Adobe XI doesn't work!

I am running Windows 8. I have Adobe XI and I still get "insufficient data for an image." Can anybody help?! Thanks.

The PDFs were working fine until we upgraded to Windows 8.1, which is why I think it's a software issue of some sort. Other users who are still on Windows 7 can work with those exact files just fine. We don't use Reader, we use Pro and have the latest update installed. We use Pro so that we can make comments to the files, OCR and search for text, etc...
I believe most of the files have been downloaded; I am not sure how they were created. We can't pin down anything consistent about it. Sometimes it happens when the file has been open for an extended amount of time, sometimes not. Sometimes it is a file that has been OCR'd, but sometimes not.

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