Adsl keeps dropping

i have a belkin f5d8633-4 router which has been working fine for months.Today it kept dropping the adsl connection, and it took forever to resync.I had noticed on my router stats that the noise margin was down to 5 db.since it has resynced it is now at 11 db.is this significant? sadly my ip profile has now dropped to 135 kbps from 2500kbps. not sure what the problem is/was. The adsl has been stable for a while now, will the connection ip profile sort itself out?

sorry but if you read some of the horror posts it is not up to the engineer. He often says there will not be a charge but when he sumbits his report of your visit BT wholesale decide to charge BT retail who in turn pass the charge on to you. You then if you disagree have to fight to get your charge dropped or obtain a refund
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Similar Messages

Broadband adsl keeps dropping (Hub3)

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:46:34
Downstream:
13.74 Mbps
Upstream:
1.101 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.4 dB / 6.2 dB
Line attenuation (Down/Up):
27.8 dB / 14.8 dB
Output power (Down/Up):
20.5 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
319 / 7
Error Seconds (Local/Remote):
103 / 0
Above are the stats. I have a BT Home Hub 3, the connection keeps dropping. I have just done a silence sound test but could not hear any noise (i did not get disconnected then though). I have had BT doing line tests (home visits too) and the broad band people tell me there is a problem with the line. The line people say its all good.
Any help or advise would be appreciated. Also who do I call to change latency and/or noise parameters? the usual call centre or is there another phone?
Many thanks
Filip
Solved!
Go to Solution.

that is the test socket and is your direct connection to the exchnage and eliminates any internal wiring problems
check this post and see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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New Broadband Hub3 (ADSL) keeps dropping out

I have bought the new Hub3 and my B/B keeps resetting, about 4 or 5 times a day.
I have gone online to check and BT says my phone line is not showing any faults. I am getting very frustrated and considering cancelling this service and going to someone else.
I could really do with a little more help than the usual 'switch it off, remove it all, re-connect it' prattle.
I have done an ADSL check and have the following results
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:11:13
Downstream:
21.44 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.0 dB / 14.0 dB
Line attenuation (Down/Up):
15.2 dB / 7.4 dB
Output power (Down/Up):
16.5 dBm / 10.7 dBm
FEC Events (Down/Up):
408 / 0
CRC Events (Down/Up):
0 / 0

welcome to the forum
is it the internet connection you keep losing - broadband light flashes orange? or is it something to do with wireless connection
from your stats you look to have a very good connection with 21.44mb and a noise margin of 3 which I would expect to be a lot higher with all the resets you describe.
try quiet line test to see if any noise dial 17070 option 2 should be quiet and best done with a corded phone if possible. if cordless you may hear a dull hum which is normal
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ADSL Broadband keeps dropping out when trying to u...

Hi, hope someone can offer some advice please.
Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
Thanks in advance.

you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet connection keeps dropping at night

I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
BT speedtester
Download speed achieved during the test was - 8442 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
IP Profile for your line is - 9181 Kbps

Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
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Help please connection keeps dropping!

Hi, so over the past weeks, days etc ive lost count! My connection keeps dropping. Was using the bt home hub 2.0 was getting all sorts of errors. After getting fed up my dad brings home a homehub 3.0 type b which got given to him brand new by a friend. So installed software etc using adsl by the way not infinity, over the past week the errors from the homehub 2.0 have gone but not this is popping up: 22:43:21,16 Jun. WAN Auto-sensing detected port DSL
22:43:21,16 Jun. WAN Auto-sensing last connection port: DSL
22:43:18,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
22:43:18,16 Jun. PPP IPCP Receive Configuration ACK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Receive Configuration NAK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Send Configuration ACK
22:43:18,16 Jun. PPP IPCP Receive Configuration Request
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP CHAP receive success: authentication ok
22:43:18,16 Jun. PPP CHAP Receive Challenge
22:43:18,16 Jun. PPP LCP Receive Configuration ACK
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:18,16 Jun. PPP LCP Receive Configuration Reject
22:43:18,16 Jun. PPP LCP Send Configuration ACK
22:43:18,16 Jun. PPP LCP Receive Configuration Request
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:16,16 Jun. QoS Rate cap set to 1.1Mbs
22:43:15,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
22:43:15,16 Jun. DSL Link Up: Down Rate=18211Kbps, Up Rate=1071Kbps; SNR Margin Down=6.1dB, Up=6.4dB;
22:43:06,16 Jun. Client associated: IP 192.168.1.71, MAC 50:B7:C3:FD:26:29, host touchedbythehandofgod, Link Rate 72.2 Mbps
22:43:00,16 Jun. HTTP User admin login from 192.168.1.64 successfully.
22:42:49,16 Jun. HTTP User admin from 192.168.1.64 login failure.
22:42:35,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
22:42:35,16 Jun. HTTP User Basic login from 192.168.1.64 successfully.
22:42:33,16 Jun. PPP LCP Send Termination Request
22:42:33,16 Jun. OpenWiFi tunnel down
22:42:31,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
22:42:31,16 Jun. DSL Link Down:the duration is 35 seconds [1 : LosDetector]. Can some one please help I'm not the account holder and my mum will not call bt as I'm sure as lots of people know the India call center are not the best, my mum is account holder by the way sorry about how this has come out I'm writing this off my iPhone as the connection has dropped a lot today. Any help is appreciated many thanks.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Low noise margin. Connection keeps dropping.

Hi all.
Can anyone help? I have low sound margin and my broadband keeps dropping.
Below are my stats from my router.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:54:47
Downstream
12,989 Kbps
Upstream
1,057 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.9 dB / 6.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
60
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
16894701 / 4294967259
CRC Errors (Down/Up)
1869 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
Hide Details

john46 wrote:
Hi try this link it may help
About ADSL noise margins
John, does my explanation of noise margin make sense to you?
Updated link
About ADSL noise margins
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband keeps dropping out

Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BB Keeps Dropping out

Hi
I'm hoping someone can help tell me why my broadband keeps dropping out. It is a problem that is hugely frustrating being that I am a homeworker, and each dropout causes my VPN to drop so it is affecting my ability to work properly! I have logged into the HomeHub 3 and captured some information (below) and also speed tested attaching the results. I have tried a diferent filter which makes no difference. I don't have a maser socket (there are 2 lines coming into the house and the BTOR engineer who installed the second just put a double face plate on for simplicity). Any help would be greatly appreciated.
15:43:54,22 Jan.
WAN Auto-sensing detected port DSL
  15:43:54,22 Jan.
WAN Auto-sensing last connection port: DSL
  15:43:52,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  15:43:44,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:43:43,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:43:42,22 Jan.
DSL Link Up: Down Rate=1600Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=14.0dB;
  15:43:34,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:43:32,22 Jan.
PPP LCP Send Termination Request
  15:43:31,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:43:31,22 Jan.
DSL Link Down:the duration is 924 seconds [1 : LosDetector]
  15:28:08,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:28:07,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:28:07,22 Jan.
DSL Link Up: Down Rate=1632Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=16.0dB;
  15:27:58,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:27:56,22 Jan.
PPP LCP Send Termination Request
  15:27:55,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:27:55,22 Jan.
DSL Link Down:the duration is 967 seconds [1 : LosDetector]
  15:11:50,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:11:49,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:11:48,22 Jan.
DSL Link Up: Down Rate=1664Kbps, Up Rate=448Kbps; SNR Margin Down=9.6dB, Up=15.0dB;
  15:11:40,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
PPP LCP Send Termination Request
  15:11:37,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
DSL Link Down:the duration is 4117 seconds [1 : LosDetector]
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Download speedachieved during the test was - 1.21 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.6 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps

Hi. Thanks for your reply. Is this what you are looking for? :
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0

Internet keeps dropping out!!!

Hi my internet keeps dropping out since about 6am this morning it probably has dropped out 15 times, was fine yesterday any ideas thanks ?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:05:32
Downstream
4,672 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 9.5 dB
Line attenuation (Down/Up)
48.0 dB / 26.0 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45444 / 2
CRC Errors (Down/Up)
23 / N/A
HEC Errors (Down/Up)
N/A / 13
Error Seconds (Local)
47

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

IMac Internet Sharing keeps dropping

I have set my iMac to share my internet connection so that I can use my MacBook wherever I am in my halls/dorm.
Since last year the connection between them keeps dropping multiple times per day and I'm left with an exclamation mark on the Airport icon on my MacBook. It sometimes resolved by renewing the DHCP lease on my iMac and sometimes by restarting Airport, but most of the time both fail and if they do work it's never for very long (a few minutes). The only way to get it working properly again is to restart my iMac.
I've also noticed that whenever the connection drops, a new network appears in the Airport menu called "Free Public WiFi". When I looked this up it seems to be an issue with Windows; something I stay well clear of and have never connected to or allowed anyone to connect to my network.
Does anyone know what the issue is and how I could resolve it?

It sounds to me that you are getting interference from a competing wi-fi signal on the same channel/frequency. Unfortunately, that is getting more common as more folks go wi-fi. Which is why in this house we are strictly ethernet, even though one Mac has a 25 meter cable to connect! There are now 7 wi-fi networks among my neighbors. (But ethernet is much faster than wi-fi, and my LAN flies with the new 10 Meg fiber optic service we just had installed! And for less cost than the 4 Meg copper wire ADSL we had from the cable company.)
I would try switching to another channel. I am not familiar with how many you have in the UK to use. It is best if you can get a free channel that has at least one network free channel between you and another signal. So if you know of another network on channel 6, then try to be at least on channel 4, if 5 is also free, or 8, if 7 is also free.
Dah•veed

Ping test keep dropping any advice

Hi,
I had this problem 3 weeks agos, now every night from 8pm - 12pm very unstable other time the connection is fine no problem.
i run ping test (from a cable connection) and it keep dropping, i sent 100 ping test to www.google.com -n 100 i get 3% loss which make my game play very unstable and unplayable.
i've try all sort of things unplug tv box disconnect all laptop disable wireless and test and still dropping.
also called Bt many time and done.
many times, speed test, line test, noise test replaced my Home hub twice and i still having same problem.
it was fine anytime other than from 8pm - 12pm
this very frastrate me because if is work fine on other time that mean there are no problem with my equipment and my
setup i dont have anything install or turn on practically on that time of night.
i suspect someone is running a or business on our block make big amount of traffic causes my unstable connection.
any advices ?
thanks,

in order for the forum members to help please can you post the adsl stats from your router unless HH4 may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband signal keeps dropping

Hello BT community,
I have BT Broadband and the signal keeps dropping. For your information:
I am using a Draytek 2850N with firmware version: 3.6.2_2471201
I am not sure whether the line is ADSL or ADSL2+
The exchange is Chobham and has exchange code: THCH
I am 1.2 miles from the exchange
The symptoms of the problem are simply that we loose the signal and cannot browse the web.  I have bought a brand new ADSL Filter and the router itself is brand new (replacing the BT Home Hub 1.x).
The strangest thing is that when the connection drops I can get it back by dialing out on our telephone which used the same line as the broadband and after a few seconds of listening to the time (I dialled 123) the router re-synch's if you leave the router to do this on it's own the connection does not reform; which I think is quite weird.
If you telnet onto the router and run log -wt I can see the following:
5:56:13.150 ISDN1<<<<PPPoE (WAN-1) Len = 45
    Protocol:CHAP(c223)
        Success Identifier:0x01CHAP authentication success, unit 29568 ##
5:56:13.200 ISDN1<<<<PPPoE (WAN-1) Len = 24
    Protocol:IPCP(8021)
        ConfNak Identifier:0x01
            IP Address: 86 143 121 235
            Primary Domain Name Server: 194 74 65 68
            Secondary Domain Name Server: 213 120 234 62 ##
5:57:02.690 ISDN1>>>>PPPoE (WAN-1) Len = 10     Protocol:LCP(c021)         EchoRep Identifier:0x04Magic Number: 0x0 00 00 ##
5:57:09.580 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.620 DSL: NE Loss of Signal, rebooting DSL state machine 5:57:09.630 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.650 ISDN1>>>>PPPoE (WAN-1) Len = 6     Protocol:LCP(c021)         TermReq Identifier:0x02 ##
5:57:09.740 DSL: DSL Rebooting...IPLM 5:57:10.080 DSL: Modem Shut Down from ADSL Phy Layer (0) 5:57:27.830 ==>PPPoE (WAN-1) Len = 6 V:1 T:1 PADT ID:6
Can anyone tell me if this is BT's problem as I have replaced all of my kit. Coult it be BT's NTE or even their network?
Solved!
Go to Solution.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
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Safari keeps dropping down this error message when ever i try to log on to any website safai can't verify the identity of the website ( e.g.. any address ) and the drop down has three choices to click on or else you can't go foward., they are check certif

Safari keeps dropping down this error message when ever i try to log on to any website safai can't verify the identity of the website ( e.g.. any address ) and the drop down has three choices to click on or else you can't go foward., they are check certificate ______ cancel ______ continue.... This thing is so annoying when trying to go somewhere i just want the error message to go away.

In your Keychain under 'login' delete the VeriSign certificates and then quit and restart all browsers/itunes/app store.
http://apple.stackexchange.com/questions/180570/invalid-certificate-after-securi ty-update-2015-004-in-mavericks

WiFi on iPhone 5S 7.0.6 keeps dropping WiFi then not reconnecting

This is my third iPhone, had a 3GS, 4S and now this 5S. While I love my iPhone it is always dropping my WiFi connection at home. I have a Retina Macbook Pro which has zero problems, there's also two 4S's, a 5C and three iPads all connecting no problem. Well the iPad Mini has now started having problems recently.
I find my connection has dropped and now is on very slow cellular. I go to WiFi in settings and click on my home network (extremely fast fibre). When I click on it the iPhone asks for my WiFi password. So I enter my password for the hundredth time and it just doesn't connect.
I have to spend ages turning my iPhone and router off and on again. This has been going on since I got the phone in December.
I am a seriously unhappy customer here Apple, I've spent thousands of pounds on your products and this is unacceptable, feels like a downgrade compared to my 4S which never set a foot wrong. I imagine it's related to iOS 7 than the hardware.
I have seen others have had this issue and want an answer, I'm really hope iOS 7.1 fixes this, there's so many little bugs and inconsistancies with this OS, feels unpolished.
WPA2 secured, 2.4GHz in a quiet rural area with next to no interfearance.
Yours
A disgruntled customer

Same problem with iPad3 wifi+cellular. Since iOs 7.0.6 the wifi on the device became unusable. Immediately after implementing this crap update, wifi connection keeps dropping in every 2 minutes. I tried to reset the device twice, even restore network settings, but doesn't help. All other devices have the same stable connection at home, than before. The problem is the IOS 7.0.6 update! This is ridiculous! Quality is significantly dropped since ios 5.1.1. The head of this developer department must be fired out! Now I cannot use my wifi at all!

Adsl keeps dropping

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