Adobe won't help fix problem caused by them

I bought the software license of photoshop elements 13 and premiere elements 13 and needed help to install them which I received from Adobe.
However they won't open without an internet connection which is incorrect. I live chatted this afternoon with someone from Adobe but because I had installed them onto a separate drive I have connected to my computer Adobe won't help me.
Can anyone help me please? I'm really upset about this and don't know what to do next.
Thanks
Robyn

Hi,
When you first use the editor, you must sign in to your Adobe Id and also supply the serial number that you got when you bought the products - there will be two, one for each product.
If they are accepted then that has "activated" that copy - which means that you have registered that product/system with Adobe and that you can now start using it. You are allowed two active copies so you could have them on a desktop and a laptop.
Once you have activated a copy, you should be able to work without an Internet connection unless you want to use a facility that requires it. Some of the special content have to be downloaded the first time that you use them.
Once you have "activated" the product, do not sign out ar that will de-activate it and you will not be able to use it until you activate it again.
The activation is Adobe's way of ensuring that people buy legitimate copies of the software.
Hope that clarifies things
Brian

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