Adobe X Standard Crashes Randomly while Scanning

Question

Good Morning,
I am an IT company for a local Accounting firm and they use Adobe to scan small and large documents for archival and sorting reasons. We recently upgraded their machines to Windows 7 x64 and they are having issues with adobe crashing randomly independent if the documents are large or small it just happens randomly.
The end user gets a message that Adobe has stopped working and needs to close, Windows 7 proceeds to check for a solution but does not find one and if we re-launch adobe and try to scan again it will continue to crash until we reboot the machine and then it will continue to scan again until the program crashes again.
Here is what I am getting from the event viewer in Windows.
Faulting application name: Acrobat.exe, version: 10.1.9.22, time stamp: 0x52b1d7e3
Faulting module name: Axbar32n.dll, version: 15.22.10.10, time stamp: 0x3e31c65d
Exception code: 0xc0000005
Fault offset: 0x00009ab6
Faulting process id: 0x28c
Faulting application start time: 0x01cf5e43f58c9fc4
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\system32\Axbar32n.dll
Report Id: cdf0ef5b-ca3b-11e3-8a08-c81f6616277d
It is the same error over and over again on random days as it always does not happen as mentioned before.
I have disabled DEP in Windows 7 as a possible resolution but wanted to reach out to see if there was something more permanent.

Answer 1

Acrobat doesn’t scan. It uses the scanner driver from the scanner. If possible you will be better off using that scanner software directly removing the middle man. I have found that almost always works better.