AdobePDF Pack - why can I not convert to jpg

I have adobe - can create pdfs to my hearts content. I got a pdf and need to convert it to Word and jpgs. So I bought the monthly adobe pdf. But it's like basic adobe as far as I can tell on line. Why is it not talking to my program on my machine telling it that it has the OK to convert?

Hi michele2,
I checked your account; it looks as though your order is still pending processing. As soon as it finishes processing, you should be set. In the meantime, please log out of PDF Pack, clear your browser cache, and log back in.
Best,
Sara

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Zach Moses
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I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI

I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI
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Hi helmutb86458194,
Did you have an update for us? Your response came through blank...
Best,
Sara

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Hi EdAAK,
I've checked your account, and see no issues with your subscription. So, if you're using a web browser, please log out, clear the browser cache, and then log back in to https://cloud.acrobat.com. And, if you're using Reader, make sure that you're logged in—you should see your name listed in the upper-right corner. If not, click the Sign In link and then sign in with your user name and password.
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Sara

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Hi EdAAK,
I've checked your account, and see no issues with your subscription. So, if you're using a web browser, please log out, clear the browser cache, and then log back in to https://cloud.acrobat.com. And, if you're using Reader, make sure that you're logged in—you should see your name listed in the upper-right corner. If not, click the Sign In link and then sign in with your user name and password.
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AdobePDF Pack - why can I not convert to jpg

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