Advice on family locator software w/Droid and LG Touch
I (Mom) on a Droid (last year's version) need to track my son on his LG Touch. Is there any family tracking software that is compatible w/both phones? I tried the Verizon Family Locator app, but the salesperson in a Verizon store concluded that my 'older' Droid does not support this app. I'm worried that my Droid is too old for family locator software. Do I really need to upgrade to the latest Droid or an iPhone for this functionality? Also, does such an app support a cross-platform pair of phones? Make sense? Many thanks.
Which Droid do you have? "Last year's version" doesn't mean a whole lot.
Are you aware of the cost of this app? I believe that it is $9.99/month for your phone AND $9.99/month for your son's phone. If your son does not have a data plan on his phone, you will ALSO be paying for data to use the app on his phone at a rate of $1.99/MB.
I believe that this is also not a stealthy app, meaning that his phone makes him aware you are actually locating him at the time you attempt to find him. He can also get around you trying to locate him by just turning his phone off.
In my opinion, this is a VERY expensive proposition for a very limited/questionable return. Since he will know you are trying to keep tabs on him, he will most likely just turn his phone off if/when he goes somewhere you don't want him to be. Of course, it is your son and your decision. Just thought I would point out what this app would actually provide you in terms of functionality. In my opinion, it is a good idea, just not a very good implementation by Verizon at a very high price point.
Similar Messages
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Why does the family locator sesson timed out and will not let you log back in for 24 hours?
Sometimes when I log into family locator it says session timed out and signs you out? Than it makes you wait 24 hours or longer to log back in.
angery, Let's get your Family Locator sessions working properly! When this happens, have you tried closing and reopening your web browser? Are you signed into the Family Locator site as the Account Owner or Account Manager? The Family Locator app is also available on select mobile devices. Open the app store (e.g., Google Play , App Store , etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app. This may be a great alternative to the Web Site. Please let us know which if you need further assistant.
TanishaS1_VZW
Follow us on Twitter @VZWSupport. -
Bought droid 2 months ago....phone is AWFUL sticking not working, LG touch less than 6 month old sticking not working properly, went back to store rec'vd a new phone for LG touch and a refurbished phone for Droid. LG phone stopped working 3 days after using it. Corporate does not help, I called them, they left me on hold. Called back they did not answer the phone. For the money I spend with Verizon the response I have rec'vd with my problem is not satisfactory to me. A refurbished phone is a phone that someone else had that had a problem and was sent back to be fixed once they fix it they sent it to someone else. WHAT IS THAT!!!! I spend $300 on a NEW phone and something happens to my NEW phone and they turn around and give me a REFURBISHED phone. In order for me to fix this problem I have to pay to have my service cancelled or pay for a totally different phone.
semisexi wrote:
It has been passed 30 days and yes I do have insurance on both phones. This is the third time they tried to replace the phone with the same one however it still sticks (I'm not sure what you mean by "sticking"? Can you explain what that is??), shuts off (even if the phone has been fully charged) and unable to receive or send text messaging and phone calls. (This is basic phone service - do you have a good signal where you normally use the phone? Have you updated with *228 to pick up nearby towers?) Don't they have a lemon law policy? It doesn't make any sense to have two phones one less than two months and the other only six to have issues the way they do.
Seriously, if you aren't able to make phone calls and texting isn't working with multiple phones and different models, the issue is not necessarily the phone - I would look at the signal, the network provisioning on your account, and what options you have set up.
And I really want to know what "sticking" is.... -
Is the Droid Mini compatible with Family Locator?
Can anyone tell me if the Droid Mini is compatible with Family Locator? I just bought my daughter the Mini, and can't get the app to load on her phone. Thanks!
Hello CCaserio
I'm sorry that device isn't listed as Family Locator compatable. There may be a 3rd party application that you would be able to use.
JoeL_VZW
Follow us on Twitter @VZWSupport -
Family Locator - When available on the Droid 3? Reportedly it is available on older Droid phones
Does anyone know when the Verizon Family Locator service will be available on the Droid 3?
The locatee application is reportedly available on the Droid 2, but not yet with the Droid 3.
Thanks!This may be because of hardware and OS diffrences, I would guess that they are working on a update that should work for you... Have you contacted CS and see if they had a update for this?
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Does the VZW Family Locator work on the Droid Razr Maxx after ICS update?
The VZW Family Locator App from "Play Store" finds the Area-Location of my phone to about five miles, but it will not finish the "refining" action before timing out. Am I leaving something undone or is this App only partially compatible with the Droid Razr Maxx.
Benidle, I'll be happy to assist you with Family Locator on your Razr Maxx. The app is compatible, but I just want to make sure that you have the feature active on your account as well. The app in the PlayStore is free to download, but there is a $9.99 charge for Family Locator. You can add this feature on your account by logging into My Verizon.
If you have the feature and are still receiving this error, make sure your location settings are all turned on in Settings, Location Services.
Let me know if you need further assistance!
MarquiaF_VZW
Follow us on Twitter @VZWSupport -
My daughter lost her iphone. I can locate it with verizon family locator, as it is still working, but this doesn't pinpoint it well enough for us to find it. She did not have the find my iphone in icloud turned on when the phone was lost. Is there any way to change the settings on her phone from a pc so I can turn this on?
If the iphone is a device which is using the iOS 7.0.4 then the 'find my device' is turned on by default. With this being said if you will go to www.icloud.com and login with your apple id login which is assocaited with the device icloud will pinpoint the device within a 10 meter radius.
Good luck Friend. -
Why won't Family Locator find a precise location with iPhone 5S? I set it up and it says it can only provide an area location.
lewismatt
Great question! This is a feature not available yet in the iphone devices. Precise location is not available, only course location. Learn more about the feature https://wbillpay.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familylocator .
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (ie..messages, Facebook, ect..) it glitches and won't load. The blue loading bar will just jump back and forth and the page will not load properly if at all....
It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
After about two day of getting reports the service stops and the only way I get it to start again is to log in to the website and locate my family member then I get all the old location report to me at once via text. Then it works for a couple more day and stops. Has been doing this for at least a month. Not the phone change phones same thing . . Removed the client and reinstalled same thing . . . This service is a joke!
We just got a phone for our daughter and added the family locator to it (she has the Intensity 2). This software, I have to say, is a joke. We both have Droid X's and the best that we can get is a target range of anywhere between 2 and 5.6 miles. Umm, considering most of her locations are with a half mile of our house, how does this gigantic target range do anything for us? I also sent up some Updates, like sending us a text whenever she gets to school or leaves it. Drove her to school today and have still not recieved any texts letting me know that she arrived...
Inside or outside, this service does not work. Even better, the only app that Verizon endores for this feature doesn't even work on most phones. Add it to our Droids, pick it, welcome screen comes on, pick 'OK' and it kicks out. Every time. Over and over. Finally downloaded family locator (V) app from somewhere else but it still behaves just like the family locator website - "your phone has been found in an 5.6 mile radius of such-and-such address" ! Brilliant. Glad we haven't lost her yet..........
I would like to cancel this service, but apparently Verizon does not want you to have an easy way to do this. There is no location anywhere on the website where you can disable this (worthless) feature. I guess I need to, yet again, call customer service. -
Can anyone offer me any positive advice on how to get Verizon's "Family Locator" to work accurately amongst 4 family members, all using Apples 4Gs phones? and what are the directions to get them working properly?
Thanking you in advance,
Brad <Personal information removed per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon ModeratorHi Brad
I would love to help with the family locator. It's a great application! Here's some frequently asked questions about the app: http://support.verizonwireless.com/clc/faqs/Features and Optional Services/family_locator.html?sayt=family loca*
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport -
I forgot my password and am trying to reset my ipod, but it won't work.It says that my ipod is in recovery mode and that I must restore it. I click ok, and then click on restore and update. Then it says connecting ipod software update server and a screen pops up with ipod software update on the top and iOS 5.1. It lists a bunch of stuff this update contains and on the bottom it says next, which I click and nothing happens, it just goes back to the ipod restore page. Help, what am I doing wrong?
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw. -
Every time I try and update my software version for my iPod touch from version 4.2.1 to version 4.3.5 I get within .5 MB (409.5 of 409.6MB) to the end and an error pops up telling me that my network connection has timed out so that the update could not be completed. I start the nursing program next week and need to download books onto my iPod, but it will not let me download the updated versions until my software is updated. I have tried restoring my iPod but when I restore it it says I have to download new software at the same time, therefore I can't even restore it. I just tried resetting my iPod and erasing all data as well as uninstalling iTunes and downloading it again and it still wont work. What do I do? I need to update it so it is ready for school in a week. Any advice? I have tried calling but as I understand I would have to pay for anyone to help me and I really don't want to do that until I have to.
Hi Jen. My daughter just compleated her nursing program and is now working as a full time nurse. Focus and study hard and soon you will be there too. Now to the problem at hand. I have the same problem. I gave up on it and satisfied myself with my iPod without the upgrade. Reason being I've read so many posts of people having problems after the upgrade. But I'm sure other factors are involved. Nevertheless here is the fix most say works to solve the problem: What ever virus protection you have installed on your computer, disable it. Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade. Hope this works. Charlie
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Is there a way to speed up a Mac (similar to de-fragging on a PC)? Mine has gotten slower and slower over time.
When memory/disc comes close to full would that have an effect on performance? How should I determine what programs/software to remove and free space?Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
I have tried to install the software from several sites including the apple site and they all say that the software is corrupted and did not install correctly to delete and reinstall. this seems unlikely as it has been weeks since I have been retrying the sites with the same results...is there an apple download that will check my pc for any errors that may be keeping the itunes from installing.. or is there anything else i can do to fix the issue.. its unlikely that itunes could stay corrupted for so ling without noticing it and fixing the issue..thank you...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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