Adobe XI activation

Can not activate my Adobe XI standard. Comes up with "serial number valid but qualifying product can not be found on this computer" Adobe XI is not in the dropdown selection

Hi tgrbas,
(discussion moved to the Acrobat Installation & Update Issues forum.]
Please see Serial number is valid but can't find qualifying product, and the drop down list does not include my.
Do you have a previous version of Acrobat? Or did you just purchase for the first time?
Best,
Sara

Similar Messages

  • Adobe Acrobat Activation Problem

    One of our users is having a problem with Adobe Acrobat Standard 8 OEM. It was working fine until a recent update. Now it opens for about ten seconds and then closes. If I open Distiller, it says that Acrobat needs to be activated which it already has been. I've uninstalled and reinstalled, but the same problem remains. I've also uninstalled with Microsoft Windows Installer and then reinstalled. An Adobe tech has worked on this for about an hour to no avail. There's got to be some way to activate this copy and use. Appreciate your assistance.

    Many people sem to have this problem and for most, rebooting does not solve it.
    I have this problem, too. I'm on Acrobat 8 and Windows XP.
    Usually this works for me:
    - deleting the acrotray process (ctrl alt dl, select processes, sort alphabetically, delete acrotray)
    - deleting the Flexnet file (_00080000_tsf.data in FLEXNET folder - probably at C:\Documents and Settings\All Users\Application Data\FLEXnet).
    Sometimes it doesn't.
    When it doesn't, I go into MS-Word, open a random doc and click on the PDF icon on the toolbar (this bypasses the PDF-writing method which uses your printer setup/drivers). Somehow, this works fine and the PDF is created.
    I then go to the original doc I wanted to create, in any app, and use the printer (ie 'control p') driver to write the PDF - the method that had originally failed. The PDF then writes no problem. This always fixes it.
    If this doesn't work, there are multiple (and some very complex) fixes suggested by Adobe in the Help section online - search for 'Adobe 8 activation error'. Hopefully the above may help.
    Hope this helps - but users seem to all have different configurations and different fixes. 

  • "The Adobe DRM Activator is not responding"

    I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

    I am experiencing the same issue as Jennifer. Any suggestions, I've tried downloading and reinstalling with no help. Please provide some feedback.
    Thanks.
    M.
    "The Adobe DRM Activator is not responding"
    Jennifer Koehlinger - 05:24pm Aug 30, 2007 Pacific
    I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

  • Adobe DRM Activator error (server code 24)

    I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
    I reinstalled the old version of Adobe Reader 7.0. All of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:
    Your Adobe software cannot be activated.
    A bad session ID was used in the header.
    Eden Info: (0x18) A bad session ID was used in the header.
    Soap Info: Client: A A bad session ID was used in the header.
    Adobe DRM Activator error (server code 24).
    Fault location: 12
    Contact customer support.
    The knowledge base states that Adobe is aware of this issue and I have to contact support.
    I uninstalled and reinstalled the program a couple of times but I had the same error message.
    I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).
    When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!
    I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
    for school.
    Please HELP!
    Operating System: Windows XP Home
    Browser: Microsoft IE

    well I'm guessing this isn't a question about Adobe Digital Editions 1.5.. I'm guessing your using some older version of Acrobat Reader, yes?
    Please post your ebook reader version, and also do you happen to have a Palm device?
    Regards,
    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player/Digital Editions
    Adobe

  • Error Message  "HTTP error on Adobe DRM Activator request."

    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code:  31 - HTTP Code:  500
    Fault location:  20
    I had to reinstall Adobe Digital Editions after a hardware failure.  Now I get this message.  I can't read any of my purchased PDF books.  I hate Digital Editions.  Hateithateithateit.  Can't escape it however.  Too bad there isn't a better alternative product out there.
    Does anybody know what in the world this error message means and how it can be fixed?
    Garce

    Hello,
    There is a similar discussion in
    http://forums.adobe.com/thread/314591?start=50&tstart=0
    Also it's worth checking your firewall isn't blocking visits to the activation server at http://adeactivate.adobe.com.  If you can see a 'Welcome to Digital Editions' message then your firewall allows access.
    There may also be more information in your firewall logs.
    Good luck!

  • Reset Adobe ID activation count - who can i contact apart from live chat

    I need to reset my Adobe ID activation count. I have new hardware and when I try to activate ADE it says Too Many Activations.  The forums tell me to contact Live Chat but that is useless.  The last two operators have basically said that they have no expertise in this area and kicked me off.  Extremely frustrated right now.  Can anyone tell me who I should contact?

    Keep trying Chat.  There is a noticable lack of uniform training in the
    Chat operators.  They can reset the activation counter.  Also, you could
    open a case via the web, and if that's the way the Chat operators want you
    to do it, then they should be able to tell you how to open a case.
    ===============

  • Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15

    dear all,
    a few years ago I installed and configured Adobe Digital Editions. I bought some ebooks as well. Meanwhile I have switched my computer. And today I discovered my ebooks. I clicked on them and the system tells me that I have to install ADE and to activate the computer. So I successfully downloaded ADE installed it and activeated it.
    ADE immediately shows me all the books I bought years ago. Then I clicked on the books I wanted to read. A window popped up which told me that the book is no more available - due to a changed path. I found no possibility to change an existing ADE configuration.
    I opened ADE and added a book I bought by opening the option to add a file and openend the ebook on its new location. The ebook was loaded, authorized and I could read it. Clever - I thought. Thats the way to clean up my library. First lets delete all the ebooks in the library with the broken location. Afterwards lets add it via the option to add ebooks. Thats what I did. I deleted all the ebooks first. Afterwards I wanted to add all the books like I already did it with the first one. But - I no more could do that!
    This is what I get:
    Your Adobe software could not be activated. HTTP error on Adobe DRM  Activator request. Adobe DRM Activator error (client code 31); HTTP code  404. Fault location: 15
    Does this mean that ADE server does no more authorize my bought ebooks after I had deleted the broken-link-ones from my library?
    I hope not ! - This would be awfull - all my books would be gone !!
    I hope someone could follow my problem description and hope that there is a simple solution for that.
    Thanks,
    D.

    THIS FORUM SUCKS
    NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
    C___Primer_Plus.pdf:
    Adobe DRM Error
    System:  9
    State:  4
    Class:  20
    Code:  31
    Message:
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code:  31 - HTTP Code:  500
    Fault location:  20
    --- end ---
    ADOBE HIGHWAY ROBBERY.

  • Adobe DRM Activator error Client Code:  31 - HTTP Code:  500

    a few years ago I bought a "C++ Primer" programming book from Amazon. The book is no longer downloadable from Amazon... the DRM version has gone to some other DRM format. THIS IS MY FIRST AND LAST DIGITAL DRM BOOK.
    I have not been able to read it although I shelled out a whoppy $45.00 USD. Adobe Digital Edition is stupid and find it awkward to use. I found one copy of the book on my old laptop that appears to be not corrupt. I'm now trying to read it from my desktop (its a 23 inch screen. Adobe suppport SUCKS, I've been at trying to open this DRM book for several Years now. The last time ADE kept kicking back "No internet connection" when I clearly have a one.
    Now I'm getting this error pasted from ADE after adding the book to my library (<---stupid term for this but it is what it is). I JUST WANT TO OPEN THE BOOK I PAID FOR. I'm suppose to be able to open this book on SIX different PCs...WTF
    C___Primer_Plus.pdf:
    Adobe DRM Error
    System:  9
    State:  4
    Class:  20
    Code:  31
    Message:
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code:  31 - HTTP Code:  500
    Fault location:  20
    --- end ---

    THIS FORUM SUCKS
    NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
    C___Primer_Plus.pdf:
    Adobe DRM Error
    System:  9
    State:  4
    Class:  20
    Code:  31
    Message:
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code:  31 - HTTP Code:  500
    Fault location:  20
    --- end ---
    ADOBE HIGHWAY ROBBERY.

  • Problem of Adobe ID activation after reinstallation of the device

    I had my Adobe ID activated into my ebooks readers (Aldiko, Bluefire readerà on my device (Samsung Galaxy Tab 3 / Android 4.2..2). After a problem, I had to reset entirely my device and to reinstall the ebooks readers softwares. Now, everytime I want to authorize my favorite ebook-reader with Adboe ID, I get the message "Limit the number of authorized devices is reached". Could you please help me ?

    Hi Ferdinand,
    You can change the Adobe ID and this will not make any difference on your existing Machine.
    Regards,
    Abhijit

  • CS2 Premium reinstalling Adobe Photoshop activation problems

    To: Adobe.com
    From: Paul Sacca
    [email protected]
    Subject: CS2 Premium
    To Whomever it Concerns,
    After recently upgrading my computer's CPU, Memory and Graphics it became necessary to singularly reinstall my Adobe Photoshop (inc. Illustrator & Bridge) since I don't use the other members of the CS2 Premium Suite I made this a custom installation. Everything is working correctly with the exception of my Adobe Activation Warning System.
    As you know Adobe no longer supports the CS2 Product you sold me which is your decision regardless of my belief of how good customer service should work. Your Web Site Trouble Shooting Guide states:
    Adobe strongly advises against running unsupported and outdated software. The serial numbers provided as a part of the download may only be used by customers who legitimately purchased CS2 or Acrobat 7 and need to maintain their current use of these products.
    I did legitimately purchase this product and once again I disagree with Adobe and wish to continue using my CS2 Photoshop, Illustrator & Bridge.
    Am I to ignore your Warning System continually as I use my product? Is there another way to peacefully resolve this conflict? or Are you going to make this ugly and insist I buy yet another updated Adobe Product that you will still continue to support (for the time being)? My wish is simply to continue using my Photoshop without threats or problems from Adobe...can you help?
    Paul Sacca

    You can keep using CS2 without further cost. It just requires a few steps to remove the activation version and replace it with the non-activation version.
    Uninstall your CS2.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Download the non-activation version of CS2 from the above link. It's valid for CS and CS2 owners.
    Install then enter the new non-activation serial number provided at that link. Your existing CS2 serial number will no longer work.

  • Error during the adobe form activation

    hi all,
    when am i activate the adobe form layout (Zlayout) , the following error message occured:
    Error during activation
    Message no. EU837
    but iam not found any syntax error in layout development.
    please help in this it very urgent....
    Thanks,
    Ramana

    Hello Sir,
    You need to apply the note 1047930, After this the problem should be resolved.
    Thanks and Regards,
    Deepak...

  • Adobe cs3 activation fails

    due to hard drive crashes i had to restore my imac for several times the last 4 months each time i had to reinstall photoshop cs3 und indesign cs4 as the restored versions did't work.
    this time i could not activate ps cs3 anymore (code 159:18) - it asks for activation via phone - a service which is no longer provided.
    i just chatted with your help desk and provided them with my ps cs3 and cs2 serial numbers and was told it is a technical issue with no longer support for this software (case number: 0213937091)
    funny ...: i can activate (and deactivate) the product on my husbands mac - but not on my imac anymore ...
    i am really looking forward for help.
    thank you in advance. martina

    Hi Martina,
    + Check first if you run a compatible OS.
    + CS3 does only run on XP or os X 10.4 see sys req: Adobe - Adobe Creative Suite 3 Master Collection : System requirements
    + If you run any higher version activation might be an issue due to changes in the OS.
    If you run CS2 please use the replacement software: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    In case of a newer OS, please consider a upgrade for the best experience, CS3+ customer are alienable to a discount: Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Good luck!

  • Adobe interactive active form not rendering

    Hi All,
    I am trying to create a Adobe Interactive form application.
    I have created the form and have integrated into a ABAP WebDynpro as well . How ever when i try to test the application it crashes without rendering with the following message.
    Error when processing your request
    What has happened?
    The URL http://bp1xeuaa168.bp1.ad.bp.com:8000/sap/bc/webdynpro/sap/zwd_gpd_access_request/ was not called due to an error.
    Note
    The following error text was processed in the system WFH : WebDynpro Exception: ADS: Request start time: Fri Jun 13 18:43:08 BST 2008(200,101).
    The error occurred on the application server bp1xeuaa168_WFH_00 and in the work process 0 .
    The termination type was: RABAX_STATE
    The ABAP call stack was:
    Method: RAISE of program CX_WD_GENERAL=================CP
    Method: CREATE_PDF of program CL_WD_ADOBE_SERVICES==========CP
    Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/LADOBE==================CP
    Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/LADOBE==================CP
    Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L8STANDARD==============CP
    Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L8STANDARD==============CP
    Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L7STANDARD==============CP
    Method: CONV_VIEW_INTO_VE_ADAPTER_TREE of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
    Method: SET_CONTENT_BY_WINDOW of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
    Method: RENDER_WINDOWS of program CL_WDR_CLIENT_SSR=============CP
    What can I do?
    If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system WFH in transaction ST22.
    If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server bp1xeuaa168_WFH_00 in transaction SM21.
    If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server bp1xeuaa168_WFH_00 . In some situations, you may also need to analyze the trace files of other work processes.
    If you do not yet have a user ID, contact your system administrator.
    I have tested the connection from sap to RFC Destination ADS.  It seems to be working fine. I have also executed the program FP_PDF_TEST_00  to check the connectivity.
    It provides me with the following information : Version Information: 710.20061024154505.342190
    Can someone please have a look into the issue and suggest wht is that i am not doing or is going wrong.
    Cheers,
    Avi

    Dear Ralf,
    Thanks for your prompt replies. I appreciate it.
    I've copied the following code mentioned in the note and pasted it in my wddomodifyview method.
    But after activating and executing the application, the application time outs and gives ADS time out error.
    I've checked and am sure that it is the below code that makes it time out.
    I would also like to draw your attention to the fact that when i then run prog. FP_TEST_00, it also hangs.
    Please help.
    500 Connection timed out
    Error: -5
    Version: 7000
    Component: ICM
    Date/Time: Tue Mar 22 09:52:18 2011 
    Module: icxxthr_mt.c
    Line: 2707
    Server: AIERD_AED_00
    Error Tag: {-}
    Detail: Connection to partner timed out after 180s
    Code is:
    data: LR_INTERACTIVE_FORM  type ref to CL_WD_INTERACTIVE_FORM,
          LR_METHOD_HANDLER    type ref to IF_WD_IACTIVE_FORM_METHOD_HNDL.
          check first_time = abap_true.
          LR_INTERACTIVE_FORM ?= VIEW->GET_ELEMENT( 'IFORM').
          LR_METHOD_HANDLER ?= LR_INTERACTIVE_FORM->_METHOD_HANDLER.
          LR_METHOD_HANDLER->SET_LEGACY_EDITING_ENABLED( abap_true ).
    Edited by: User on Mar 22, 2011 5:44 AM

  • Adobe Reader Activation requires administrative rights - who?

    I have had Adobe Reader installed for several years withour any problems like this. Now when I open a pdf file on Internet to read, it times out with a message (Adobe Activation - requires administrative rights to this computer) and than shuts down. The message say: "log in as adminstrator and try again or contact your system administrator". Well, I am a single laptop user and also the system administrator, I suppose, and I have not my computer set up to log in as an administator. How do I change Adobe Reader so it allows me to use Adobe?

    What is your OS?
    What is your Adobe Reader version?
    Do you have any other Adobe products installed, e.g. Acrobat?
    Can you open the standalone Adobe Reader by itself?

  • Adobe Acrobat Activation Issue

    Scenario:
    PC 1 and PC 2 have been image from PC A and PC B. A and B both contained Adobe Acrobat 8 Pro under specific license numbers. Thus, I uninstalled Adobe from 1 and 2. On 1, when uninstalling Adobe, I was prompted to deactivate the software. However, this requires internet connectivity of which I don't have due to facility constraints. Thus, I skipped this step and continued unstalling. The process completed then I reinstalled the software. I was prompted to accept the User Agreement, however, the program started directly without asking me to activate the software. On 2, I uninstalled the software, but I was never prompted for deactivation. When I reinstalled, the software installed perfectly. I started it up, accepted the User Agreement, and it prompted me for activation. Why does one not prompt me for activation and the other one doesn't. How can I fix this? Can I fully remove Adobe so that this deactivation process doesn't hinder me from activating my software under the current license?

    Did you do a Custom installation of CS3 (not attempting to install Acrobat over Acrobat 3D?)? If not then it might have made a mess the Acrobat activation component. I think you're probably on the correct path in doing the uninstall. You may want to use the cleanup script. Then reinstall Acrobat 3D and do a custom installation of CS3.
    Sabian

  • Re: Adobe Photoshop Activation Serial #

    Been trying for an hour to activate my Adobe Photoshop.  Went to www.adobe.com/go/getserial. and can't get my serial number no matter what prompts I utilize.  I purchased at Best Buy and they said I would have to go online to activate.  What gives here.  Didn't have this problem when I activated Adobe Premier Elements 10.  Help?

    Please review Serial number retrieval process FAQ | Point of Sale Activation Products - http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html.  If you continue to have difficulties I would recommend contacting our support team.

Maybe you are looking for