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Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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HT201412 i dont no whats going on it cut on but the battery dont last not five minute and it cut off and u have to gharge it to cut back on and it keep on happening over and over .

please fix my itouchipod sen i got it icant use it.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I just bought Apple Tv. Everything is hooked up and home sharing is turned on (imac, ipad, apple tv). When i play my itunes through my tv the song will play for apprx. 45 to 60 seconds and then cuts off and goes back to the main menu.

I just purchased Apple Tv 2. Hooked it up and everything is set on Home Sharing. When i attempt to play itunes through my tv the song will only play for approx. 45-60 seconds and then the Main Menu comes on and the song quits. Same goes for when I put my photos on.

I just purchased Apple Tv 2. Hooked it up and everything is set on Home Sharing. When i attempt to play itunes through my tv the song will only play for approx. 45-60 seconds and then the Main Menu comes on and the song quits. Same goes for when I put my photos on.

How do I fix a recent cd purchased that has an incomplete track? Song starts and then cuts off and skips to next track. Anyone know what I should do to rectify?

How do I fix a recent purchase from I Tunes? Track 4 stops after ineminute of play then skips to track 5. Not sure how to rectify. Do I need to delete and re download? Don't wat to get charged 2x for same CD. Anyone know what I need to do?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Menu page image and text cut off on burned DVD

I burned a DVD using the travel theme. The project looks fine on my Intel iMac, but when I put the disc into my home DVD player, the menu page, which is not in letterbox format like the rest of the project, has the outer edges cut off and the text and images don't fit the television screen. The rest of the disc looks fine. Any suggestions as to why this happened?
Thanks!

Hi DrumRunner:
iDVD: How to Determine TV Safe Area
http://docs.info.apple.com/article.html?artnum=50151
iDVD: Creating widescreen DVDs for standard size televisions
http://docs.info.apple.com/article.html?artnum=303030
Then there is:
Old Toad's recipe for:
Masking Movies to the TV Safe Area for iDVD
The mask should be 640 x 480 pixels and the movie 514 x 386 (I arrived at this figure by making a snapshot of the TV save area of an iDVD project with Snapz). You can set this size after you’ve joined it with the mask movie with Quicktime Player Pro.
Import the black mask jpg file into iMovie and and export it as a .mov file at the same length as your movie (there may be a way to not have to create a specific length mask for each movie but I haven't found it. If the times do not match the movie file will be synced to the length of the mask movie).
Open the mask movie in QT Player Pro and then open your regular movie and make it the front window of the two. Now you'll need to run a QT Player AppleScript titled "Merge Movie 1 into Movie 2". You can get it from this Apple site: Quicktime Player Scripts.
Then run the script. You can then run the merged movie to check it out. Your movie will be located in the upper lefthand corner of the window when played.
When you open the Movie Properties window from the Window menu for the combined file you’ll see the following:
Video Track 1: the black mask
Video Track 2 : your movie file
Tween track: Have no idea what this is.
Sound track: self explanaotry
Black mask.
To set the size of your movie to the correct size select it in the Properties window and click on Visual Settings pane. Then enter 514 in the first field and hit enter. With the Preserve Aspect Ration box checked the other size will automatically be set.
To center the video track in the center of the mask select the Video Track 2 item and plug in a offset of about: 60 & 40. You'll probably have to play with that to fine tune the centering. Doing the math and subtracting the movie dimensions from the mask dimensions and dividing by two just didn't get it perfectly centered. I'm sure I'm missing something here.
Now save as a new self contained movie after checking the High Quality box at the bottom right.
You can not import it into iDVD for preview and burning. One drawback is that you can't invoke the TV save area for a movie in iDVD to check it out. But you can mark it on the monitor screen while viewing a menu or slideshow and then play the movie to see how close you came.
Since I made this workflow I've found that iDVD NTSC likes 720 x 540 pixels for standard video in NTSC format so you might want to make the black mask that size and adjust the video accordingly. As I said it takes some fiddling.
Does that help?
Sue

My iphone I fell to the ground yesterday, from a height of approximately 1 meter. after this I trailed off, now only turns on when I plug the usb but the apple appears and just turn off and turn back, there is nothing more that I recommend doing?

my iphone I fell to the ground yesterday, from a height of approximately 1 meter. after this I trailed off, now only turns on when I plug the usb but the apple appears and just turn off and turn back, there is nothing more that I recommend doing?

With that behavior you need to take the iPhone to an Apple store genius bar for an out-of-warranty replacement. In the US that is $269 for the iPhone 5.

Text in fillable text form gets cut off and appears only in the lower half of the text form?

I'm trying to create a text-fillable PDF form. However, when I add a text form, the text I test in it gets cut off and appears only in the lower half of the text form by default (see 2nd photo below). How do I correct this and make the text take up ALL the space in the form like the 1st photo?

Have you set the text field properties options to multiline? Is so, please attach a screen shot of that dialog box so we can see how it is set.

I've bought and downloaded music from itunes, but the ends of almost all my songs are cut off and will not play, how can I fix this?

I've bought and downloaded music from itunes, but the ends of almost all my songs are cut off and will not play, how can I fix this? Most of the music cuts off abouthalf way through the song, then it skips to the next one. Itunes also says I have not purchased the album though it is listed under my purchased albums. It's incrediabley frustrating, please help.

go to the itunes store. select more in the bottom right select purchased. then press the cloud icon to DL striaght to the phone. Id use wifi. you can also DL into computer then synv over to phone.

What can't we resize our pictures to fit as our wallpapers on the ios 7 system? nice photos are being zoomed in and cut off and theres no way to fix it, this need to be changes asap! back to the way it was on ios 6

what can't we resize our pictures to fit as our wallpapers on the ios 7 system? nice photos are being zoomed in and cut off and theres no way to fix it, this need to be changes asap! back to the way it was on ios 6.... FIX FIX FIX!!!!!!!!

Hello keraalovee,
Setting Reduce Motion in your Accessibility settings (Settings -> Accessibility -> Reduce Motion) can help alleviate this behavior.
iOS 7: How to reduce screen motion
http://support.apple.com/kb/HT5595
Cheers,
Allen

I have 5s and it shuts off and shows the apple sign and the goes back to normal?

I have 5s and it shuts off and shows the apple sign and the goes back to normal/Help please

Hello mpd412,
Thank you for the details of the issue you are experiencing with your iPhone 5s. I would be concerned too if my iPhone was unexpectedly powering off. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

Iphone wont turn on. i plug it into charger and it stays at 87% and then i take it out of the charger and it shuts off. and then i try to turn it on and wont turn back on until i plug it back into the charger. HELP ME PLEASE!!

iphone wont turn on. i plug it into charger and it stays at 87% and then i take it out of the charger and it shuts off. and then i try to turn it on and wont turn back on until i plug it back into the charger. HELP ME PLEASE!! how do i fix this?!

Hello StephanieeLovezYou,
Thank you for the details of the issue you are experiencing with your iPhone. I would be concerned too if my iPhone was only turning on when connected to power. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

My iphone came up with that timing circle and just turned off and did not come back on ? even when i charge it now it still wont turn on ,do you know the problem?

my iphone came up with that timing circle and just turned off and did not come back on ? even when i charge it now it still wont turn on ,do you know the problem?

If the battery was empty (and it may then take 10 to 15 minutes of charging before it will respond), then have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Just upgraded to latest iOS and my iPad does not come back up. It displays a line to an iTunes logo and then goes off and after some minutes comes back on. I cannot reset it or anything else.

Just upgraded to latest iOS and my iPad does not come back up - the following appeared as the first thing after turning back on. It displays a line from the power/USB connector to an iTunes logo and then goes off and after some minutes comes back on. I cannot reset it or anything else. It is completely non-functional.

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

My ipod touch wont turn back on. i turned it off because it was being slow and laggy and when i try to turn it back on the apple icon flashes the the screen goes blank again. i tried resetting it and turning it off and on multiple times but nothing works

my ipod touch was being laggy and slow so i turned it off and now it wont turn back on. i have tried charging it resetting it and turning it off and on all multiple times but nothing seems to work. the apple icon shows but after a few seconds the screen goes dark again. there are no sounds or flashes just the apple icon then nothing. help please?

Try here:
iOS: Not responding or does not turn on

When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?

When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?

Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

Ads/images are appearing in wrong iframes, and appear cut-off and distorted)

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