Advice on using RH's ePub Format & Mobile Device Help

Hi All,
I'd like some advice on the ePub format and creating help for mobile devices using RoboHelp.
I need to create online help for a basic Contact Record Managment system that will be available on the iPhone, Android, iPad, BlackBerry Torch, etc. I'm using RoboHelp 8 and have followed the instructions on the Adobe blog to generate the ePub format. I'm trying to determine if I should use this format. The way I see it, I could either use the ePub format or modify the CSS so that the help content appears large enough on the mobile device screens.
Is the main benefit to using the ePub format its abililty to resize the content? I guess this would be useful, since the application will support both smart phones and tablets. Also, my other concern is creating online help that requires users to download an ePub reader. Do most mobile devices come ePub-enabled? I know the iPad does, but I'm not sure about smartphones.
If anyone has created help for mobile devices using RoboHelp and can offer any suggestions, I'd appreciate it.

ePub being the ubiquitous format now so almost all the smart phones and devices have a default reader for ePub.
For elaborate flow for ePub generation please follow the links below
http://blogs.adobe.com/techcomm/2010/04/robohelp_script_to_generate_epub_format_content_fo r_mobile_d.html
http://www.youtube.com/watch?v=8X1EOIZSu2U
http://rjacquez.com/robohelp_content_now_playing_o/
http://www.adobe.com/devnet/robohelp/articles/robohelp_epub.html
for best results you should try RoboHelp 9
Ashish

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PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Today i bought the new 3G iPhone so i went online to download the new 7.7 iTunes software. Now when i go into my iTunes a Windows pop up appears telling me that my 'Apple mobile device helper has stopped working' and that it is diagnosing the problem. The thing is that it doesn't diagnose the problem, the same box just keeps popping up over and over again.
I am not very computer literate and have tried everything that i can think of but nothing has worked.
Please can someone help because i'm absolutely dying to use my new iPhone; i queued up from 6 am to get my hands on it! :0(

I'm just a simple user. I don't know how to fix it any more than any of the other posters with this problem. I've looked around in control panel, done some poking and prodding with services and processes, and can't find a reasonable way to stop the messages without completely hosing up iTunes. I know the messages are annoying as ****, and nobody likes the idea, but sitting around and doing nothing is sometimes a whole lot better then doing something that makes it worse. See if you can find a document from Apple that tells you how to go back to the previous version of iTunes. I've seen that course of action mentioned several times for previous releases of iTunes upgrades, so the instructions for it must exist in another forum.
I just think, from the number of posts, that Apple is going to have to get a fix out pretty quickly, because this error pretty much shuts down their products on the Windows platform. They can't afford to let it go on for very long.

Mobile Device Helper has stopped working

I have just purchased an iPhone 3Gs, I have the lastest version of iTunes (9.1) and am operating on 32-bit Windows Vista using an Acer laptop.
First, the iPhone was not recognised - so re-installed iTunes, downloaded Service Pack 2 for vista, reinstalled iTunes. Did't work. Finally found a forum that lead me to delete a problem file for Acer laptops (can't remember its name now) but then my iPhone was now recognised!
Secondly, tried to sync my windows contacts (all my old contacta list from old phone) then had syncing problems..through more forums that error message stopped but now I have a new one that I can't get past...
'Mobile Device Helped has stopped working' comes up repeatedly and will not let me to anything with iTunes as it freezes until I end task in Task manager.
I have looked into other forums that talk of deleting the Apple Mobile Device, but it doesn't seem to me to be the rigt decision as the majority of people have just had to reinstall iTunes as it wont recognise the phone without the file.
It seems that the new iTunes doesn't like Windows Vista.
Please can anyone help me get past this point before I lose the will to live!! (it's been over 5hours now!!!!)
Thanks

Sort of the same issue.
Windows Vista 64bit Home Premium.
I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support (?), which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:
"Could not open key:
Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F862841205 6EF. Verify that you have sufficient access to that key, or contact your support personnel."
Got the same message for Apple Application Support. As a result, neither was installed.
Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.
After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.
Message was edited by: Zachary Prewitt

When I conect any ipod ,the itunes show an error msg-The syncServer found a problem and must be closed.After that another-Mobile device helper find a problem and must be closed -and this repeat more 2 times each are related with corefoundation.dll.

Six error msg about apple aplications that must be closed just when I connect my ipod to computers USB.SyncServer aplication and Mobile device helper is closed.The error relat.show :
AppName: syncserver.exe AppVer: 17.641.14.26 ModName: corefoundation.dll
ModVer: 1.550.54.0 Offset: 00043d08
These happens in both kind of messages that was showing three times each.After this ,Itunes can sinc music videos,photos,but I canot upgrade my ipod!
Detail:copy photo files from ipod to computer works normal.I use panda antivirus but without it in the computer,the problem persists.Yesterday I get the last ITunes,but the problem persists.I unistall anything about apple ,install the new Itunes and the problem remains.
And this problem occurs only after I connect ANY ipod to the computer,open Itunes for hear music,for example,still works OK.

I have been battling against the same issue for over 2 weeks now. After tracing what was happening on the machine to find that the crashes we're happening slightly after Apple's program we're identifying the Time Zone of the computer, I had the idea of checking the date/time properties of my Windows XP machine.
I unchecked the box to update the time from a time server (Internet time) and it's seem that this was what was causing itunes and its descendant to crash.
Now it seems it turned back to normal operation.
Please let me know if this fixes it for you as well.

Had to uninstall mobile device helper because a window kept coming up every 45 sec. saying it had stopped working. It wouldn't stop and online support said uninstall it.Well I did,now if I want to access iTunes store it pops up the iTunes has stop working

Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.

anyone?
*i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.7
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18005
Fault Module Timestamp:    49e038c0
Exception Code:    c06d007f
Exception Offset:    0001e124
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help.

Windows thinks the mobile device helper isnt working - idoit!

every time i get into itunes windows pops this message up saying that the apple mobile device helper has stopped working , but i can update my ipod and ive tryed the services directoty start/stop function for the helper. ive updated everything i can on vista and made sure that i have all the apple updates. does any one know how to shut that **** thing off. it drives me crazy they just keep poping up! help!

every time i get into itunes windows pops this message up saying that the apple mobile device helper has stopped working
With that one, see the following announcement:
http://discussions.apple.com/ann.jspa?annID=640
... and for more info on using MSConfig, see:
Using MSCONFIG to troubleshoot conflicts in Windows Vista

"Mobile Device helper has stopped working" after installing most recent

OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.
After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.
_*Steps I have taken :*_
I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .
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1) "Mobile Device helper has stopped working"
2) " Unable to load data-class information from Sync Services. Reconnect or try again later".
The most recent error message under "Problems Reports & Solutions" on my start menu read:
Product: MobileDeviceHelper
Problem: Stopped working
Date: 4/7/2010 3:42 PM
Status: Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
This is the same message that I have received the last 10 times under Mobile Device Helper.
*Please PLEASE please*, does anyone know how to resolve this problem?
*Thank you SO MUCH for any insight.*
-signed, UGH!!!

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Itunes 10.5 mobile device helper has been stopped

Hi guys, I got a problem with my itunes, after it upgraded, the mobile device helper will stopped when itunes is open.
And when I tried to connect the iphone 4s, it stop responds. I have been reinstall itunes for 3 times, and I already installed the safari and quicktime, but it still won't work.
what should I do?

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Apple Mobile Device Helper Failed????!!!???

I tried downloading the new itunes and the new software for 2.0 and downloaded both fine but now every time i start itunes i get a message saying apple mobile device helper has failed and it will not sync or recover my phone, my phone was bricked til i recovered it on my old computer, now it seems to be working ok, but i dont have any new software. Also my new computer can not run itunes because everytime i do run it i get a message saying the helper has failed every 20 seconds or so, i want to update everything on the new computer (with vista home premium if that matters)but dont want my phone to brick again, any suggestions? already tried reinstalling itunes, and i can get the message to stop if i uninstall the apple mobile device helper but then my phone will not sync, also i have the original 8gig if that matters, thanks in advance for any help

You can go to "C" drive, Program Files, Common Files, Apple, Mobile Device Support, Bin and remove AppleMobileDeviceHelper.exe file -- that will stop that message from poping up.

Hey! apple mobile device helper keeps crashing!!!

Itunes keeps crashing due to the apple mobile device helper!!!! I have now tried absolutely EVERYTHING that apple suggests and nothing works it has resulted in me not being able to restore my iphone and i have no numbers, no nothing!!!

See Troubleshooting issues with iTunes for Windows updates.
tt2

Apple Mobile device helper problem

Can you help me? Everytime i run iTunes I see following alert: Mobile device helper has stopped working I've tried all possible solutiuns. I've restarted Mobile Device Service in Control Panel. I have reinstalled iTunes, but I still can't connect my Iphone 4s to computer. I have Windows 7 64 bit. Are there any other ways to fix it?

i finally found a way to fix the problem (aprt frm throwing the bloody thing away)...rolled back the computer htree days and reload evrything..so far no more problems

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The last two times I have started my computer the Apple Mobile Device Helper suddenly quits and I can't open iTunes. I tried to download iTunes again but the download consistenly stopped up at 17%. I don't know what's wrong. iTunes worked fine yesterday. Please help!

Okay, so the same thing is happening to me. I do not have a Mac.
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I don't really know what I'm doing.
Everything I plus in my iPhone it doesn't pop up in my iTunes.
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After installed the 10.5 itunes, when running itunes, it always shows the mobile device helper stop working. And when doing syn, it says the back up is not working!!!!
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I am exactly in the same condition. Right after updating to 10.5 I get this error report when I launch iTunes. My system is Windows XP.
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Hi there,
I would recommend following the steps outlined in article below to completely remove iTunes and it's support applications and reinstall a fresh copy.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
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Advice on using RH's ePub Format & Mobile Device Help

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