Adobe User Research wants to hear from you!

Question

Adobe is interested in how you work with your design tools and how this can help us improve our future products. To be considered for this research study, please fill out the following survey:
https://www.surveymonkey.com/s.aspx?sm=weeNG5HGm_2f4Q14Ffi1iHbQ_3d_3d
We know your time is valuable, so we are happy to pay qualified participants $75 for a 60-90 minute show & tell. These conversations will be primarily over the phone and/or in our San Francisco office. This particular research project may require you to share some of your projects.
To register for future studies on all our products (current and future!), we encourage people to register at http://www.adobe.com/survey. Tell your friends! We are always looking for new folks to sound off about what we have in development.
We value privacy and hate spam as much as you do, so be confident: We don't share any of this info outside of User Research.

Answer 1

Well, Steve, I do participate in both Illustrator forums, but I'm not going to collect all those threads which could possibly help any wall to improve its future versions of Illustrator.
Had Adobe been at least a little bit smart, they would already have hired at least one regular observer whose task is just that: Observe the forums and report what's going wrong with that crumbling Illustrator.
There is enough to read right here in the forum and there is a whole dunghill full of valid criticism, composed by many experienced users, probably far more experienced than any senior member of that Adobe User Research Company. I don't know, perhaps the wall is doing that already, perhaps occasionally, but I do not see any feedback in the forums, nor do I see many noteworthy improvements in Illustrator over the past 8 years. Of course, from version to version, there are new features and some of them aren't that bad at all, but considering the programme as a whole, it reminds me more and more of a building that has got way too many mazy floors, although it's quite obvious that this mess of a builing has to first be knocked down, then be rebuild.
I hope you will get some success with your plan, Steve, but I'm afraid it's a kind of waste of time. Sorry, and please don't get it wrong.
As a side note to Tim Toy:
How about a little bit of feedback so far? And how about thinking about if it would possibly a good idea to not only do your user researches inside the United States? Perhaps a so-called global player like Adobe should act like a global player and show a little bit more respect for its global customers.
And while we're at it, just another side note: How about reconsidering your current pricing policy outside the United States of America? I hope you, Adobe, actually knows that it is an incredible brazenness and that many loyal customers over here simply do not accept that policy which is very often read as a dirty rip-off.
You know that, don't you?