Adobe website says my redemption code is invalid

I purchased Adoge photoshop elements 12 from Office Max. They scanned the box at the check out and said that my purchase was now 'activated'.
when I tried to install I went to adobe and had to open an account and sign in. when i entered the code from the post card in the box with the cd, (and I was very careful to get the 24 characters correctly entered), the website returned a yellow box "The code you entered in inalid. Please try again."
I have several time and get the same error code. There is NO PHONE number to call to have this corected. I am now wishing that I had purchased product from another company.
how do i get past this error message to finish the installation?

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Mylenium

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