Adobe upgrade error : The upgrade patch cannot be installed..."

Hi,
I work in an office and while I was trying to patch up some computers that have Adobe 7.0 Pro (others have 8.0 Pro), I received the following message
"The upgrade patch cannot be installed by windows installer service because the program to be updated may be missing, or the update patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct update patch"
I would like to mention that I used the check for update option and did not manually download the patches. Also, this problem seemed to occur on computers where adobe was not registered...
Any comments and suggestions will be appreciated.
Thanks

Be sure to install the updates in order from the current version, unless the info on the update says otherwise. The updates are available on the download>updates part of the Adobe site, with comments of order.

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    2014-06-23 10:13:12 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)
    2014-06-23 10:13:12 - Reading version of the following file...
    2014-06-23 10:13:12 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll
    2014-06-23 10:13:12 - The version is...
    2014-06-23 10:13:12 - 1.0.3010.0
    2014-06-23 10:13:12 - The prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Microsoft SQL Server 2008 R2 SP1 Native Client
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 - Version
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 10.51.2500.0
    2014-06-23 10:13:12 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Windows Server AppFabric
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 - ProductVersion
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 1.1.2106.32
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 - ProductVersion
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 1.1.2106.32
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 - ProductVersion
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 1.1.2106.32
    2014-06-23 10:13:12 - Reading the following DWORD value/name...
    2014-06-23 10:13:12 - DCC
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:12 - The value is (1)
    2014-06-23 10:13:12 - CacheClient is Installed.
    2014-06-23 10:13:12 - Reading the following DWORD value/name...
    2014-06-23 10:13:12 - DCS
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:12 - The value is (1)
    2014-06-23 10:13:12 - CacheService is Installed.
    2014-06-23 10:13:12 - Reading the following DWORD value/name...
    2014-06-23 10:13:12 - DCA
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:12 - The value is (1)
    2014-06-23 10:13:12 - CacheAdmin is Installed.
    2014-06-23 10:13:12 - The prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Windows Identity Foundation (KB974405)
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 -
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 2.0.1230.0
    2014-06-23 10:13:12 - The prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Microsoft Information Protection and Control Client
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 -
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 1.0.959.0
    2014-06-23 10:13:12 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Microsoft WCF Data Services 5.0
    2014-06-23 10:13:12 - Reading the following string value/name...
    2014-06-23 10:13:12 - Version
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
    2014-06-23 10:13:12 - The value is...
    2014-06-23 10:13:12 - 5.0.51212.0
    2014-06-23 10:13:12 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:12 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:12 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
    2014-06-23 10:13:12 - Reading the following DWORD value/name...
    2014-06-23 10:13:12 - IsInstalled
    2014-06-23 10:13:12 - from the following registry location...
    2014-06-23 10:13:12 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
    2014-06-23 10:13:12 - The value is (1)
    2014-06-23 10:13:12 - The prerequisite above is already installed
    2014-06-23 10:13:19 - Beginning download/installation
    2014-06-23 10:13:19 - Created thread for installer
    2014-06-23 10:13:20 - "C:\Windows\system32\ServerManagerCmd.exe" -inputpath "C:\Users\ADMINI~1\AppData\Local\Temp\2\PreA98B.tmp.XML"
    2014-06-23 10:13:20 - Error: Unable to install (2)
    2014-06-23 10:13:20 - Error: [In HRESULT format] (-2147024894)
    2014-06-23 10:13:20 - Last return code (2)
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - Flags
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Updates\UpdateExeVolatile
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - PendingFileRenameOperations
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SYSTEM\CurrentControlSet\Control\Session Manager
    2014-06-23 10:13:20 - Reading the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
    2014-06-23 10:13:20 - Error: The tool was unable to install Application Server Role, Web Server (IIS) Role.
    2014-06-23 10:13:20 - Last return code (2)
    2014-06-23 10:13:20 - Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any
    command line options.
    2014-06-23 10:13:20 - Cannot retry
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Management Framework 3.0
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - PowerShellVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 4.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft .NET Framework 4.5
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - Install
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 4.5.51641
    2014-06-23 10:13:20 - A post release .NET 4.5 is installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Identity Foundation (KB974405)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Windows Identity Foundation\Setup\v3.5
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 6.1.7600.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)
    2014-06-23 10:13:20 - Reading version of the following file...
    2014-06-23 10:13:20 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll
    2014-06-23 10:13:20 - The version is...
    2014-06-23 10:13:20 - 1.0.3010.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft SQL Server 2008 R2 SP1 Native Client
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 10.51.2500.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Server AppFabric
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCC
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheClient is Installed.
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCS
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheService is Installed.
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCA
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheAdmin is Installed.
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Identity Foundation (KB974405)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 2.0.1230.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft Information Protection and Control Client
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.0.959.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft WCF Data Services 5.0
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 5.0.51212.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - IsInstalled
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:16:23 - Opening log file
    2014-06-23 10:16:23 - Opened action for user
    2014-06-23 10:16:23 - C:\Users\ADMINI~1\AppData\Local\Temp\2\prerequisiteinstaller.2014.06.23-10.13.12.log

    It looks like you may have extracted the files to C:\sp2013. Can you try installing from a mounted ISO instead? Can you also validate that this is Server 2012 and not 2012 R2?
    Trevor Seward
    Follow or contact me at...
    &nbsp&nbsp
    This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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