Adobe XI won't open pdf in windows 7; needs file conversion to encode text. need help!

adobe XI won't open pdf files in windows 7; error msg says it needs file conversion to encode the text. choosing any of the options available still does not open it. please note that the pdf's are attempting to open in WORD. if it needs to open elsewhere, then how to i make adobe open elsewhere every time? thanks!

thank you mike.  i tried to follow your shared link to unisntall and re-install the software.
now i can open pdf without any error msg.
however.. the file context cannot be showned... which is in white screen only.. i tried to close and re-open the file, but still can't view the context correctly. could you please help? thanks.

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