ADSL2+ Broadband Line Speed
I have just renewed my 12 month home BT Total Broadband contract again (contract started Monday 14th March), and have always been very pleased with the reliability and quality of my (up to 8Mbps) actual download speed of around 4 to 5Mbps.
This time I was told I would have an (up to 20Mbps) actual download speed of around 14Mbps, which I verified using the BT Wholesale Broadband Availability Checker (ADSL2+ broadband line speed of 14Mbps, typically the line speed would range between 8Mbps and 18.5Mbps).
However, my line is now still yielding around 5Mbps, but I am aware of the 10 day, MSR, IP Profile BRAS, DLM, etc issues. The bt.com speedtester has just yielded the following Test 1 results:
Download speed achieved during the test was 5281Kbps.
For your connection, acceptable range of speeds is 2000 - 7150 Kbps.
DSL Connection Rates of 7275Kbps Downstream and 888 Kbps Upstream
IP Profile for your line is 5500 Kbps
My point is : Surely the above Test 1acceptable range of speeds of 2000 - 7150Kbps, should now be xxxx - 14000Kbps or higher, as ADSL2+ has a maximum speed of 20000Kbps and my line will support the 14000Kbps ?
New upgrade ADSL2+ service started 14th March 2011.
BT Home Hub Manager.
ADSL Line Status 16th March 17th March
Connection Time 14 hrs 2 hrs
Downstream 7,275 Kbps 283 Kbps
Upstream 888 Kbps 440 Kbps
VPI/VCI 0/38 0/38
Type PPPoA PPPoA
Modulation ITU-T G992.5 ITU-T G.992.5
Latency type Interleaved Interleaved
Noise Margin Dn/Up 7.8 / 13.7 dB 15.8 / 29.4 dB
Line Attenuation Dn/Up 31 / 16.4 dB 31 / 16.3 dB
Output Power Dn/Up 0.0 / 12.6 dB 0.0 / 12.5 dB
Loss of Framing Local 0 11
Loss of Signal Local 0 1
Loss of Power Local 0 0
FEC Errors Dn/Up 134820 / 4294967150 7327 / 0
CRC Errors Dn/Up 221 / 2147480000 0 / 2147480000
HEC Errors Dn/Up nil / 0 nil / 0
Error Seconds Local 116 145
Speedtester.bt.com 17th March 2pm.
Download Speed achieved during test 175 Kbps
Maximum Achievable Down Speed 7150 Kbps
Acceptable range of speeds 2000 to 7150 Kbps
DSL Connection Rate Down Stream 283 Kbps
DSL Connection Rate Up Stream 440 Kbps
IP Profile for line 5500 Kbps
Throughput of Best Efforts in Test 25.07:32.47:42.74
Up Stream Test Upload Speed 341 Kbps
Maximum Achievable Upstream Speed 440 Kbps
Up Stream Rate IP Profile for line 440 Kbps
This article from the Internet helped me to get my brain (what's left of it) round this problem. I hope it helps others too.
During the first ten days after the Broadband service has been provided, the line's performance is monitored, and the lowest connection speed is noted. This figure is used from then on to define minimum service standards below which the service can be considered to have a fault. Both during this period and afterwards, a system known as Dynamic Line Management (DLM) constantly assesses the performance of the line in order to provide information to the end user's DSL Modem/Router to allow it to choose a suitable sync rate, with which to connect to the Telephone Exchange Digital Subscriber Line Access Multiplexer (DSLAM), balancing speed against the risk of errors due to changing noise conditions. DLM can make adjustments to the DSLAM output power, suggested target signal-to-noise-ratio, and sync rate, and can choose to apply a technique known as interleaving, which aids error correction. Several factors dictate the sync rate, which limits the maximum attainable line speed, such as the presence of noise within the frequency spectrum used by ASDSL, but mainly it is the distance from the Telephone Exchange to the Subsriber, which has the largest influence on the line' performance.
Questions.
Why are my Broadband Internet speeds now slower than the old Dial-Up service ?
Why is my Download Speed now lower than my Upload Speed ?
Why have my Down / Up Noise Margins doubled overnight ?
Why is the DLM system now assessing my line as so bad, after years of quality 5000 Kbps Broadband Speed ?
Why does the achievable speed top at 7150 Kbps, when ADSL2+ works up to 20000 Kbps, 14000 Kbps on my line ?
Similar Messages
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Getting really fed up that I'm not getting the Infinity speeds that I was promised when I signed up. Last night the line dropped out entirely. All the Indian Help Desk can advise is re-boot the Hub/router. No BT, you can do better than this. Get a man out to activitly look into the reasons why the service provision has dropped to this poor level. And don't hide behind the "we try to provide an even service to all consumers" as that's rubbish since my neighbour (also on BT) does not have these issues.
The first step to solving your problem is to get your IP Profile by running the BT speedtest at www.speedtest.btwholesale.com and going on to do the Further Diagnostics.
To say thanks for a helpful answer, please click the white star -
Line speed cut from 2meg to 256kbps
Last week my line speed went from a slow, but at lease usable 1.5/2megs, down to a completely unusable 256k. I can't download, can't even play online with that.
To say I'm miffed is an understatement. Is this a known problem, and is it temporary?
Anyone else having this problem.
Connected to the Ranmoor, Sheffield exchange if that helps.Hi, here are the BT wholesale line stats:
"For Telephone Number 0114xxxxxxx on Exchange RANMOOR
Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 250Kbps.
Your exchange is planned to have ADSL2+ by 31st January 2011. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 500Kbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained."
I'm (rather gallingly) on Option 3 because up until now, I've needed an unlimited service (although at 256k, downloading anything isn't really an option), so it looks like it's definately a problem with the line, rather than the hub, but what could have changed? -
New broadband line - is this speed normal?!
Hi. I know it's early days, but since my new phone and broadband line was installed 4 days ago, the maximum speed i have achieved is 0.1mbs, when the bt estimate was 7.5.
i understand that there is a 10 day settling down period, but I would have thought we might be somewhere a bit faster than that by now! I was a bit concerned when the engineer installed the line, because he didn't seem to know anything about the order for broadband connection, didn't do any sort of broadband test and just advised us to phone the helpline for more advice. We had no broadband connection at all for 24 hours, so I phoned customer services who said the line had not been activated. They did that and the broadband service started, but at this very low speed.
At the moment my bt vision that we ordered at the same time won't properly load (I guess due to the poor connection speed) and I'm just concerned that things aren't going to improve.
Any advice, or is it just a case of waiting until the 10 days is up?
Thanks in advance!
Solved!
Go to Solution.Spoiler (Highlight to read)
Thank you for your advice.
Here are my stats and then test results:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
3 days, 09:18:55
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
43.8 dB / 31.0 dB
Line attenuation (Down/Up):
14.5 dB / 10.0 dB
Output power (Down/Up):
6.6 dBm / 2.7 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 4
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 2
Error Seconds (Local/Remote):
0 / 0
More Details
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
85 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 85 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :128 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
80 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 80 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
The line is connected directly to the master socket, which is the only phone socket in the house.
I have now tried the quiet line test, which is silent.
Many thanks! -
Please arrange BT to increase my broadband line ba...
Hi
A few months back I had a lot of broadband problems and my connection would keep dropping out etc frequently.
I`m on BT`s ADSL2 service and have a connection sync rate speed of about 4900kbps but the exchange (DLM) has heavily
capped my line banding+sync rate+line profile down so I can`t get anymore than 2.5MB and my line won`t sync any
higher than 3072kbps.
I was wondering if one of the forum mods would be able to arrange BT to increase my broadband line banding a little bit
more so I can get a bit more of my line sync rate back? because despite my previous problems are now gone and my connection
has been stable for months now, my line speed hasn`t returned.
Thanks for the response and help.
Sylver123.it sounds like all your disconnections/resets have resulted in your line being put in a banded profile until it stabilises. can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the master or test socket or somewhere else
do the quiet line test dial 17070 option 2 should hear nothing best done with a corded phone
Someone may then be able to offer assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Just switched to Bigpond ADSL2+ very slow speeds
Hi guys I just activated my new 500gb ADSL2+ broadband and i did a line speed test and I was getting 350kb/s I was on the phone to Telstra at the time and the lady was saying she did a line speed test and the speed was at 20mb/s down and 10mb/s up and that I should monitor this over the next 72 hours to see what it does...but I am not convinced it will fix itself It has become progressivly slower at 58kb/s now. this is the info my modem is showing. I'm less than 500m from my exchange and a 39 ms from the server it tested in sydney so I'm really now too sure what's going on. I have tried a download from bigpond, ozspeedtest and speedtest.net. Any insight to this would be appreciated.
Link Information
Uptime:0 days, 0:29:09DSL Type:ITU-T G.992.5Bandwidth (Up/Down) [kbps/kbps]:1.020 / 16.571Data Transferred (Sent/Received) [MB/MB]:19,89 / 424,09Output Power (Up/Down) [dBm]:12,2 / 19,1Line Attenuation (Up/Down) [dB]:16,5 / 28,5SN Margin (Up/Down) [dB]:7,0 / 6,1System Vendor ID (Local/Remote):TMMB / ----Chipset Vendor ID (Local/Remote):BDCM / BDCMLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):0 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):-Error Seconds (Local/Remote):3 / 0FEC Errors (Up/Down):6 / 1.320CRC Errors (Up/Down):0 / 5HEC Errors (Up/Down):0 / 43Well I am so sick of my rubbish internet here.During the day on weekdays it is average to rubbish, with speeds of maybe: download - 900kbs, upload of 35kbs.Speedtest resultEvenings and Weekends it is like my service has been flushed down the toilet.That is a ping from the sunshine coast to brisbane, 1 hours drive !! I have been on the phone to Bigpond tech so many times, I really just can't face yet another hour long call that solves absolutely nothing. Spent maybe an hour looking into Internode internet service the other day and 2 days letter an email from bigpong telling us our data limit has been raised to 200gig free of charge, coincidence you say ...? Used to get a lovely lady from Telstra phoning to see if there was anything she could do to improve our service here.I said you bet there is, for ADSL 2 supposed to get 2mb downloads, I get less than half that. She said I am not very good with the technology side of it all. I said well it is akin to buying a V8 commodore and finding out it is running on 4 cylinders ... she said OH! Then, NBN rollout, our postcode isn't even on the list at all for upgrades in the forseeable future.
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Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2528000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2592000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 6 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2976000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3328000 bps US Attainable Rate : 1104000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 19. 3 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 14 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 3008000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3040000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 19. 1 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA > -
Line speed has halved overnight
I have had BT broadband since October 2009 and have always received a broadband speed of around 5.5Meg, the maximum acheivable on my line.
Over the past few days I have only been able to get 2.7Meg. Rang BT customer services who advised that the line now has a maximum speed of 2.7Meg.
I have asked how this happened and was told the following:
1. It is not possible for the line speed to change overnight
2. The climate can affect the line speed
3. We have no record of you receiving 5.5Meg
4. There is absolutely nothing we can do to investigate this further
I'm not happy. When I signed up with BT broadband I was signing up on the assumption that I would recieve around 5.5Meg. Now it has halved with no explanation. Here are a the things which I think could have caused this drop in line speed:
1. There was a BT broadband van at the end of my road last week doing something for the house there
2. A guy from BT recently came round to tell me that the telegraph pole in my garden needed raising - unsure whether this work has been done yet
Basically, I'm completely in the dark and have nowhere to turn as BT customer services won't/can't do anything about it. I wish someone could just look into the work which has been completed in my area to see whether something could have been done to adversely affect my line.
Any help/advice greatly appreciated.
DonOK results of speed test:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2627 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2627 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 656 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.59:26.76:59.66 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. -
Broadband download speed has dropped from ~2.7Mbps...
Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Line speed now down to 288Kbps on ADSL, can anyone...
Hi there everyone, my line speed on ADSL has gone from 2MBps at the start of April, to 576KBps sometime after the 6th, and finally 288KBps on the 21st. My Speedtouch ADSL modem reports line OK, and the landline is fine. Where can I get this checked? Nothing has changed inside the house. Is there any bandwidth capping going on here - since I don't really want to pay £15pm for a 288K service - 2MB was fair enough. Regards Mike Bell
Solved!
Go to Solution.Hi there Keith, speedtest results as follows.
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.58 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.58Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
It seems perfectly happy and stable - but what is this IP Profile DL of 0.25Mbps? What next? I tried the quite line test and the phone line is silent.
Regards
Mike Bell -
Slow Broadband Connection Speed
Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test: -provides background information.
Download Speed
449 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speed achieved during the test was - 449 Kbps
For your connection, the acceptable range of speeds is 100 Kbps-500 Kbps.
IP Profile for your line is - 504 Kbps
2. Upstream Test: -provides background information.
Upload Speed
891 Kbps
0 Kbps 832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 891Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps -
Verizon.net Email Speeds Do Not Match FIOS Line Speeds
In the past months since about September 2012, Verizon email servers are not moving data as fast as the line speeds customers are subscribing to. Such as, Fios 15/5 mbps line speed package, using a browser and going to a speed test website, the results are equal to or better than 15/5.
Except for when Verizon.net customers use the Verizon.net email accounts which come with the internet package. Those speeds have degraded, especially when moving from the old email servers to the new ones (incoming.verizon.net to pop3.verizon.net). The overall speed with their email, via browser or software (Outlook, Windows Live Mail, Outlook Express, Thunderbird etc.) has dropped to as little as 1.0 mbps when obtaining email, especially those which have some payload such as a 6 MB .pdf, .jpg., .tiff, .zip, .rar and so forth.
What's fowl about this is, Verizon.net support folks have no access to the email network so they are unable to communicate to those running the email servers that customers are unhappy with the service. Mostly, those who are new to Verizon Fios just continue to use their Gmail or Live accounts which just happen to work satisfactorily, speeds in the area of the above example, 15/5 mbps.
What's really bad about this is, upgrade to the Quantum Fios packages and guess what? Email speeds don’t move an inch faster. This means, the email network/servers with Verizon.net are speed regulated outside of the customers line speed connection. Too bad, customers pay extra for more speed yet, email with Verizon remains at the slow pace. I have much issue with this since in the past, this had never been an issue. Now that Verizon has Fiber, it is? It would be nice if they published this alongside of the many features that come with a Fios ISP account however, it is nowhere to be seen.
This is obviously bait and switch service and features.You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion. In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers. Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such. I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic. I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change. I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change. Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using). Something to think about. -
BB line speed is now half the speed since moving t...
I would like to know why the line speed is now 0.77MB when it was more than 1.7MB when I started with BT.
We used to be able to watch films on ipad without problems but now this is not possible unless you want ro watch it minimised which is not acceptable.
I can't understand why BT thinks a line speed of 0.77MB is categorised as "good". This is NOT good.
Please help!welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,
barry47 wrote:
Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,
I'm sorry but that is rubbish. There is no way that your speed has been cut on purpose mor likely there is a problem with your connection.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Encoder won't reconnect when broadband line drops out temporarily
I have a live 24/7 feed running trough FMLE. Regularly (about once a day) the broadband line drops out for a short period. Although FMLE is still running it seems a new connection is not made when the broadband comes back on.
Is there any way of setting FMLE to reconnect automatically?
Thanks, Jason.When this happens, right click on your network connection and select the "Repair" option. Then try your browser again. Let us know if this works, or if it doesn't. It will help narrow down the possibilities of what it could be.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."
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