Advanced returns management

Hi,
is there any roadmap for the integration of ERP's Advanced returns management functionality in C4C?
Like the integration in CRM on premise?
Thanks,
Borut

Pushkar Ranjan do you have any info about this topic?
Thanks,
Borut

Similar Messages

Idoc types for Advanced Returns Management (ARM) in EHP4

Hi
Does anyone know the Idoc type/Message type for return sales order with Advanced Returns Management (ARM) in EPH4? I have searched all ORDERS Idoc types /associated function module and I am not able to find the new fields available in ARM in the function module. Your immediate feedback in this regard will be highly appreciable .
with regards,
Joseph Anand B

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Incorrect Return PO Quantity in Advance Returns Management

Hi,
Issue Description - Return Sales order is created to process returns for multiple materials. In Returns sales order, Return Reason, Follow up Action(Ship to Vendor) and Refund controls are keyed in. Note that Advance Returns Management is activated. Returns delivery gets created and inspection is done on the GR line items. On saving the inspection, a Return PO to the Vendor is getting created. Issue is Return PO is getting created with correct quantiy for the first line item but for the second line item, the quantity is getting increased. No customization has been done. Tried to identify the bug through debugging but didnt materialise. Can any one help with any note or corrective action available for the same?
Thanks

Hi
Try to do a trace with ST05 and check if any userexit, VOFM, BADI or enhancement is working. I do it when debugging sessions are expensive in time. If you need any other advice, don't hesitate, tell me.
I hope this helps you
Regards
Eduardo

Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,
We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false
http://scn.sap.com/thread/3408793
We need to implement the return to vendor functionality and I have the following queries
1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released
2) Can Service Confirmation be integrated with Advance Complaint Management
Kind Regards
Atul

ok

Advanced Returns Management (EhP4 of ERP 6.0

Dear friends:
We need to set up Advanced Returns Management which has been introduced in Enhancement Package 4 of ERP 6.0.
We are trying to simulate this in IDES. Can anybody give us details of customizing settings that are to be done in IDES to conduct the transactions pertaining to Advanced Returns Management? Thanks in advance.
With best regards,
Viji

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Attachements in material inspection of Advanced Returns Management

Hi Gurus,
there is a button in material inspection of advanced returns management (ECC 6.0 EHP4) to upload attachements.
I assume, that they use Archive Link funktionality to store the attachements.
Does someone know, what's to customize (if Archive Link: which Business Object and document type) so that I can upload the attachments ?
Regards
Michael Benner

Hello,
I've got the solution for the problem fron the SAP.
If a content repository A2 (in transaction OAC0) is configured it's possible to store attachments to the material inspection.
A configuration for a specific business object and/or document type is not nessessary. It works just with the content repository A2.
Michael.
Edited by: Michael Benner on Feb 22, 2011 4:54 PM

Extended Complaints and Returns Management

Hi there,
Can anyone tell me how to access the application : Extended Complaints and Returns Managements?
Thanks in advance
chan

Hi,
as far as I know, the application Extended complaints and returns is a J2EE application:
sap.com/crm~cr_b2b
So the way to access it, is:
http://host:port/cr_b2b/admin
This way, you should be able to access the XCM settings. Of course the application should be activated.
regards,
Wim

D20 sata disk support advanced power management

My d20 comes with a sata 250 GB WD (WD2500AAJS). I have centos 6 on it now. hiberate seems not working on this box: 1. after hibernate it automatically power up but boot into a black screen with backlight on.
2. pm-suspend.log shows that everything is successful during hibernate stage, except that /usr/lib64/pm-utils/sleep.d/99hd-apm-restore.hook hibernate hibernate: Advanced Power Management not supported by device sda. (the WD disk is the only disk plugged into the system for debugging purpose)
3. hdparm -i /dev/sda returns AdvancedPM = no
My first step is to work on the hiberate/restore problem (leaving auto reboot later). So the problem and log/hdparm messages are consistent that the sata disk does not support apm. how to turn on the apm support? is there any specific option to specify in the BIOS? is there any bit to flip on the hard disk? ... (right now BIOS enables AHCI mode and in native IDE mode, disk connects through Marvell controller)
Thank you very much.
Solved!
Go to Solution.

Hi, psuturtle:
Thank you for quick reply. This is the least I want to hear. It seems much on my own.
Googled around found a couple of related topic:
1. http://wdc.custhelp.com/app/answers/detail/a_id/958/~/how-to-enable-and-disable-pm2-%28power-managem...
Basically, WD sata disk is by default disabled with its APM. It instructs to "place a jumper shut on pins 3 and 4", though I haven't tested it. I don't know how windows circumvent this hd option problem though. On the other hand, if the disk is connected to one of the 3 IDE connectors (for optical drives), suspend/hiberate works fine although having slow I/O after resume (I did this with Fedora 14/15 but haven't tried on centos). So I guess it is Marvell Constroller drive might have some unexpected effort here.
Well, thank you anyway.

Problem with Advanced Security Manager

Hi
I am using the advanced security manager to migrate security from Essbase 7 server to Essbase 11 server. The users who are externally authenticated on essbase 7 server are under native security mode on the Essbase 11 server after security import.Does the Advanced security manager put all the users (whether they are externally authenticated or under native security mode) in native security mode after import?
Please help

Hello 831221
In version 11 "native" means that the users are stored in OpenLDAP (once Essbase was externalized).
You would only be able to create "external" users if the Shared Services have been connected to an external User Source (e.g. MSAD) prior to
importing the users.
best regards
.T

S_ALR_87012357 report - Advance Return for Tax on sales and purchase

Hi Friends,
I would like to know few things in regards the VAT report S_ALR_87012357 report - Advance Return for Tax on sales and purchase:
(1) What information brings the S_ALR_87012357 report?
(2) As of now this report displays tax against vendor line item and not expense line item. Is there any other report that shows all the positions lines affected to tax?
(3) Is it possible that the tax line stays only in the expense line account and not in the vendor line account or not any intercompany line account?
(4) Is it possible S_ALR_87012357 report shows information about the tax allocanted in expense accounts and not in vendor accounts?
Appreciate a faster response.
Thanks in advance.

Please try report S_ALR_87012359. This report gives you opportunity to choose account selection.
I am unsure how the SAP is setup in your organisation. S_ALR_87012357 should pick up expenses selection as well.
This report entirely depends on tax code selection.

S_ALR_87012357-Advance Return for Tax on Sales&Purchases-additional steps

Hi SAP Team,
We have config "Advance Return tax on Sales /Purchases" u2013 S_ALR_87012357 for finance team in Czech Republic (CZ) and the report is working fine and weu2019re using the program RFUMSV00. Now we have an additional issue that need to meet the clientu2019s requirement and the scenario is as below:-
Local Currency u2013 CZK (Czech Republic Kroun)
Group Currency u2013 USD
Hard Currency u2013 EUR
All the invoice should be process in CZK currency and every month the business user will be receiving EUR based invoice which was converted by the vendor on the daily rate to CZK, the business team will use the conversion rate(EUR-CZK) which was supplied by tax office every month end.
The issue is the business team need to enter a manual entry using FB41 every month end (e.g. Tax base=0, tax code=I3, tax amount=CZK1,000) to meet the tax office requirement, the problem is if you enter in this way the system will not nett off the input tax to =0 if you ran the program RFUMSV00 and this will cause an imbalance in input tax GL balances.
My question is:-
1. Is there any where in config we can set this as a automatic process?
2. Any other manual step we can worked on to nett off the input tax.. FYI u2013 the output tax is netting off, where else the input tax will nett off if there is no manual posting.
Appreciate for your help guys..
Mano
Edited by: Manohar Perumal on Oct 9, 2009 2:34 AM

Hello all
Is there is any pointers on this issue?
Thanks & regards,
Prashant

Standard report S_ALR_87012357 "Advance Return on tax Sales/Purchases"

Dear Friends,
I am facing issues in the standard report S_ALR_87012357 "Advance Return on tax Sales/Purchases" where I am trying to pull the tax posting report for the current period.Here I would like to see the tax postings which are done with the custom t code ZFB01L (mass upload of data) which is the replica of FB01L. The issue here I see is, any postings done via custom t code with tax code does not appear in the standard report t code S_ALR_87012357. Please advice whether is there any alternative transaction code or program where in I can get all tax postings similar to this standard report or do we have to create a custom t code to get such report with the help of ABAPer.
Kindly advice.
Regards,
Siri

HI Siri ,
This report should display all item related to Tax if they posted with tax code . Can you please check below things
1) your custom program with correct tax code .
2) When you run report for tax you do not exclude some Tax code .
3) Please check reporting country in report and check that docuemnt loaded in same reporting country tax code thrugh custmon program ,
Many Thanks

S_ALR_87012357 - Advance Return for Sales Tax

Hey SAP Gurus,
Is it possible for me to run the report "S_ALR_87012357" for a particular Business Area - right now, the report runs at the Company Code level.
I also noticed that there is an option for "Business Place" but my country is not in the list of allowed countries to avail this feature.
Any suggestion / solution will be greatly appreciated -

Hi Usman,
Find the below details.
Implement the attached correction instructions.
Moreover, the form for advance returns for tax on sales/purchases 2005 is different from the form in 2004:
The key figures (tax group numbers) 54, 55, 57, and 58 have been deleted.
The key figures 52, 53, 60, 73, 74, 84, 85 have been added.
These key figures are also used in the electronic advance return for tax on sales/purchases. Adapt the assignments of your tax codes to the tax group numbers using the following IMG nodes:
"Group together tax base balances"
"Group together tax balances" and
"Assign external tax group to internal tax group" (texts).
You can obtain the nodes using Transaction SPRO, "SAP Customizing Implementation Guide" --> "Financial Accounting" --> "General Ledger Accounting" --> "Business Transactions" --> "Closing" --> "Reporting" --> "Sales/Purchases Tax Returns". Use the tax group version "EDCL" for the electronic advance return for tax on sales/purchases.
Regards,
Srinivas Muthyala

Advance Return to vendor

Dear All ,
I have a scenario how to send advance return material to vendor (this is like third party procurement )
EX-
I procure one material 10 qty from one vendor than i send to customer site if material get faulty at customer site then customer infirm us to repair the material for that i can't send faulty material to vendor because the material is used at costomer end i have to send to material to costomer site then it will install then faulty material get back to store than we will send to vendor.
How to send po for advance material to vendor , after receive good material then i will send faulty material vendor how i will do that .
Regards
Shiv

shivmm wrote:
Dear All ,
>
> I have a scenario how to send advance return material to vendor (this is like third party procurement )
>
> EX-
> I procure one material 10 qty from one vendor than i send to customer site if material get faulty at customer site then customer infirm us to repair the material for that i can't send faulty material to vendor because the material is used at costomer end i have to send to material to costomer site then it will install then faulty material get back to store than we will send to vendor.
>
>
> How to send po for advance material to vendor , after receive good material then i will send faulty material vendor how i will do that .
>
>
> Regards
> Shiv
Dear Shiv,
Pls use simple English to clearly express ur issue. It is jumbling the reader.
Shiva

Error in tax report ''S_ALR_87012356'' Advance return for Tax on Sales/Purc

Hi Experts,
I was trying to generate a tax report ''S_ALR_87012356'' Advance return for Tax on Sales/Purchase.
When i am trying to generate the report for input taxes by selecting the Output lists criteria, unfortunately the out put tax(sales tax code data) is also appearing in it.
Could you please suggest how can we rectify it, I tried looking for SAP notes for it.
Regards
Montee

Hello all
Is there is any pointers on this issue?
Thanks & regards,
Prashant

Advanced returns management

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