Adobe won't work; keeps wanting me to reload.

I'm using an iMac and a MacBook Pro, but am having trouble with the iMac. Every time I go to a site that requires Adobe to see the video, it tells me I need to download a newer version of Adobe. I've installed it many times, but it still won't work. Any suggestions?? I have uninstalled & reinstalled, but nothing.... I have no problems with Adobe on my MacBook Pro.
Not sure I've chosen the right "group." If I didn't, maybe you can help me choose the right one.
Thanks for your help.

Make sure you are using the proper version of flash player for your os system. You must also uninstall all previous versions prior to installing a newer version by using Adobe's uninstaller. After the installation, repair permissions and restart your computer.
Adobe Flash Player Software
Flash Player Uninstaller

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Adobe won't work and cannot uninstall

adobe won't work and cnnot uninstall

Adobe is a company with more than hundred software products; what program are you talking about?
What is your operating system & version?
What exactly means "won't work" and "cannot uninstall"?

Boot Camp Assistant won't work - keeps asking me to use Software Update.

I am trying to use Boot Camp to install Windows but my Boot Camp Assistant won't work - it keeps asking me to use Software Update. So, even though I know everything is up to date, I start Software Update and it confirms that indeed everything is up to date. I try Boot Camp Assistant again, but the same message appears. I search every possible Boot Camp upgrade to download from Apple but they are all .exe files and need Windows to run, so those don't seem to be what I need. So I am caught in a circle of nothing working. Figures - the ONE weekend I need to install Windows and use a Windows-based program!!! And of course Apple support is closed over the weekend - another great asset to spending thousands of dollars on a product. ANY SUGGESTIONS?

I too am having a similar problem. I am trying to install Windows in a newly created Boot Camp partition. I have Windows 7 but Boot Camp Assistant only mentions XP and Vista. I put in my installation disk of Windows 7 but it refuses to install it. My OS is fully up to date.

BT Vision setup won't work, keep getting Error Mes...

I have just recieved my new BT Vision box, I already had a BT phone and broadband (with BT HomeHub), with no problems in service with them, and thought the offer from BT Vision was great, but now have noticed several people on this forum having problems with their service, some of their problems are similar to mine; my BT Vision setup won't work, it will not start let alone complete the setup process, I keep getting Error Message CO3.
It tells me to check my broadband is working; it is. It tells me to check any Powerline adapters are correctly setup, but I'm not using them, because my broadband hub is close to my TV. It tells me to check my cables are connected; they all are, and it tells me to restart my Hub and Vision+ box which I've done several times and achieved no satisfactory result.
I placed my order on Tue 22 Feb 2011, recieved my equipment on Thu 24 Feb 2011, and was told it would be activated the same day, I only decided to plug it all in and set it up earlier today; Fri 25 Feb 2011. I tried sorting out the problem over the phone earlier, speaking to someone in CustomerCare, and they said it would be activated and working by midnight of 25/02/2011- (before the morning of 26/06/2011), but it isn't.
I will give my BT phone number only to a BT employee who can actually help me, and get things done.
The account and order is in my wife's name, but I am the more technically minded, and less easily stressed individual, so would appreciate any advice or assistance you could give.
P.S. I occasionally, but rarely, have seen other Error Messages such as Error Message CO1.

Hi Nahar-Hewitt,
Thanks for the post and welcome to the forum. I am sorry that you are not yet able to use your BT Vision service.
The C03 error message can indicate that the order on our system has not yet completed. This would explain why your service is not working. Are you still getting this message when trying to use Vision? If so then I can help.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Firefox says adobe won't work, update installed, still not working

Firefox says my Adobe needs to be updated-I update the program and am still getting the same error message and adobe isn't working either.

hello dzucker, according to your system details, you still have adobe reader 9.4.5 present which is vulnerable. please update at least to version 9.5.3 or the current acrobat reader XI which are available at https://get.adobe.com/reader/ (the site currently seems down/has some issues, so if it doesn't work immediately check back a little bit later).

Adobe won't work in windows 8

I used to use acrobate, shockwave player on my old computer. now with new windows 8 and internet explorer 10, nothing will work. i've been to help forums, getting started videos, checked installation, turned off active x and turned on compatibility view, but, nothing works. can anyone help? i don't convert PDF files, or maybe I do. Don't want to know, just know that when I take online surveys, thier screens requiring flash player won't downlod. just keep getting the screen that says I don't have it installed, but I do, I do!!!! thank you

It's tedious, but there are some things you need to understand if you want to get this working.
There are many different products from Adobe - over 100 in fact. Two of them, probably the ones you've seen, are Adobe Reader and Adobe Flash Player. They do entirely different things and you need to understand the difference.
Adobe Reader reads PDF files. If you find these on a web site it will usually say so.
Adobe Flash Player plays Flash, which can appear in browsers but isn't a file you can work - it's just there, on the screen. It's used, for example, to show videos in YouTube.
We can help you understand which one you need, I should think. Is this a public page in your browser? If so, copy and paste the URL (that's the web address thing which starts http at the top somewhere) and we'll visit and at least be able to cut your choices in half.

HT201209 I am trying to make a purchase on iTunes with a gift card but it is not allowing me to because it wants to use my credit/debit card which I know have no funds in. My iTunes account has $30 on it but won't work as wants to use credit card.

My itunes account will not let me use my $30 credit which is loaded on. It wants to use my credit card which I've previously used but which now has been cancelled. I've gone into manage my account and tried to find where to de select credit card but there is no 'none' button. I now can't purchase from itunes.

I had a similar problem, except my phone was a new IPhone 5s, and it was my first purchase. I simply put money into my credit card account (only $2), and gave them my credit card details in the payment info section. I then tried purchasing again and it worked using the gift card I had previously redeemed, maybe they just need to know that if it doesn't work there's enough money on your card, as a guarantee.

Adobe Premiere Elements - serial number provided by Adobe won't work

Trying to install Premiere Elements ....
Entering serial number provided by email after online purchase (from Adobe) on a Windows 8.1 OS gives "Adobe genuine software verification failure": "The product you are trying to install...appears to be counterfeit"
Tried installing a trial version and then entering serial no. into purchase option - didn't work.
Any help would be much appreciated. I have spent a total of 5 hours (over 2 days) on the customer care chat line to no avail....

PICNetBC
This is not Adobe. Rather user to user. From your description of the issue, it would appear that Adobe is the only one who can resolve your issue.
Please confirm what version of Premiere Elements is involved and on what computer operating system is involved.
If you purchased Premiere Elements 13 from Adobe within 30 days of purchase, Adobe should be able to resolve this problem
a. Chat Orders - for return/refund
https://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invo ices-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the above link does not hold its set, the you will need to navigate to the Chat Panel using the above titles as guides.
b. Chat - ID, Sign In, Account Help
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Just so that I am better understanding your post in the Adobe Premiere Elements Forum today, how was your issue left with
the Adobe Chat people that you reached and spend so much time with on this matter?
ATR

Adobe won't work

Hello,
I was trying to download adobe reader (I have it on here but it isn't working) so it gets up to 72% then it stops and says:
"This patch package could not be opened verify that the patch exists and that you can access it or contact the application vendor to verfy that this a valid window installer patch package"
HUH?? I dodn't understand a word of that. Can anybody help me?? I have a windows xp.

Remove the corruped Reader installation using http://labs.adobe.com/downloads/acrobatcleaner.html
Then download and run the installer from http://get.adobe.com/reader/enterprise/

Stereo won't work keeps reverting to

I use my Audigy 2 ZS to connect to my hi-fi system, mainly for listening to music and playing games. For some reason it won't allow me to set it to stereo in either Vista's control panel or in the Creative Audio Console.
Every time I select Stereo it just reverts back to 5. about a second later, its really annoying because in games that use 5. sound I end up missing various sounds. If anyone knows how to stop Windows/Creative drivers from doing this I'd be very happy.

For not being recognized, this should help. http://support.apple.com/kb/ts1369
For restoring due to forgotten passcode or disabled. http://support.apple.com/kb/ht1212

PhotoViewer Samples app from adobe won't work

here's the error:
Unable to resolve a class for ResourceBundle: Strings
anyone experiencing the same problem?
I am using Flex 3 beta but i got the same error in Flex 2.
Maybe because i am installing both versions in the same
pc?

Hello,
In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:
#Click the menu button [[Image:New Fx Menu]] and click Options (Preferences for Linux and Mac).
#In the Options (Preferences for Linux and Mac) window, select the ''Applications'' panel.
#In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
#On the right hand side you should find an ''Action'' column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
Did this fix your problems? Please report back to us!
Thank you.

Screen Sharing won't work (keeps contacting)

Hi,
I have a problem with the new VNC screen sharing feature in Leopard.
My setup consists of a +Macbook Pro running 10.5 and a Mac Mini G4 running 10.4.10+
Previously i would use the app "+Chicken of the VNC+" to take controle of my Mac Mini over the home network. The Mini does appear in the finder sidebar and i'm able to login and access all the files and apps.
But when I click "Share Screen" The Screen Sharing app opens and i get a progress bar that says "*contacting ...etc*" and it just stays there. I have left it contacting for about an hour now.
I have no idea would this could be (probably something simple..)
Hope anyone has a solution for this and I gave enough info/made my problem clear enough.
Thx in advance

Same problem here.
After many restarts, and with the firewall off on both machines, my MacPro is unable to share my Mac Book's screen. Both are running Leopard.
The laptop has no problem sharing the desktop's screen, but just sits there on the "Connecting..." progress dialog when attempting to view the laptop's screen from the desktop.
Note that without changing a single setting, ChickenOfTheVNC connects right away.
-Steve

You want to downgrade because the new updates won't work? Read this.

First of all, I'm not any kind of techie person, I just have gone through this horrible experience of not being able to get into the itunes store at all after downloading the last 2 updates (7.4.2.4 and 7.4.3.1). Once I downgraded to 7.3.2.6 I was back in the itunes store downloading whatever I wanted. But, it was not all fun & games - the library file wouldn't work with the older version of itunes, and I lost all my playlists and had to reimport all my music. The second time I downgraded I did figure out how to save the playlists, but I still haven't figured out how to restore the itunes library file. If anyone has ideas about that feel free to post here.
I consider this a last resort if you really need to get into the store. Hopefully you have already tried other suggestions in other forums. If you do decide to try this, you should read everything first to see what you're getting into. Also, if you just bought a new ipod, it probably won't work with the older version. You should keep calling the apple support phone #.
The process isn't that much harder than installing an new version, although you need to uninstall 7.4.x first. *If you decide to try this I highly suggest you do a backup to disk first just in case.* Uninstalling itunes doesn't delete any of your music files, but it never hurts to have a backup. Go to File>Backup to disc.
By the way, this is assuming you're on Windows XP.
First get ready:
1. Go to File>Export Library. Save this file somewhere in your My Documents Folder, not the iTunes folder.
2. Export each playlist you have individually by right clicking on the playlist and selecting Export songlist. Save these text files in the same folder as #1.
3. Now, download the version of iTunes you want from oldapps.com/itunes.htm. I used 7.3.2 and it worked fine.
4. While that's downloading start uninstalling iTunes under Control Panel>Add or Remove Programs. Remove Apple Mobile Device Support, Apple Software Update, iTunes and QuickTime. Don't restart until all 4 are removed. (Optional, also run CCleaner - click the 'issues' button. This gets rid of a lot of little files that don't get removed in this process, but it's a little intimidating if you're not a techie person.)
5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want.
6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1. I'm sorry to say it might not work. If it doesn't, the next thing to try is to import an older version of the library file, which will be in the "Previous iTunes Libraries" folder inside the iTunes folder. This also didn't work for me. So....
7. If you couldn't get the library file to open, you need to add your music back in. I just went to File>Add Folder to Library and added my My Music folder. You could also try doing it from backup discs but that takes a long time; in either case, if you have a lot of music this will take awhile. Just let iTunes do it's thing.
8. Now you can go to File>Import and select the playlists you created in step #1. This did work for me when I went from 7.4.3.1 back to 7.3.2.6.
You should be good to go! I hope this helps some people. If you have any questions you can post them, but I can't promise that I will have answers.
meeshala

Hi - it sounds like you still need to move the library file, which is in step 5 of my original post; this is assuming you exported your library before you went back to 7.3 - if you didn't do that, don't delete anything yet - just try moving the itunes library.itl file onto your desktop:
"5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
"Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want (actually, just leave the .xml file where it is).
"6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1."
Since I wrote that I've gone back and forth a couple of times, and importing the backup library file should work. If for some reason you didn't export your library, you can try importing the iTunes Music Library.xml file in your iTunes folder. It takes a really long time but this does also work.
If you were having the same 11333 error that I was, I was finally able to get into the iTunes store with 7.4.3 after installing certificate revocations lists as described on this page: http://docs.info.apple.com/article.html?artnum=306628
I think that's helped a lot of people - have you tried that? Of course, to do that you would have to reinstall the newer version to try it.
Please post again if you are still having problems with the library, but I think you should be ok!

I have purchased Lightroom 5 for my window computer. I have just purchased an Apple Mac and want to install it there also but Adobe won't accept my existing Lightroom key

I have purchased Lightroom 5 for my window computer. I have just purchased an Apple Mac and want to install it there also but Adobe won't accept my existing Lightroom key

KRupani wrote:
Hi bertalan,
The Lightroom windows serial key will not work with the Mac as the these serial keys are platform specific.
Thanks
Kapil
The Lightroom serial number is cross-platform. It works on both Windows and Mac.
Something else is going on here.

Adobe Flash Player Won't work!

I am trying to use Adobe Flash Player on my account on me and my brother's computer. We have Windows 7. My brother's account's Flash Player works fine on his, but my account, no matter what I do, won't let player work. I thought it had something to do with our antivirus program, Kaspersky PURE 3.0, but turning it off or temporarily disabling it doesn't seem to help at all. Please help me ASAP, thanks!

Sorry I didn't explain that. "Won't Work" means that when I try to play a game on the internet that uses Flash Player, it won't start (usually just has a black window where the game should start up).

Adobe won't work; keeps wanting me to reload.

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