Adobe won't recognise my serial number.

I have tried to upload my purchased copy of Creative suite CS4 onto a new iMac, but Adobe will not recognise my serial number. Why is this happening?

Thanks for your response.
I presume it is a mac serial number, because i have only ever used it on iMacs. I have transferred the software to several different Mac's over the past 7 or 8 years, but this is the first time I have not had the serial number recognised. The serial number is on the back of the box, which contains 3 CD's for Adobe Creative Suite 4 Design Standard.

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