Advice on SAP CRM
Hi Experts,
I am working on SAP ABAP, is it good to learn SAP CRM for future career, basically i am Graduate in Maths & Chemical engg.; working on ABAP for the last 3 years, i am very much interested to switchover to new SAP areas. I am doing my M.B.A(Part time course) and i have couple of years of experience in PHP/MYSQL before i was SAP consultant.
Please suggest is it fine to me in future & let me know future of SAP CRM.
Thanks in advance.
REgards.
Vishnu.
Hi Vishnu,
You have good experience in ABAP .you did not mention in which areas you are comfortable with Like SD or MM .if you want to be an techno functional expertise you can always think of having good knowledge in one of the areas you work with .
As you are looking for the career in CRM just go through this.
CRM deals with Customers .
Customer Relationship Management has become a crucial factor for the success
of a business. The customer is of central importance to the company and its
business processes.
The goal of CRM is to establish, retain and improve long-term relationships with
customers.
Traditional direct sales is characterized by decentralized information on customers.
In some cases, only one employee has knowledge of the customer and contact
information.
This information is not typically used collectively within the organization.
If information is forwarded, it is often limited and incorrect. Employee
fluctuations mean that valuable customer information is often lost.
Every employee who requires information on customer contacts can now use
CRM to obtain immediate access to all contact information.
By analyzing information, a company obtains broad knowledge of customers.
This enables a company to improve the services they offer, process inquiries more
quickly, develop relationships and promote stronger customer loyalty.
The mySAP CRM solution supports marketing, sales/distribution, and service
processes across all contact channels and supplies accurate analyses that can be
used for decision-making purposes.
mySAP CRM is a best-of-breed solution that allows you to optimize customer
relations across all phases, from customer acquisition through sales via all
available distribution and interaction channels to customer service.
mySAP CRM is based on the SAP NetWeaver technology platform, which means
that it can be seamlessly integrated into your existing IT landscape right from
the start.
Sail
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Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
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How to Identify Account via Call Attached Data (CAD)
Is the Interaction Center able to identify a customer via account number contained in call attached data (CAD) rather the via automatic number identification (ANI) service?
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Gentlemen,
I have a problem while import u201CSAPKU60003 & SAPKNA7013u201D into SAP CRM 2007,
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SAP_ABA 700 0015
SAP_BASIS 700 0015
PI_BASIS 2006_1_700 0006
ST-PI 2005_1_700 0006
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SAP_BW 700 0017
SAP_AP 700 0012
BBPCRM 600 0002
First I had the following error:
Syslog: k CQ3 : UMGSETTING& rscpexcc 12
GetDBMigrateCodePagesLangs uses TCP0D, TCPDB, TCP0C.
0 entries from FUNCT (%/SAPCND/CNF_GET_RECORD_FROM_DB%) deleted.
0 d / 0 i / 0 u / 6 = 100% ucf FUPARAREF
6 entries for FUPARAREF imported (/SAPCND/CNF_GET_RECORD_FROM_DBA*).
0 entries from RODIR (FUNC/SAPCND/CNF_GET_RECORD_FROM_DB) deleted.
0 entries from RODIR (FUNC/SAPCND/CNF_GET_RECORD_FROM_DB) deleted.
0 d / 0 i / 0 u / 1 = 100% ucf TFTIT
1 entry for TFTIT imported (D/SAPCND/CNF_GET_RECORD_FROM_DB*).
successfully set a temporary lock on table REPOSRC
REPOS /SAPCND/LDETERMINATION$14 A replaced.
REPOS /SAPCND/LDETERMINATIONU14 A replaced.
[dev trc ,00000] Wed Nov 26 16:33:14 2008 1315447 8.171484
[dbdsoci. ,00000] *** ERROR => invalid offset 0 for placeholder 16
71 8.171555
unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,
dsql_open returned with unexpected error code 2
Please contact the SAP support.
End of Transport (0016).
date&time: 26.11.2008 - 16:33:14
5 warnings occured.
3 errors occured.
Main import
End date and time : 20081126163314
Ended with return code: ===> 16 <===
After I got this error I upgraded the Kernel from patch level 159 to 179,
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From Import logs of the queue I can see the following,
Summary:
24 DOCUT imported.
16 DYNPS imported.
30 DYNPT imported.
387 REPOS imported.
43 REPOT imported.
Totally 505 Objects imported.
Totally 3636 tabentries deleted.
Totally 14 objects activated.
Totally 12229 tabentries imported.
62066888 bytes modified in database.
[dev trc ,00000] Wed Nov 26 18:14:19 2008 20996974 40.917838
[dev trc ,00000] Disconnecting from ALL connections: 30 40.917868
[dev trc ,00000] Disconnecting from connection 0 ... 287 40.918155
[dev trc ,00000] Closing user session (con_hdl=0,svchp=00000000003005B8,usrhp=00000000002FB748)
5759 40.923914
[dev trc ,00000] Detaching from DB Server (con_hdl=0,svchp=00000000003005B8,srvhp=00000000061530E8)
921 40.924835
[dev trc ,00000] Now I'm disconnected from ORACLE 8230 40.933065
[dev trc ,00000] Disconnected from connection 0 90 40.933155
[dev trc ,00000] statistics db_con_commit (com_total=527, com_tx=307)
59 40.933214
[dev trc ,00000] statistics db_con_rollback (roll_total=0, roll_tx=0)
52 40.933266
Disconnected from database.
End of Transport (0004).
date&time: 26.11.2008 - 18:14:19
2 warnings occured.
Main import
End date and time : 20081126181419
Ended with return code: ===> 4 <===
Please advice me.
Regards,
AhmedI have similar problem while updating support packages in SAP R/3 4.6C environment.
000 unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,
000 dsql_open returned with unexpected error code 1
000 unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,
000 dsql_open returned with unexpected error code 1
Here is an outline of series of events that happened:-
We are applying in support packages in SAP R/3 4.6C HR Development
(TFI) environment. We planned with installing all the SP stacks
starting from 1 to 9.
-Updated kernel, tp , r3trans and SPAM level to latest level.
We received the following error in Import_Proper step of Support
package upgrade. Though the step has been repeated after making sure
that we have all the required files at OS level, we go this error
repeatedly.
Main import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.25 46D
check-sum error in datafile after 9374854 bytes.
Main import
End date and time : 20081205192603
Ended with return code: ===> 16 <===
When we renamed Co-File & data_file at OS level to see if the files are
created again and reran we got the following error.
Main import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.24 46D
Main import
End date and time : 20081205185117
Ended with return code: ===> 12 <===
We tried importing the individual support package SAPKB46C52 from STMS
and the transport cancelled at an earlier step with the same error.
Dictionary import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.25 46D
check-sum error in datafile after 9374854 bytes.
Dictionary import
End date and time : 20081205195929
Ended with return code: ===> 16 <===
While playing around I have deleted the transport from the tp buffer
and added manually, before doing so I made a backup of tp buffer at OS
level and I got following error though I reverted back to backed-up
copy.
- Error in phase: IMPORT_PROPER
- Reason for error: TP_BUFFER_INCONSISTENCY
- Return code: 0008
- Error message: Wrong sequence of Packages in the tp buffer (e.g.
SAPKB46C52 )
I then tried to disassemble the package separately and reran the
import queue. Now I have RC 8 on that support package.
When I did R3trans -l on the datafile it completed successfully.
D:\>R3trans -l \usr\sap\trans\data\RB46C52.SAP
This is R3trans version 6.05 (release 46D - 27.10.08 - 16:32:00).
R3trans finished (0000).
I verified the size of file "CSR0120031469_0023301.PAT" and it is the
same as mentioned in SSP.
Let us know is there is a workaround. -
Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
ShekarHi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem -
HI TO ALL...
We are implementing SAP IS/CCS for one of our
client.For interaction center whether to go with
SAP IS/CCS OR SAP CRM any how client has SAP CRM
server too.
please advice us.....
andHi Abdul
salam
Thanx for reply...
But do u think SAP IS/CCS provides...
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SAP IS/CCS?
Then what would be u r comment in this case
Regards
appa -
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Hello Friends,
I am able to establish a connection with Crystal Reports with SAP CRM but after that i get a error Function module "Crystal/Get_ODS_field_Info "not found & Database connection error RFC/invalid/ handle".
Please advice how to solve this.
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You need to have the BusinessObjects Integration Kit for SAP. Integration Kit provides the database drivers and other features for reporting off SAP,to access sap objects into BO or Crystal Reports
Link to download the useru2019s Guide:
Please go to Http://help.sap.com
Click on BusinessObjects tab
Select the product as Integration Kit for SAP
User guide: BusinessObjects Integration Kit for SAP Useru2019s Guide.
It will list all the documents for Integration Kit for SAP which will be helpful to you.
Also if you have any other questions around the SAP Integration Kit for Crystal Reports I recommend to post this query to the Integration Kits - SAP forumThis forum is dedicated to topics related to the BusinessObjects Integration Kit for SAP.
It is monitored by qualified technicians and you will get a faster response there.
Also, all SAP Kit queries remain in one place and thus can be easily searched in one place.
you can download the complete documentation from the following link :
http://support.businessobjects.com/documentation/product_guides/
Choose "BusinessObjects XI Release 2" for the version and "Integration Kit for SAP" for the Product
http://www.businessobjects.com/solutions/sap/default.asp
Also Search ->Expert Forums->Business Objects-->Crystal Reports design
Regards
CSM Reddy -
Hi SAP CRM Experts,
I would like to create a new material type in CRM .
Would it be necessary to create a new material type in CRM or can create in SAP ERP and replicate to CRM or in need to create in both systems? What are the steps to be followed ?
Please advice me.
Cheers
SreedharYou can create it just on ERP side and replicate it to CRM system. To do the replication, go to transaction R3AS an run object DNL_CUST_PROD1. This download has to be performed before the material download.
A delta download is not available so this replication must be repeated everytime data is changed in ERP. You can monitor the progress of download in R3AM1.
Regards. -
Can I restart my career in SAP CRM!
Hi,
I am SAP CRM 5.0 certified in Sales, which was in 2007. I worked for a multinational company for 15 months in India. I worked on support project. And because I was on a contract and contract finished I had to leave the company. And I didnt want to work on SAP any more. I left SAP job in march 2009, since then I have not been in touch with SAP CRM. I am in UK right now and I want to work into SAP again. I know it is SAP CRM 7.0 now.
My questions are,
1) Is it possible for me to start my career again in SAP? if yes, how can I go step by step?
2) Is SAP CRM 7.0 is so different than SAP CRM 5.0?
3) Anybody has got any idea of UK SAP CRM market ?
4) Do they consider a person with 15 months experience?
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