ADSL connection very slow last few days

Question

I have also been having the same issue, and have never had slow internet speeds before these last few days.
I've tried resetting the hub a few times but that has made no difference.
I have also tried the BT speed test website but get an error after a minute or so stating that the test could be run, but it does not give a reason. I have in the past used this service without issue.
Any thoughts welcome.
My ADSL setup is as follows:
Connection information
Line state
Connected
Connection time
0 days, 0:06:55
Downstream
5,152 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 21.0 dB
Line attenuation (Down/Up)
34.0 dB / 19.5 dB
Output power (Down/Up)
19.5 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

Answer 1

Hi  ecm200,
The first thing I've noticed from your router stats is the connection time??
Did you just reset the router before you posted them, has the connection been dropping or do you turn the router off when your not using the Internet?
The last 2 points above will cause the speed to drop as the BT Server will see the dropping connection and reduce the speed to maintain a more stable connection.
The second thing I noticed was the Noise margin (15.8dB). This is slightly higher than normal (the best SNR Margin would be 6dB). This may be caused by the location of the router in your house. If you have the router connected to an extension socket, you should move the hub to the Master/Test socket and see what the speed is here.
Have a look at the following link for more info on this:
http://bt.custhelp.com/app/answers/detail/a_id/13892/c/346
Obviously, you will need to be able to check the stats from the hub and moving a desktop PC may be troublesome so if you can either can connect wirelessly, or on a laptop with an Ethernet cable, you will be able to see the stats again.
If the speed is still poor, or the Noise Margin still as high as you have posted, you need to raise the fault with BT.
This is the link to email BT Tech Support and you have more chance of speaking to someone in the UK:
http://bt.custhelp.com/app/contact_email/c/346,401,774
Cheers
     Conz81
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Cheers
Conz81