AdobeExportPDF on line purchase form will not accept my VAT number

AdobeExportPDF on line purchase form will not accept my VAT number.  I have checked my VAT numeber again to Tax Authority registration form and it is correct.  Format is IExxxxxxxRH where x is a number.  Any assistance would be appreciated.

Go here and scroll down to Still need help? Sign in for support:
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
work your way through the links there and  just keep going, even when it looks like a page you've already been on, and you will be able to start a chat session and get it straightened out.

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