Advent 5301 Unknown Error Code 2131

When trying to burn CD's, I get 'unknown error code 2131' and then the CD is ejected without burning.
I see some fellow users have had the same problem, but I cannot find the solution.
Can someone help please?
Thank you.

It's usually a firmware issue on a drive, but it'd be best to check first.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Similar Messages

TS1436 whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" help!!!!!!

whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" all i want is a CD for my new car! help!!!!!!

I am having the same error.
Here is the diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1420
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0029ABC407EFA0C8
Current user is not an administrator.
The current local date and time is 2012-11-17 15:15:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 14630cdc2320d5605273b29d2b5860b8
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp DVD+-RW TS-L632H, Rev D200
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.

It says it needs to be connected to itunes and restored. when i do that, it goes through the whole process then comes up with "iphone could not be restored. unknown error code (-1)". Please help

My brother gave me his old iphone when the touch screen went out on mine. It's in great shape but when I received it, it says that it needs to be connected to itunes to be restored. I have done this and it goes through the whole process then says iphone "iphone" could not be restored. unknown error code (-1). There is not a -1 code on the list and I have tried most of the suggestions.
Does my sim card need to be in when I am doing this? And any other suggestions?

I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.

Itunes will not let me burn my media to a cd.it gives me a error code 2131

itunes will not allow me to burn the music that i paid for onto a cd.........it gives me the error code 2131....im not very computer literate so take it easy on the computer lingo.....thanks for any help

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Error code 2131 on windows vista, how do i fix it

i can no longer burn cd's from itunes. I get error code 2131 when trying to do so. I operate on dell with windows vista. I ran a diagnostics and everything seemed to check out:
Microsoft Windows Vista Home Premium Edition (Build 6000)
Dell Inc. Inspiron 1501
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number CC4D0456511EAEC2
Current user is not an administrator.
The current local date and time is 2009-10-29 01:05:24.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon Xpress 1150
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp DVD+-RW TS-L632H, Rev D200
Audio CD in drive.
Found 17 songs on CD, playing time 70:20 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:03:52
Track 3, start time 06:14:70
Track 4, start time 10:58:17
Track 5, start time 16:16:32
Track 6, start time 21:16:07
Track 7, start time 22:34:67
Track 8, start time 27:42:45
Track 9, start time 31:38:25
Track 10, start time 35:58:47
Track 11, start time 41:35:22
Track 12, start time 45:32:37
Track 13, start time 50:25:25
Track 14, start time 54:43:17
Track 15, start time 58:55:70
Track 16, start time 60:25:32
Track 17, start time 65:26:62
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
The last failed data CD or DVD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.
How can I fix this problem so i can start burning cd's again? HELP!

The 2131 error is associated with the TSST TS-L632* optical drive.
Dell off this download to fix the problem:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releasei d=R173097&SystemID=LATITUDE%20D830&servicetag=&os=WLH&osl=en&deviceid=14182&devl ib=0&typecnt=0&vercnt=1&catid=-1&impid=2&formatcnt=1&libid=31&fileid=235346
Check the compatibility tab on the site as far as I can see your Dell model is in the list assuming your sig is correct.

My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

Likely this:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Itunes unknown error code 4000

Please help! I burned a CD just fine last week, and now when I try to burn, I am getting an unknown error code 4000. I googled the problem, and I have tried just about everything. The "include CD box is NOT checked," and I went into add/remove programs and performed the repair option. I also checked to make sure my drive is operating. Nothing seems to work. Any suggestions? thanks!!

how do we clear this please

Unknown error code 13014 problem, this is the first time I've ever seen it.

After I upgraded my PC, I copied old libraries and music files from the old hard drive to the new one. I installed the newest version of iTunes (8.0.2) and when I plugged in my ipod, I saw something I had never seen. Guess what it is?
'Unknown error code 13014!'
I had no problems for using every function that my iPod touch and iTunes have (including Genius play list) and of course, I've been updating every version of firmwares and iTunes programs. After I googled about this incident, I figured out this problem should not be seen on the newest version of iTunes but I'm still surffering from it.
Temporally, I turned off Genius Play List and now, that error code doesn't pop up but of course, I can not use Genius Play list because of it.
I uninstalled and reinstalled iTunes, restored firmware, moved Library Extras & Genius.itdb and do them again and again. Of course, none of them worked.
What can I do? Is there anyone else who is experiencing same thing to me? How can I get my Genius Play List function back?
Please Help me. I'm desperate. :<

Did you properly prep your new drive first?
Drive Preparation
1. Open Disk Utility in your Utilities folder. If you need to reformat your startup volume, then you must boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.
When formatting has completed quit DU and return to the installer. Complete the OS X installation.
I think you should shutdown the installer then erase the drive per the above and start again.

Error code 2131

Hi I'm having trouble burning CD's thru iTunes.........I have run a diagnostics and this is what it came up with
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Acer, inc. Aspire 5920
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 00C7A7FC03182740
Current user is not an administrator.
The current local date and time is 2011-10-17 21:51:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.2.0.1),
D: TSSTcorp CDDVDW TS-L632H, Rev AC01
Audio CD in drive.
Found 10 songs on CD, playing time 47:18 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:55:60
Track 3, start time 09:16:52
Track 4, start time 12:38:55
Track 5, start time 18:12:20
Track 6, start time 22:32:62
Track 7, start time 27:31:50
Track 8, start time 32:17:65
Track 9, start time 37:02:55
Track 10, start time 43:04:35
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   24.
The drive CDRW speeds are:   24.
The drive DVDR speeds are:   24.
The drive DVDRW speeds are:   24.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp CDDVDW TS-L632H on CDR media at speed 0X.
Please help!!!!!!!!!

I am having the same problem burning using iTunes but not Media Player. Trying to decide whether to purchase an iPhone but if I'm going to have problems using iTunes I might decide otherwis. Here is the diagnostic results that I ran:
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
ASUSTeK Computer Inc. T12Eg
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number A06DD14F5A8D50B1
Current user is not an administrator.
The current local date and time is 2009-02-23 20:43:58.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.5),
D: TSSTcorp CDDVDW TS-L632H, Rev AS02
Audio CD in drive.
Found 12 songs on CD, playing time 45:44 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:39:67
Track 3, start time 06:40:70
Track 4, start time 10:12:26
Track 5, start time 14:06:46
Track 6, start time 18:17:05
Track 7, start time 22:08:68
Track 8, start time 26:50:69
Track 9, start time 30:28:22
Track 10, start time 34:43:48
Track 11, start time 38:19:03
Track 12, start time 41:52:47
Audio CD reading succeeded (check for old firmware).
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp CDDVDW TS-L632H on CDR media at speed 0X.
Any ideas???

Unable to Burn CDs - Error code: 2131

Hi Everyone!
HAs this one come up yet? I go to burn a CD, it initializes and then pops the CD out with error code 2131.
I have the latest version of -tunes on Vista.
Any help would be much appreciated!
Many Thanks

This is the diagnostic print from my i-tunes:
Microsoft Windows Vista Home Edition (Build 6000)
DIXONSXP DIXONSXP
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 60612AC588C35EB6
Current user is not an administrator.
The current local date and time is 2008-08-22 14:50:18.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.3),
E: TSSTcorp CDDVDW TS-L632H, Rev TMC0
Audio CD in drive.
Found 18 songs on CD, playing time 63:14 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:31:37
Track 3, start time 07:30:67
Track 4, start time 11:32:05
Track 5, start time 15:56:67
Track 6, start time 19:46:47
Track 7, start time 22:46:67
Track 8, start time 26:23:25
Track 9, start time 30:37:07
Track 10, start time 34:14:62
Track 11, start time 35:16:65
Track 12, start time 39:02:00
Track 13, start time 40:36:65
Track 14, start time 44:55:37
Track 15, start time 48:21:05
Track 16, start time 53:09:50
Track 17, start time 55:18:65
Track 18, start time 59:37:32
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp CDDVDW TS-L632H on CDR media at speed 0X.

Error code 2131 help needed

i am trying to burn some cds but every time i do i get this error code2131
i have upgraded the firmware as i have seen suggested i am at a loss any help would be graetly received ihave also run a diagnostic as follows.
Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 132E7497457D9919
Current user is not an administrator.
The current local date and time is 2008-09-07 09:47:20.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8600 GT
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),
D: TSSTcorp CDDVDW SH-S203N, Rev SB02
Audio CD in drive.
Found 26 songs on CD, playing time 49:10 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:29:03
Track 3, start time 04:23:25
Track 4, start time 06:27:35
Track 5, start time 07:31:12
Track 6, start time 09:40:73
Track 7, start time 10:20:04
Track 8, start time 13:52:35
Track 9, start time 16:47:33
Track 10, start time 19:22:42
Track 11, start time 21:32:60
Track 12, start time 24:26:24
Track 13, start time 26:13:14
Track 14, start time 26:51:64
Track 15, start time 29:01:19
Track 16, start time 30:30:06
Track 17, start time 32:45:70
Track 18, start time 34:21:14
Track 19, start time 36:05:28
Track 20, start time 38:22:70
Track 21, start time 39:47:37
Track 22, start time 41:22:18
Track 23, start time 42:03:07
Track 24, start time 44:31:48
Track 25, start time 45:47:40
Track 26, start time 47:26:13
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp CDDVDW SH-S203N on CDR media at speed 0X.

There has been an epidemic of 2131 burning errors associated with the TSST TS-L632* drive. And some manufactures have offered a firmware update or drive swap to fix the problem.
I have not seen this issue come up your your model of drive although it is the same manufacturer.
It would be worth checking your computer manufacturer's download site to see if there is a firmware update available for your drive.
Otherwise I don't think I can help apart from contacting your computer supplier.
Maybe someone else has some ideas.

Patch for error code 2131 when burning CDs in itunes for Toshiba computers:

Just today, Toshiba posted patch for the infamous "error code 2131" when trying to burn CDs in itunes on many Toshiba laptops. Lucky for me, today was the first time I tried to do so, but I feel for all you other folks who have been very frustrated about this issue. Here is the link to it on the Toshiba support page:
http://www.csd.toshiba.com/cgi-bin/tais/su/susc_dtlViewDL.jsp?soid=2024958&moid=1909174&rpn=PSAF3U&BV_SessionID=@@@@043462335 6.1208403240@@@@&BV_EngineID=cccgadedlgfhkdecgfkceghdgngdgnn.0&ct=DL&alldocs=false
I'm going to install it now and report back if there is anything tricky about it (I read in another forum that someone had already gotten the patch and had posted a link to it at a private website where there were a few different options and you had to figure out which was the right one, but this should be easier and "official")
Hope this helps!

Dell Inc. Dell DM051
hmmmmm. i'm proceeding under the assumption that you've got a Dell 5150/E510. if i'm wrong about that, please check in with Dell to confirm your model prior to applying any updates.
i had a look at the support site for your model (or at least, what i'm assuming your model is). your firmware appears to be up to date for the HL-DT-ST DVD+-RW GWA4164B that you're getting the error on, but there does seem to be newer firmware available for the SONY DVD-ROM DDU1615. so it might be worth getting that, just in case there some kind of odd interaction happening between the drives.
Dimension 5150/E510
otherwise, we'd better check on some of the other usual suspects with this sort of thing:
iTunes for Windows doesn't recognize my audio CDs
... and these resources might be helpful with that:
Using CD Diagnostics in iTunes for Windows to troubleshoot CD/DVD drive issues
Updating the drivers on your Windows PC

HT4623 I was updating my iPhone 4S when the internet got disconnected. By the time I get connected again it could not restore due to an unknown error code 1611, pls help

was updating my iPhone 4S when the internet got disconnected. By the time I get connected again it could not restore due to an unknown error code 1611, pls help

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Or it could be an Apple problem and you will have to wait.

ITunes won't allow me to download anything. I get unknown error code 5002

ITunes won't allow me to download anything. I get unknown error code 5002... what do I do?
I am entirely updated.
I have rebooted.
I have exhausted this support website....
help.

I quote:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

Ipod getting unknown error code when plugging it in to itunes 9

My ipod was restored with itunes 9, but after it's done it wont get recognized with itunes. Itunes says there is a unknown error code(OxE800000A). How do i get itunes to recognize my ipod. I have 3.1.2 firmware, its a 2nd generation, 8gb.

Hi Demo, thank you for your suggestions.
I've tried updating in the following conditions:
1. "Over The Air" at one location;
2. On a Windows computer running the latest version of iTunes at the same location;
3. On Mavericks (10.9.4) running the latest version of iTunes (11.4 (18)) at another location;
4. On Mavericks, latest iTunes over a VPN with a server location in US;
5. On Mavericks, using a 3G connection shared from an iPhone;
6. On Yosemite developer preview with a previous version of iTunes at the same location.
I got the same results in most cases except for an occasional error with code 9; I'll try again in other conditions.
Interestingly enough, I've successfully updated my devices to iOS 7.1.2 and to iOS8 GM without any issues at the same location but, of course, no two conditions are exactly the same

Advent 5301 Unknown Error Code 2131

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