Adobe XI Acrobat won't save documents after scanning

Question

Quite frustrated with this issue.  I just purchased 23 new workstations and bought Adobe for them.  3 have Pro that I downloaded straight from Adobe's website, 20 have Standard that came through Dell Digital Delivery.  Every single workstation has this same problem where we can use our desktop scanners to scan in documents, but then we can't save them using the "Save" or "Save As" button.  This happens about 90% of the time, and then it works properly the other 10% of the time. 
I've updated the drivers and the firmware on my scanners and each of these workstations is brand new, ordered from Dell, Optiplex 9010s and 7010s with 8 GB ram, i5 or i7 processors, Windows 7 64 bit, brand new Acrobat version 11.
We've been using Adobe Acrobat for a long time.  Version 7, 8 and 9 on our XP computers and have never had this problem elsewhere.  Out of curiosity I removed XI and installed 9 on to one of the workstations and it worked perfectly.  I removed 9 and reinstalled 11 and the same problem is present.
I spent more than 6 hours in chat support between 5 different techs this last Friday and they're telling me they don't know what the problem is and that it has to be referred to a developer.
Anyone else having this issue?  Any solutions?  Any feedback is greatly appreciated.

Answer 1

I've worked with several more different techs and had my 3rd party IT company work with Adobe as well.  At several different points in time, the techs were totally not comprehending what the problem was, even though it was spelled out in plain English for them.  We're on Win 7 and two different techs were working with me as if I was on Win XP.  There is a terrible lack of communication with Adobe, even when I've sent in detailed information in writing to them.  They've failed to escalate to higher tier techs and keep having techs work with me that are reading from an online manual rather than being knowledgeable in the inner workings of Acrobat.  Very frustrating.  3 techs in a row attempted to appy the same fix, that didn't work, after reading the notes from the previous tech who attempted the same fix.  It was a total run around and the worst tech assistance I've ever received.
At this point I've reloaded the Adobe software multiple times, installed updates and also used scanners with recent firmware and old firmware and it's still a problem.  After playing with it for weeks on end, I found that using "custom scan" and having it set up for "native mode" works successfully 100% of the time.  Any time I try any other scan options, I have the same problem again.  I've issued the Custom Scan directive to my staff and we are completely trouble free using this method.
I finally got an answer, 6 weeks later, from Adobe after one of their people corresponded with Kodak on this issue.  They tell me that according to Kodak, we'll have to use Custom Scan in order to run trouble free...which of course we already found out.
So, try the Custom Scan and in Native mode.  It's not inconvenient and works fine.  Good luck to everyone.
PS...also, I found this issue to happen with both Adobe Acrobat X and XI on Windows 7 machines.  Adobe 8 and 9 work trouble free on the Win 7 machines.