AE: Calendar Days for Escalation times

When setting escalation times in AE, the tool doesn't recognize holidays or calendar days. Therefore, if we shut down for an extended period of time during a holiday, the request will automatically go the secondary approval. Does anyone have a workaround for this? Is the plan to disable the escalation times during major holidays? What happens in the event the holiday is nation specific?

Hi Neal,
to my knowledge, there's no workaround yet.
We have the same problem with having an escalation time of 3 days, but over weekends this will reduce to only one.
Did you open an OSS to SAP on this?
Regards,
Daniela

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AE: Calendar Days for Escalation times

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