Adobe won't process my monthly CC payment, even though the $1 test works
Credit card data seems OK (after being fixed after being corrupted) but the Nov payment hasn't been processed - and I don't want my subscription to end.
The Adobe $1 Credit card check appears in my Card account, so that seems to be working, after I fixed the Card information.
What else do I need to do? I'm getting warnings that my subscriptiojn is about to end.
Many thanks, Chris
OK, here's the final update on the situation:
Other than hearing „sorry for the situtation” the chat with the Adobe representative solved nothing for me.
Adobe kicked me out from Creative Cloud for no reason, while my credit card was ready to pay the monthly fee.
To be able to continue my work, I was forced to sign up for a new annual commitment, before I was able to finish my previous subscription arrangement with Adobe.
And Adobe is still blocking minimal sums on my credit card for all of my desperate credit card updates that solved nothing, but were my exact obligations as a Creative Cloud subscriber!
In situations like this saying „sorry” is not enough.
Once again - shame on you Adobe. I was so enthusiastic when Creative Cloud was introduced, now all the worst scenarios you could imagine are actually happening.
Michal Janowski
Loyal Adobe customer since 2005
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