Advice about crackling sound on the P100-188

Hi,
If you own a P100-188 and are experiencing crackling with windows alert sounds (you can check this by opening the sound volume on the taskbar and continually clicking on the volume adjust button), and to a lesser extent with music and other applications, it may be worth contacting Toshiba. I sent an email to Toshiba's Technical department at [email protected] explaining the problem I was having and to ask if they were aware of it, as one or two other people have experienced the same symptoms. They sent an email back asking me to contact Toshiba Global Support Centre on 0870 066 0191 in order to get further technical advice and assistance. On doing this a support assistant asked me to re-install the sound drivers, which I did with no success, the crackling sound was still apparent, as a result I'm now waiting for the courier to contact me in order to send my notebook in for repair.
The sound problem wasn't bad and I only contacted Toshiba in order to enquire if they were aware of the problem and were working towards a solution, thinking that it was driver related as it occurred while using speakers and through earphones. It seems now that it is hardware related and only repaired by open heart syrgery.
I hope this helps other P100-188 owners with the same problem.

Hi Andrej, all my dealings concerning this matter are through Toshiba Global Support Centre, they arranged to pick my machine up for repair. What is most annoying for me right now is that I've just realised that the latest drivers for the sound card came out the very same day as I sent the notebook in for repair! If the problem I was having is driver related (I'm still unsure), then it seems I couldn't have gotten more unlucky with the timing, but with my luck it's to be expected lol.
I contacted the support centre again today to enquire on the status of my notebook, and I informed the support person that new sound drivers where available for my machine. She then contacted the repair centre and informed them that new drivers where available and recommended they try them before attempting a more drastic course of action. If it turns out that the drivers do fix the problem, it appears Toshiba have went to a lot of unnecessary trouble and spent a lot of money in order to have them installed on my machine! It would appear Toshiba (at some level) where aware of sound related problems on this machine as new drivers have been released, it would also appear that support personnel have been kept in the dark, so to speak.

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    Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-In vals: [0x00 0x80] [0x00 0x80]
    Amp-Out caps: ofs=0x1f, nsteps=0x1f, stepsize=0x05, mute=0
    Amp-Out vals: [0x14 0x14]
    Connection: 2
    0x03 0x0b
    Node 0x0e [Audio Mixer] wcaps 0x20010f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-In vals: [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x1f, nsteps=0x1f, stepsize=0x05, mute=0
    Amp-Out vals: [0x14 0x14]
    Connection: 2
    0x04 0x0b
    Node 0x0f [Audio Mixer] wcaps 0x20010f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-In vals: [0x80 0x80] [0x80 0x80]
    Amp-Out caps: ofs=0x1f, nsteps=0x1f, stepsize=0x05, mute=0
    Amp-Out vals: [0x00 0x00]
    Connection: 2
    0x05 0x0b
    Node 0x10 [Vendor Defined Widget] wcaps 0xf00000: Mono
    Node 0x11 [Vendor Defined Widget] wcaps 0xf00000: Mono
    Node 0x12 [Vendor Defined Widget] wcaps 0xf00000: Mono
    Node 0x13 [Vendor Defined Widget] wcaps 0xf00000: Mono
    Node 0x14 [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x00 0x00]
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    Pin Default 0x01014410: [Jack] Line Out at Ext Rear
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    Pin-ctls: 0x40: OUT
    Connection: 5
    0x0c* 0x0d 0x0e 0x0f 0x26
    Node 0x15 [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x00 0x00]
    Pincap 0x083e: IN OUT HP Detect
    Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
    Conn = 1/8, Color = Black
    Pin-ctls: 0x40: OUT
    Connection: 5
    0x0c 0x0d* 0x0e 0x0f 0x26
    Node 0x16 [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x00 0x00]
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    Pin-ctls: 0x40: OUT
    Connection: 5
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    Node 0x17 [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
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    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x00 0x00]
    Pincap 0x083e: IN OUT HP Detect
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    Pin-ctls: 0x40: OUT
    Connection: 5
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    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x80 0x80]
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    Connection: 5
    0x0c* 0x0d 0x0e 0x0f 0x26
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    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x80 0x80]
    Pincap 0x08173e: IN OUT HP Detect
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    Connection: 5
    0x0c* 0x0d 0x0e 0x0f 0x26
    Node 0x1a [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x80 0x80]
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    Connection: 5
    0x0c* 0x0d 0x0e 0x0f 0x26
    Node 0x1b [Pin Complex] wcaps 0x40018f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x00 0x00]
    Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-Out vals: [0x00 0x00]
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    Pin-ctls: 0xc0: OUT HP
    Connection: 5
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    Node 0x1c [Pin Complex] wcaps 0x400001: Stereo
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    Pin Default 0x593301f0: [N/A] CD at Int ATAPI
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    Pin-ctls: 0x00:
    Node 0x1d [Pin Complex] wcaps 0x400000: Mono
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    Pin Default 0x4005c603: [N/A] Line Out at Ext N/A
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    Pin-ctls: 0x00:
    Node 0x1e [Pin Complex] wcaps 0x400300: Mono Digital
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    Connection: 1
    0x06
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    Node 0x21 [Vendor Defined Widget] wcaps 0xf00000: Mono
    Node 0x22 [Audio Mixer] wcaps 0x20010f: Stereo Amp-In Amp-Out
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    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x80 0x80] [0x00 0x00] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80]
    Amp-Out caps: N/A
    Amp-Out vals: [0x00 0x00]
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    0x18 0x19 0x1a 0x1b 0x1c 0x1d 0x14 0x15 0x16 0x17 0x0b
    Node 0x23 [Audio Mixer] wcaps 0x20010f: Stereo Amp-In Amp-Out
    Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
    Amp-In vals: [0x00 0x00] [0x00 0x00] [0x00 0x00] [0x80 0x80] [0x00 0x00] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80] [0x80 0x80]
    Amp-Out caps: N/A
    Amp-Out vals: [0x00 0x00]
    Connection: 11
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    Node 0x25 [Audio Output] wcaps 0x11: Stereo
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    bits [0xe]: 16 20 24
    formats [0x1]: PCM
    Node 0x26 [Audio Mixer] wcaps 0x20010f: Stereo Amp-In Amp-Out
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    Amp-In vals: [0x00 0x00] [0x80 0x80]
    Amp-Out caps: ofs=0x1f, nsteps=0x1f, stepsize=0x05, mute=0
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    Connection: 2
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    Last edited by marcs (2007-10-23 14:12:23)

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    lang2 wrote:
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    Last edited by marcs (2007-10-23 17:36:11)

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