ADSL Socket V1.0 and Filters

I've been experiencing speed issues/ cutting out for a few weeks. This was temporarily fixed after a "line fault" was diagnosed. After a week or so, I'm now getting an intermittent service again and was told by the online help that I needed to fit a filter.
When my ADSL main socket was fitted some years ago, the engineer hardwired the only telephone extension in the house to the back of the socket with the Home Hub plugged into the left socket on the faceplate. I've read in the forums, if a filter is fitted, I risk "double filtering" and messing up my 'phone operation. Who's correct, Engineer or online assistant?
(A friend of mine in the village is also experiencing similar issues; could be coincidence).

I'm still experiencing intermittent problems. Gave up with online chat and spoke to Tech Help who went through the same old spiel about getting +1 mb so they're fulfilling their contract and line test shows no issues over last 14 days.
What is actually happening is that my Sonos cuts out and won't even play radio. Web pages slow to download. So, I unplugged any ancilliaries from the hub (and the phone, just in case), hard wire the laptop and repeatedly run the BT Wholesale test which gives me a download speed of between 2.36 and 3.38 after 11 tries. U/L was 0.0 to 0.14 but mostly 0.0 something. Ping consistently 0.0. I Ran iplayer speed checker which gave me a download of 0.73mb and streaming speeds varying from 0 to 0.68mb. The BT.com tester wouldn't even run suggesting line too slow or web page issues. I did this using Google Chrome as the BT guy suggested that it was something to do with my browser but made no comment that my Sonos, desktop, smart TV, laptop and ipod must share the same issue. I normally use IE.
Today is all fine and dandy. Just ran tests:
BT Wholesale D/L 3.39, U/L 0.38, however Ping latency 47.13 (is this a clue?)
iplayer D/L 3.3, streaming consistently 3.3
"BT Help" D/L 3.33, U/L .36
I've a feeeling that I especially experience issues if it's raining and or windy but this could just be coincidental.
Sorry for the length of this post but I'm getting so frustrated that BT keep fobbing me of and I'd really like to know if it is actually me not them!

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ADSL socket fitted - now extensions don't work

Hopefully someone can help - BT don't seem to be able to!
Problems with very slow Broadband speed solved by engineer replacing main socket with ADSL V1.0 (improved speed slightly). Wasn't tilll after he left I realised none of my extensions worked.
After many emails & hours on the phone to BT I was told to put old socket back on! Have done this and extensions now work but broadband speed back to original - very slow.
Why doesn't ADSL socket work with extensions? The same wires are involved in same terminals. Is there anytihing I can do to make extensions work? Extensions are, I think this is right term, star wired.
Thanks in advance for any replies
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Go to Solution.

You can hardwire extensions from the BACK of an NTE5 faceplate,
for good advice about wiring try here
http://www.clarity.it/telecoms/adsl_bits.htm
http://www.clarity.it/telecoms/adsl_faceplate.htm
http://www.clarity.it/xcart/home.php?cat=250
http://www.clarity.it/telecoms/extensions.htm
If you want to hardwire a dedicated ADSL extension, then for maximum quality use either cat5e or cat6 ethernet quality cable. (as explained in the last link above). Treat it gently, and do not use staples but use slightly oversized cable clips, don't hit the cable with the hammer, and don't take the cable round sharp bends at a right angle, use radial curves - it is fragile. It will give you very good results. I am a customer of the above firm, and they supply good kit. I have no financial interest in recommending them.
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ADSL Socket V1.0 and Filters

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