Adobe XI keeps loosing serial number on Citrix servers

Hi All,
we have a customer who has bought Adobe Acrobat XI. They have 4 Citrix servers and on all of them is the software installed. There is one serialnumber and that was bought for 11 users. The issue we face is that from time to time, on a random server, the software isn't registered anymore and we need to re-enter the serial number. This happens 2/3 times a week and you can't predict on which server it will happen. I have already tryed to clear the serialnumber cache directory on the server, but it does not solve anything. Does anyone know what we could do to solve this issue?
Thanks,
Michael

Hi Stacy,
i don't really know where they were purchased, I believe directly from Adobe, but they are attached to an account on the LWS. I have the End user ID of the customer and the serial number and even the order number. Just tell me what you need.
Thanks in advance,
Michael

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Adobe XI keeps loosing serial number on Citrix servers

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