Advice on in-place reinstall of ZAM7.5

* Environment *
Windows 2003 SP2 Release 2
Zenworks Asset Management 7.50.0043 IR18
PRU 01/07/2009
All ZAM conponents run on the same server
The ZAM SQL DB resides on a separate SQL2005 server
* Problem *
A few weeks ago, access to the ZAM Management Admin Console on the main
ZAM server stopped working. At this stage, no errors were shown, the
Admin Console just didn't load.
An attempt was made to re-install the ZAM Admin Console but this was
done using the original ZAM7.5 CD (i.e without patches). This made no
difference so we did a uninstall and then install.Since the last
install, we are not only able to get into the Admin Console but also we
get the following error:-
"TSCMgr.ex_ - Entry Point nto found".
Does anyone know of any TIds are would help us:-
1. Reinstall the Admin Console either on the server and/or on a
standlaone PC?
2. If we do a complete uninstall, is a new install possible whilst
still allowing us to keep our existing settings, reports, filters etc
as well as negating having to reconfigure all of our 3000 windows
clients?
Any help is greatly appreciated.
Thank you.

If I understand correctly you are trying to launch the ZAM Manager given the filename you described. In my opinion I would not do a reinstall of the entire application (DB, Filestore, etc, just the 32bit client, i.e. ZAM Manager. I have seen this issue before and must dig to find how it was corrected.
In the meantime, attempt installing locally on your PC or elsewhere. (You can install the manager on other machines and by providing the correct connectivity information during install will work). It will update the manager to the correct level typically during second login if you have applied any IR's Then we can go back and revisit why your install on the server is not working. We may just need to have it ignore or clear some settings before attempting reinstallation there.
Let us know how installing just the 32bit manager on a different machine goes.
Thanks, Bryant

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I know computers contrary to nerdic conceit ,do not follow logic. They are a mystery and it's all to do with where you poke them with the stick. I did expect that dealing with the logic switches it might not be needing a twelve year medieval apprenticeship and blood rituals and trance states to bring an appreciation.
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Thanks Kappy and others,
The thing is that the configuration in my brand new Macpro with 2GB added pre sale by Apple is not in accord with the advice about 'Pairs".
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01/03/14 02:51:43:747 | [ERROR] |   | OOBE | DE | | 7416 |
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01/03/14 02:51:59:355 | [ERROR] |   | OOBE | DE | | 8444 |
01/03/14 02:51:59:352 | [ERROR] |   | OOBE | DE | | 8268 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}.data. Error 0
01/03/14 02:51:59:355 | [ERROR] |   | OOBE | DE | | 8444 |   |
01/03/14 02:51:59:355 | [ERROR] |   | OOBE | DE | | 8444 | System check returned with error : -4 |
01/03/14 02:52:15:220 | [ERROR] |   | OOBE | DE | | 8508 |
01/03/14 02:52:15:220 | [ERROR] |   | OOBE | DE | | 8508 |
01/03/14 02:52:15:216 | [ERROR] |   | OOBE | DE | | 12312| Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}.data. Error 0
01/03/14 02:52:15:220 | [ERROR] |   | OOBE | DE | | 8508 |   |
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01/03/14 02:52:30:879 | [ERROR] |   | OOBE | DE | | 12784|
01/03/14 02:52:30:875 | [ERROR] |   | OOBE | DE | | 9980 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}.data. Error 0
01/03/14 02:52:30:879 | [ERROR] |   | OOBE | DE | | 12784|   |
01/03/14 02:52:30:879 | [ERROR] |   | OOBE | DE | | 12784| System check returned with error : -4 |
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01/03/14 03:25:06:243 | [ERROR] |   | OOBE | DE | | 6252 | " Failed to apply patch to file at ""C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll""" | Patcher tool returned error: 32769(Seq 4) |
01/03/14 11:38:15:839 | [ERROR] |   | OOBE | DE | | 7772 |
01/03/14 11:38:15:839 | [ERROR] |   | OOBE | DE | | 7772 |
01/03/14 11:38:15:836 | [ERROR] |   | OOBE | DE | | 1484 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}.data. Error 0
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01/03/14 11:38:15:839 | [ERROR] |   | OOBE | DE | | 7772 | System check returned with error : -4 |
Jeff, I understand you're just trying to help and please understand that my POISONOUS ANGER is in no way directed at you but at someone in the company you work for who caused this problem for me. Thus, from here on out the pronoun "you" refers interchangeably to "Adobe" or "The incompetent engineer (and I use the term loosely) that allowed this dog dirt to be released into my computer" The problem is clearly NOT with any of my apps but with the infrastructure that you place on my computer to have it all run (thus "common files"). So the advice to uninstall and reinstall is despicable. Rather, YOU fix the garbage in these programs that clearly don't benefit US the users but YOU the company, probably in keeping tabs on my license and right to use CC, which I pay for. I do NOT pay to have that underlying software break and then have to do YOUR work to fix it. Thanks for your ear.

Can't get in to ITunes - please help!!!!

Have recently downloaded iTunes 7.0 and am not able to access itunes. Error message keeps saying - ITUNES COULD NOT CONNECT TO MUSIC STORE - MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE. Have tried all advice listed, uninstalling and reinstalling,pop up blocker,firewall - and still no joy!!! Connection is fine as no problems accessing other sites. If anyone has any ideas - please let me know!
HP Windows XP

It's good to keep the following in a safe place:
1. Apple ID
2. Apple ID password
3. iCloud ID
4. iCloud ID password
5. Answer to Secret Questions
6. Rescue email
7. Wi-Fi password
8. iPad passcode
9. Restriction passcode
10. Guided Access passcode

Servermgrd crashes with EXC_BAD_ACCESS. Ideas?

I just realized that I'd posted this in an inappropriate thread (as a question in answer to a question), so I'll repost it here in hopes of getting input.
This problem has occurred after having suffered a boot disk failure and having performed a clean ground-up reinstall of 10.4.11 (10.4 DVD, followed by the Combo Updater directly to 10.4.11, on a dual 2GHz G5 with 8Gb of main memory and 1x500Gb and 1x750Gb disks). Servermgrd crashes immediately at startup, with an EXCBADACCESS error. The following log file entries will illustrate the problem. Note: I'm aware that they are not all from the same crash, but the content is reproducible from crash to crash.
From system.log:
Feb 26 08:49:09 thrale launchd: com.apple.servermgrd: exited abnormally: Bus error
Feb 26 08:49:09 thrale launchd: com.apple.servermgrd: 9 more failures without living at least 60 seconds will cause job removal
Feb 26 08:49:09 thrale crashdump[393]: servermgrd crashed
Feb 26 08:49:09 thrale servermgrd: servermgr_dns: hostname and DNS entries for this server are synchronized
Feb 26 08:49:10 thrale crashdump[393]: crash report written to: /Library/Logs/CrashReporter/servermgrd.crash.log
Feb 26 08:49:10 thrale launchd: com.apple.servermgrd: exited abnormally: Bus error
Feb 26 08:49:10 thrale launchd: com.apple.servermgrd: respawning too quickly! throttling
Feb 26 08:49:10 thrale launchd: com.apple.servermgrd: 8 more failures without living at least 60 seconds will cause job removal
Feb 26 08:49:10 thrale launchd: com.apple.servermgrd: will restart in 10 seconds
(remainder of the 10 crash cycles deleted)
From the console:
Feb 26 08:49:09 thrale crashdump\[1251\]: servermgrd crashed
Feb 26 19:35:42 thrale crashdump\[1251\]: crash report written to: /Library/Logs/CrashReporter/servermgrd.crash.log
From /Library/Logs/CrashReporter/servermgrd.crash.log:
Host Name: thrale
Date/Time: 2008-02-26 20:08:21.523 -0700
OS Version: 10.4.11 (Build 8S169)
Report Version: 4
Command: servermgrd
Path: /usr/sbin/servermgrd
Parent: tcsh \[1228\]
Version: ??? (???)
PID: 1348
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 libSystem.B.dylib 0x900031c8 strlen + 8
1 com.apple.Foundation 0x92bcc030 +\[NSString stringWithUTF8String:\] + 36
2 ...ple.S5Admin.servermgr_print 0x00445c78 doidle_zerotasks + 66072
3 ...ple.S5Admin.servermgr_print 0x00436b48 doidle_zerotasks + 4328
4 ...ple.S5Admin.servermgr_print 0x00442428 doidle_zerotasks + 51656
5 ...ple.S5Admin.servermgr_print 0x00433f64 doProcessArgs + 108
6 servermgrd 0x00006968 0x1000 + 22888
7 servermgrd 0x00004b0c 0x1000 + 15116
8 servermgrd 0x000028bc 0x1000 + 6332
9 servermgrd 0x00002764 0x1000 + 5988
Thread 1:
0 libSystem.B.dylib 0x9005afe0 accept + 12
1 servermgrd 0x0000a8d8 0x1000 + 39128
2 servermgrd 0x000076e0 0x1000 + 26336
3 com.apple.Foundation 0x92be50c0 forkThreadForFunction + 108
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000900031c8 srr1: 0x100000000000f030 vrsave: 0x0000000000000000
cr: 0x24004412 xer: 0x0000000000000000 lr: 0x0000000092bcc030 ctr: 0x00000000900031c0
r0: 0x0000000092bcc030 r1: 0x00000000bfffe4c0 r2: 0x0000000000303734 r3: 0x0000000000000000
r4: 0x0000000090ab8df0 r5: 0x0000000000000000 r6: 0x4850204c61736572 r7: 0xffffffffffffffff
r8: 0x4a65742033333330 r9: 0x0000000000000000 r10: 0x0000000090a3f628 r11: 0x00000000a2bc0684
r12: 0x00000000900031c0 r13: 0x000000000034ca00 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x00000000003603a0 r17: 0x0000000000000001 r18: 0x000000000046589c r19: 0x000000000035bf90
r20: 0x0000000000000000 r21: 0x0000000000365a50 r22: 0x000000000034ca70 r23: 0x0000000000360140
r24: 0x0000000000364720 r25: 0x000000000046589c r26: 0x0000000000360460 r27: 0x0000000000360210
r28: 0x0000000000000000 r29: 0x00000000a2be4e48 r30: 0x0000000000360540 r31: 0x0000000092bcc00c
Binary Images Description:
0x1000 - 0x11fff servermgrd /usr/sbin/servermgrd
0xbd000 - 0xc2fff com.apple.ServerAdmin.servermgr_afp 2.0 /usr/share/servermgrd/bundles/servermgrafp.bundle/Contents/MacOS/servermgrafp
0xc7000 - 0xcafff com.apple.webobjects.servermgr_jboss 2.5 (2.0) /usr/share/servermgrd/bundles/servermgrappserver.bundle/Contents/MacOS/servermgrappserver
(remainder edited for space)
When attempting to start manually in the terminal:
(root@thrale)77 html> servermgrd -d
2008-02-26 20:35:45.062 servermgrd\[1400\] * _NSAutoreleaseNoPool(): Object 0x305f70 of class NSCFData autoreleased with no pool in place - just leaking
2008-02-26 20:35:45.066 servermgrd\[1400\] * _NSAutoreleaseNoPool(): Object 0x306360 of class NSCFData autoreleased with no pool in place - just leaking
2008-02-26 20:35:45.070 servermgrd\[1400\] Entering initialize
2008-02-26 20:35:45.503 servermgrd\[1400\] Starting idle processing
Bus error
From /var/log/servermgrd.log:
#Start-Date: 2008-02-26 20:35:45 MST
#Fields: date time s-comment
2008-02-26 20:35:45 MST Listening for requests
The latter log file is very disappointing, as it contains nothing of any value about the crash or the operation in process at the time.
Interestingly, the following posting to the mailing list ( http://lists.apple.com/archives/macos-x-server/2007/jun/msg00432.html ) is not from me. But the person's log files contain similar information to mine, and the debug information when attempting to start "servermgrd -d" from the terminal is the same. However, this person had problems with their DNS setup, whereas I do not (as shown by the "synchronized" entry in the system log, and the following output):
(root@thrale)78 html> changeip -checkhostname
Primary address = 192.168.168.10
Current HostName = thrale.ises-llc.com
DNS HostName = thrale.ises-llc.com
The names match. There is nothing to change.
I followed the advice given in the later postings to the mailing list thread, up to and including replacing all the files associated with the servermgrd bundles in /System/Library/CoreServices and /usr/share with the versions from my other (working!) 10.4.11 server installation, to no avail. I hasve also cleaned out all the servermgrd locks, thinking that somehow one of them was hanging the process, all to no avail. Permissions have also been repaired multiple times. This clearly must be a problem with some input file somewhere- but there's no obvious way to bump up the debug level to get more verbose or informative output from servermgrd prior to the crash.
Any ideas? Since this is happening on a clean reinstall just a couple of days old (and was not happening prior to the reinstall), I'm not too inclined to reinstall yet again in the hopes of somehow fixing it...

Doing yet another complete reinstall from scorched earth fixed the problem, at the cost of another lost day. And, unfortunately, I have no idea why.
I have no idea why things appear to fall through the cracks during the installation process (or perhaps when applying the necessary updaters and security patches afterwards), but they do. One thing I'm getting very good at is reinstalling the OS. I've now pretty well optimized the machine for it, by moving everything possible that has to be customized off onto a non-root volume... So, for anyone else who encounters this issue, my advice has to be "reinstall a couple of times until it goes away".

10.6.8 - No Audio/Output Devices!!

I've had countless computer problems lately, but have traced the roots of these problems to the audio files.
My mac detects no output devices, and I have attempted all *simple* suggested solutions to fix that. I still get a startup sound. I do get sound through my USB headset, and have found that Skype DOES NOT work unless this headset is plugged in. Skype will crash when the headset is not plugged in.
I also have an unusually slow boot-up time, and after running it in verbose mode, have found that it gets stuck on some AppleHDA.kext files, as well as some com.AppleAudio~~~ files. The names disappear before I can write down the specifics.
Is there a way to find a solid set of completely new audio files and install those? What should be present as far as Audio kext files and com.appleaudiowhatever files? Anyone have any advice? A clean reinstall of OS X did nothing.

From what I've read, an OS installation will not usually fix these problems. I'm not super Mac savvy, so I wouldn't know why that is, but I know that an alteration of some files HAS been helpful for some people. I just don't know enough to know what in specific to do. I have found that some of my audio related kext files haven't been in the right place etc. (AFTER the reinstall), and given that information, maybe those aren't replaced during a reinstallation and that's why.
Anyway, I've done an SMC reset, PRAM reset, NVRAM reset, checked sound preferences, checked the Audio Midi Setup, plugged headphones in and out several times, opened Garageband, checked the System Profiler in which built-in audio input&output were listed, started from safe mode, used a root account, opened (booted from the OS X CD) Utility Disk and did all possible repairs, and followed all of the instructions listed here. I found, however, as many people suggested:
"I deleted the Audio dir and created a new one as root in the terminal. Can do it like this:
sudo mkdir /Library/Preferences/Audio
then set permissions, er owner:
sudo chown -R _coreaudiod:admin /Library/Preferences/Audio
Then change the input in the sound pref pane using an admin account. Should create the file."
I found that the "chown" command was always an illegal option.
Basically, I've determined that this isn't a logic board problem because the startup sound operates normally, and the System Profiler lists the audio devices. I just need the computer to recognize/utilize/whatever the internal speakers&mic.
I go to college in a few days and am desperate to solve this.

How do I do a completely new Lion install?

I had a Macbook Pro for 5 years, just got a new one. Used Migration Assistant to bring everything over from the old one to the new one and I'm in place. I'm selling the old one so what I want to do is wipe it clean, get ALL my data files, songs, applications, photos, everything off it so that it just has a clean install of Lion (its current operating system) and nothing else.
I tried rebooting to cmd-R and reinstalling Lion, and it completed successfully but all my stuff is still there. It didn't give me any options to wipe the hard drive clean and then reinstall Lion, at least that I could see.
How do I do this? I'd really appreciate any advice, thanks.

Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

Advice on in-place reinstall of ZAM7.5

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