed. NOW, HOWEVER, THANKFULLY you have alerted me to some Tom Foolery going on with the product.
Question: since I got an error during install of 9.0.3 should I consider it INSTALLED or should I proceed and ignore this little charade even happened since it would not have installed? If I need to reinstall, I will wait for your advice, then I have a CD or DVD that Dell shipped with my PC. Should I use that? The link you give in your posted article, is the link to download to reinstall 9.0 or is that for something else, like support?
I am sorry I am so naive with Adobe 9.0. Yet, it is this naivete that makes me ever so much more grateful for your jumping to my situation.
Thank you,
Toad

'Update Failed' Adobe Creative Cloud

I am a Mac 10.8.4 user
I have followed prompts to update CS6 apps but this results in the message 'Update Failed' after downloading and installing.
"Error enccountered during installation. (U44M1P7)"
The Install log seem to indicates a problem with the CS6 Extension Manager.
"DW050: The following payload errors were found during install:
06/19/13 12:45:18:971 | [WARN] | | OOBE | DE | | | | 4000 | DW050: - Adobe Extension Manager"
The CS6 Extension Manager is not listed on the Cloud Site and there is no unistall
Should I delete it and try again or does someone have a better suggestion.
Mark

Hi Mark,
This help article refers to the error message you are getting. Let us know if this solves your issue or if you are still having problems: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

Adobe updates fail:

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