Advice for people upgrading to iOS4

I hope this little note will be helpful to people doing their first iPhone OS upgrade (maybe a reminder too for some of us who've been round this before).
Apple releases at 10.0 (or thereabouts) in Cupertino. You won't see it before hten anywhere else. If, for example, you're in the UK, that's about 18.00; in most of Europe, 19.00, and so on.
The first couple of days after Apple posts a major iPhone OS update can be a little fraught. The first couple of hours can be very fraught. The servers are loaded to capacity with download requests, and the forums are full of queries and worries. If you see this, read it and maybe it'll make the process a bit smoother.
The 2 key things are: take a backup first, and allow plenty of time.
Backup: most iPhone OS upgrades go OK, but a small proportion don't. Your backup is your safety net in case you are among the unfortunate (very) few. If you have a problem, it'll be painful, but if you have a backup, at least you know you won't lose your data. Use iTunes to do a full backup; make sure you sync your data to wherever you sync it.
Some people don't use iTunes or MobileMe or Gmail or Exchange to sync their contacts, calendar and so on. To those people I say please consider doing this at least once, just to keep your data safe. Once synced, make a backup of the synced data on your computer, again just to be safe. There have been cases where people, as a result of issues in the upgrade, have lost the data - this will help to avoid that.
Allow plenty of time: the download can take a long time. I don't know how bigh OS4 is, but OS3 was around 275MB. The servers will be rammed, and download speeds might be slow. There might also be interruptions in the download. You can use/unplug the phone during the download so don't feel as if you have to sit there watching it. Actually, I'm convinced that, if you watch it, it goes slower, all scientific evidence to the contrary.
The installation takes time: half an hour isn't untypical, sometimes longer. And when that's done, you'll have to sync all your data fresh - if you have a 32GB iPhone full of goodies, that could take a loooong time.
The moral is: *do not try to do this in a hurry*. We've seen many cases where people started the process just before they were about to go somewhere and needed their phone, and then got stuck. Interrupting the upgrade is very likely to cause problems, up to, in the extreme, bricking the phone.
Ideally, wait a few days: the servers are quieter and more reliable, and many common issues will already have been raised and resolved. I know how keen we all are to be early adopters (me included), but it really is more rational to wait (if less fun ).
Some apps may not be completely compatible with iOS4. There will be upgrades but they may not have got into the Store yet. If you have any apps you absolutely depend on, check wth the developer or the Store whether it'll work on iOS4. If you're unlucky in that respet, don't give the developer a hard time - they haven't had that much time to adapt to some very significat changes in the OS.
Finally, if you do run into a problem (and I really hope you don't):
- Search before posting your problem: there might already be an answer, and having many different threads on the same problem makes it harder for the people looking for answers and for the people trying to help too.
- Please remember, the people here are users, not Apple employees. If you need help directly from Apple, use the contact info on the support pages to find it. You'll get plenty of help (I hope) from your fellow users here, but please remember everyone's a volunteer, and don't give them (us?) a hard time if you don't get what you're after when you want it.
- If your iPhone has been subjected to non-Apple-standard software manipulation (i.e. j'broken), *you won't be able to get any help here*. The terms of use of the forums don't allow it.
Remember: *take a backup and allow plenty of time*
OK - that's it. Happy upgrading one and all
Message was edited by: nick101

Thank you, those instructions are great! My one question is how to make a backup of my backup? I sync through iTunes on a Windows 7 laptop and my contacts and calendar are in Outlook. I'm assuming that this upgrade wouldn't effect anything in Outlook so I'm not worried about that part, but what about my apps? After I run the upgrade I am assuming it will then just sync with iTunes and as long as I haven't done anything stupid, I should be good to go. Is that not a correct assumption? I have upgraded entire operating systems with no trouble, including from Win 95 to XP, XP to Vista, and Vista to 7. After those upgrades, especially 95 to XP, I'm assuming this will be a piece of cake! Anyway, I'll stop rambling here. LOL! Any suggestions on how to actually make a backup of my backup would be GREATLY appreciated! Thanks!
Tonya

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Message was edited by: Bruce Kieffer

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