AE CS3 install failing

I'm using the deployment method of installing After Effects CS3 on multiple Macs. Copy the install files to the machines using ARD, then initiate the install via ARD with a unix command to run the installer in silent mode. This install method works on all but three machines. These three end up with the installed files in the right places and such but the app will not launch and gives an error...
"You can't open the application 'Adobe After Effects CS3.app' because it is not supported on this architecture."
These are PPC Macs but the install completes just fine on all the rest and the app runs as expected. These same three machines also return errors when I attempt to run the install from a mounted image of the install disk (from server) it gets part way through and asks to insert the install disk to continue.
Anybody experienced anything like this?

The three non-working ones are in a group of 28 machines that are not only the same hardware-wise, but are manufacture siblings... coming from the same production run with nearly identical MAC addresses. They all have the same nvidia geforce 7800gt video and no peripherals apart from the same Apple 20" displays.
I had thought maybe something about the install files got messed up in the ARD copying so I deleted and recopied those files, but the install failed with the same error.
I'm just about ready to zero the drives on these three and reimage them. But, not one to easily admit defeat I'm willing to experiment a little on these.

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Adobe CS3 install fails on new iMac

I have been unable to install Adobe CS3 Design Standard on my brand new 27" Core 15 iMac. I have followed all the suggestions from Adobe, but only Acrobat installs okay. Can't get Photoshop, Illustrator, or Indesign to install. On the Adobe forums someone told me that CS3 is not compatible with Snow Leopard. However another post quotes Adobe claiming that it is compatible. I am wondering perhaps if it is the installer that doesn't work with Snow Leopard. Is it possible to boot up this new iMac with Leopard, installed on an external drive? If so, perhaps I could then install CS3 on the internal drive and then re-boot to Snow Leopard and all would be well?

Is it possible to boot up this new iMac with Leopard, installed on an external drive? If so, perhaps I could then install CS3 on the internal drive and then re-boot to Snow Leopard and all would be well?
The new iMac will not run an earlier OS. Besides, even if it could, Adobe can be very fussy about allowing you to move things from one drive to another. It might see it as an unauthorized installation on a second computer. CS2 runs on mine, but don't know about 3.
http://www.pcworld.com/article/170967/handsontest_adobe_cs3_purrs_on_snowleopard.html
http://kb2.adobe.com/cps/512/cpsid_51215.html
Not sure, but you might have to first de-authorize it on the Leopard to get it to install on the Snow. There is a "transfer" option somewhere.
Message was edited by: WZZZ
Message was edited by: WZZZ

Illustrator CS3 instalation fails, request me the CD

I'm trying to install the trial of Ai CS3, but when i install it, start but stop and request me the Adobe Illustrator CS3 CD, but i don't know why.

I don't want to install Rosetta if I don't have to.
But you will? Not sure what else you are looking for. This is an inherent limitation in all CS3 installers and apps - they require Rosetta, if only for the tiniest bit. unless you plan on upgrading your AI, that's the way it will have to be.
Mylenium

Cannot install Adobe CS3, Installer fails

Hi, everybody,
I hope somebody can help me here, as for almost 3 weeks now I am trying to install Adobe's CS3 Design Premium and I can't get it to work. Adobe's tech support is very friendly and comes with solutions and things to try now and then but first response time is really slow (48h) and secondly they haven't found a solution yet, though being escalated up in Tech Support levels already.
Problem:
Can't install CS3 (English version), Design Premium
Platform:
WinXP Professional SP2 2002 (all patches) US
Intel Pentium M 1.7 GHz
1.5 GB RAM
C:, D: Partition
On C: still 25 GB available
Computer is in domain.
Have tried to install it as local Admin and Domain-User (who is also in local Admin group with all rights).
Furthermore CS2 is installed, Macromedia, Office products etc.
Details:
1. Can start installer, all screens are accessible, can make entries everywhere.
2. Installation starts and progress bar appears.
3. Installers runs to the end (without any problem), summary screen comes.
4. Summary says that some products could not be installed.
5. Installer installed the "smaller" apps, like Acrobat, Device Central, Bridge etc. BUT NOT Flash, Photoshop, Illustrator etc.
Side effect is that, as Acrobat and Distiller cannot be activated by itself, I cannot use them anymore and the CS3 installer does remove these two CS2 products. Well, working with Reader currently :-(
Also, the numerous uninstallations (45 min!) remove also PDF plug-ins and Flash plug-ins, so a terrible situation to be in.
What I have tried so far (and which hasn't worked):
1. Ran CHKDSK over the hard disks, no issues.
2. Installed from hard disk (instead DVD).
3. Disabled all services and startups, as well as firewalls, virus scanners etc.
4. Let the cs3clean script run (provided by Adobe, which resolves problems if you had CS3 beta installed, which I didn't), with level 1 and 2.
5. Tried to install only specific applications (not all).
6. Ran MSCLeanup app.
7. Analyzed CS3 Install log for FAILED, Error Code 3 etc., no dramatic entries. Only thing that sometimes appears:
- Error 1303, not enough privileges for CONFIG.MSI, which seems to be a known MS issue when the hard disk responds too late. Of course privileges for CONFIG.MSI are there, also tried reapplying them, deleting folder etc.
8. Applied privileges new to all folders.
9. Ran a registry cleaner
10. Deinstalled Bridge 1.0
11. Tried it in Safe Mode, not possible (Installer says cannot be run in sfae mode).
More:
Adobe tech support also suggested to uninstall Bonjour, but I cannot find any entry and therefore have no idea how to uninstall. Add/Remove programs doesn't list it.
As the Installer runs about one hour, it is not only time-consuming, it also kills my productivity, as no Browser, Adobe or MS product can run when the installer is running.
Googled for error 1303 and CONFIG.MSI similar problems. Found numerous entries with CS3 installation issues, with some the CS3 Beta clean script helped, others had success with copying installation folder to hard disk, everybody something else (or no solution). And nothing that helped me.
As I know haven't heard from Adobe Tech Support for four working days, does anybody have any idea what else I could try?
Thanks
Matthias

There are log files that record the process of installation. If errors occur, they will be recorded in those log-files.
You should open up the log file in C:\Program Files\Common Files\Adobe\Installers. The file is called something like Adobe Creative Suite 3 Design Premium 1.0.log.gz (depending on your install type).
Pay attention to the file extension: it should be .log.gz and not just .log
To open it you should have a program like Winzip or Winrar, because it's an archive file containing a text file.
Search in the text file for the error message. Search for "Error ".
In my case it was "Error 1401.Could not create key \Software\Classes\.svg\OpenWithList\Illustrator.exe. Verify that you have sufficient access to that key, or contact your support personnel."
Now follow these steps:
1. Make sure you are logged in as an Administrator in Windows XP.
2. On the Windows TaskBar, choose Start, Run, type "regedit" (without quotes), and click OK.
3. Navigate to the following key that was of your error message (in my case it is: HKEY_LOCAL_MACHINE\Software\Classes\.svg\OpenWithList)
4. Right-click "OpenWithList" and choose Permissions.
5. Make sure your user name displays under "Group or user names."
NOTE: In the Windows XP Pro edition, the user name displays next to the word, Administrators.
In the Windows XP Home edition. the user name may display without the word, Administrator.
If you are not sure whether or not you are logged in as an Administrator, you can verify user rights in the Control Panel, User Accounts.
6. Verify that "System" also displays under "Group and User Names."
If the System name is not there, add it as follows:
7. In the Permissions for OpenWithList dialog box, click Add.
8. Type "System" (without quotes) in "Enter the object names to select" and click OK.
9. In "Permissions for System," make sure "Full control" and "Read" are set to "Allow."
10. Click OK, exit the Registry, and proceed with the install.
Read the tech note as well: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402035&sliceId=1
My problem was solved this way. Good luck!

Component install failed error message installing CS3 on windows xp

Trying to install CS3 from original DVD on to XP professional computer. Install completes with notice of Errors 5 components and under each component such as Flas CS3 it says "Component install failed" How do I overcome this problem. Have tried all solutions in help to no avail.

Installation and Licensing Problems
Read the part about CS3 exactly and try again...
Mylenium

"Component Install Failed" for CS3 on Windows 7

For reference, I have a Lenovo X200 Tablet PC, running Windows 7 and Creative Suite 3 Design Standard.
Last Friday, 9/23, I tried opening Illustrator and received an error message that told me to uninstall then reinstall the program. I received the same error message with InDesign and Photoshop. All three programs had, up to this point, been working fine.
I uninstalled CS3, restarted my computer, and attempted to reinstall. The shared components installed fine, but Illustrator, InDesign, Photoshop, Version Cue, etc. did not install, and gave me the "Component install failed" error message.
I went through the list on this Support page.
I tried all of the Solutions except the ones based upon Windows Event Viewer error numbers (as my Event Viewer didn't show any of the listed numbers).
I didn't install any updates or download anything between the last time CS3 worked and when it failed on Friday, so I'm not sure what caused it to fail in the first place.
If anyone has any suggestions or advice, I'd appreciate it.

I spent the entire day trying and repeating all of the suggestions found in the forums.
My last effort resulted in a successful install CS3 Illustrator. I didn't try to install the rest of the suite.
You can search for the details on how to do some of these steps -- they are all in both support and in the forums.
I uninstalled CS3.
Using control panel I uninstalled every other Adobe program - flash, air, extendscript -- anything Adobe,
I ran the Creative Suite Cleaner tool as administrator
I did a couple of passes of registry cleaner - I used CCleaner
Then I manually deleted leftover adobe files and folders. Some were read only, but I changed the setting and deleted anyway
Then I ran another 2 registry cleaner passes
I rebooted
Ran CS3 install as administrator
I opted just for Illustrator
And I prayed!
It worked for me. (I will say that installation looked despressingly similar to all the failed attempts of the day.... slow and forever on the install of shared components, but then in the last 5% it did move on of the installation to Illustrator! And to my utter shock it installed successfully)
Hope some of this helps.

PS CS3 Extended fails to install. XP Pro

PS CS3 Extended fails to install. Windows XP Pro.
Computer info: Pentium 4
CPU 2.8GHz
1.50GB Ram
29GB Free Space
I seem to have the same problem as dixieppc. http://www.adobeforums.com/webx?224@@[email protected]
I have tried to install PS CS3 from the original CD. It "Extracts Setup Files" then says "Loading" then nothing and back to desktop.
In add and remove programs the PS icon is there, but no size. When I click on change/remove it starts loading and then windows throws out a setup.exe error.
I purchased the product in January 2008 and have still not been able to load it.
Any help would be most appreciated.
Thanks

Dave I tried that it did not work. Reloaded windows XP and that did not work. I am getting someone to help me wipe the c drive clean and then reload XP. If that doesn't work, then I don't know what to do.
Thanks for your help. It is nice to know that there are so many people out that there that will take the time to help.
Thanks again
Helen

Install failing on Server and Shared Components: Indesign Server CS3

Two identical servers, same result on both servers. Windows 2003 x86 servers, up to date w/MS patches. .Net 3.5 sp1 installed. Run InDesign Server CS3 install, install takes a LONG time and then fails with the error below:
I've looked for some sort of install log and there isn't one. I've called Adobe and was told that ID Server tickets are escalated to Tier 2 support and therefore new tickets can't be opened via the phone support (that piece would have been more helpful prior to spending 60 minutes on hold waiting for a person) and they referred me to the online ticket system. The online ticketing system reports that initial contact will be made "within three business days". I'm on a customer deadline with this install and can't wait three days for resolution. Any ideas where to look for more information on the cause of the failures?
Thanks!
Shannon

I don't have any sort of definitive answer for you, but this was a fairly common place for the standalone to fail, too, if I recall correctly.
I have no experience with the server version, but for a standalone I would recommend an uninstall, followed by running the clean script (Using the new CS3Clean Script) then register jscript.dll on the system and reboot with a bare minimum of startups enabled. TONS of stuff you would think is innocuous would conflict with the CS3 installer.

After a licensing failure message, I tried to reinstall CS3 design standard but the error "Component Install Failed" occurred and I still am unable to use Photoshop or InDesign Please Help!

after a licensing failure message, I tried to reinstall CS3 design standard but the error "Component Install Failed" occurred and I still am unable to use Photoshop or InDesign Please Help!

J3liu1 I would recommend reviewing the installation log files for the specific error message which you are facing. You can find details on how to locate an interpret your installation log files at Troubleshoot installation with install logs | CS3, CS4. You are welcome to post any specific errors you discover to this discussion.

"Component Install Failed" while reinstalling Web Premium CS3

I purchased Web Premium CS3 about a year and a half ago, and have been using it successfully. However, my machine recently experienced some operating system issues and the decision was made to reinstall the OS. I was very careful to deactivate my CS3 software beforehand.
Now I am trying to reinstall my software and I am receiving an error message that simply says "Component Install Failed." What should I do?

Run the Cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html
Delete the caps.db in C:\Program Files\Common files\Adobe\caps and its backups
Reinstall the programs
You will get the same error
Uninstall it again from your Add or Remove Programs system control panel without deleting the caps
Reinstall again
This is a bug in the CS3 installer that requires this convoluted procedure. And naturalyl make sure you have sufficient user privileges and turned off your security tools or other potential interferences.
Mylenium

"Component install failed" with installed Flash CS3

Did a clean install of CS3 without Flash, but find that I need to use it now.
Any attempt to install now just leaves me with a "Component install failed" after 20+ mins install. Extremely frustrating.
I see this in the Console.app:
[0x0-0x148148].com.adobe.Installers.Setup hdiutil: attach failed - codec overrun
Thoughts?

OS 10.5.6
Uninstalled from the original installer disc.
Cleanscript = yes
DiskWarrior = no
Original media install.
Did the procedure again, same thing. Even manually deleted the Flash browser plug-in, thinking that might be something to do with it.
Same Console error: [0x0-0x580580].com.adobe.Installers.Setup hdiutil: attach failed - codec overrun

Component Install Failed error in CS3

I have been trying to install the trial version of Illustrator CS3, as I only need to use the program for a short time. I tried installing more than five times now, and right before the installation process is over, it says that my Shared Components have installed properly, but Illustrator CS3 didn't, and underneath that it says "Component install failed." I've tried uninstalling it and running CS3Clean up to level 3 many times, and I am still getting this error. This is getting really frustrating.
I am running on a Windows XP SP3. I already have a trial for Photoshop CS3 installed, and it works perfectly, so I don't know why Illustrator isn't working. Can anyone help me please?

Well I also have Acrobat 7, Reader 9,
Make up your mind which you want to use. Update Acro to v9, if necessary. Other CS products can reside happily with each other, Acrobat cannot (though marketing claims otherwise). In any case, narrow down your selection of tools and make your mind up whether in your situation simply taking the plunge and buying a suite (Design Premium for instance) would not be smarter. Things can only get worse the more versions progress...
Mylenium

Failed to install CS3 on Vista - Component Install Failed

I am unable to install Adobe Creative Suite 3 Design Standard on Windows Vista 32-bit OS.
Short version:
When I insert the installation CD and go to auto play, it says that Adobe Acrobat 8 Professional is all ready installed and greys it out, making it impossible to select as a choice. Funny thing is, Adobe Acrobat 8 shouldn't be installed - more details on that debacle below. Then when I try to install the rest, Shared Components installs successfully but the rest of the programs (Photoshop, Illustrator, Indesign, Version Cue) don't and cite "Component install failed".
The Beginning:
This all started with the pesky "Licensing for this product has stopped working" etc. So I went and tried all the solutions Adobe provided about FlexNet. Those didn't work. So I sucked it up and went to uninstall and install.
When I went to install, things seemed to be fine, shared components were installed and it started installing InDesign. Then, my computer decided to randomly shut down during Adobe installation.
Upon restart, I tried installing again and got the Component install failed error messages for everything but Shared Components. So then I tried going to Add/Remove programs to uninstall Creative Suite.
That seemed to remove everything except Acrobat 8. The add/remove window did not list Acrobat 8 as an option to uninstall. So I went to Adobe's solution about how to uninstall Acrobat 8. Ran the C5 Cleaner Tool. Then went to cmd to del AcroIEHelper, Acro PDF, pdfshell etc. Was told "Access denied". So then I went to manually delete from Program Files, took ownership of what files I could and deleted everything except Acrobat\Resource\CMap. These files appear to be read-only. Attempting to delete says "You need permission to perform this action. Try again".
I attempted to install ignoring that there's little pieces of Acrobat 8 still on the computer. Again, got component install failed.
I think the problem is that I can't clean up the last remnants of the previous install of CS 3, which Adobe lists as a potential cause for the Component install failure.
All ready tried solutions:
C5 Cleaner
Safe Mode
Programs to delete files : Eraser, CCleaner
Disabling permissions (still get "you need permission)
What else can I try to fix this?
Thank you!
[email protected]

Thank you Bob. Good to know. I'm getting a tech guy to come in tomorrow to take a stab at it. If he finds anything, I will update this post in case it helps out others in similar cases.

CS3 Extended trial when CS3 installed

I am wanting to trial CS3 extended on a system which already has CS3 installed. When I download the trial it does not attempt to install CS3 extended as a separate application but merely "repairs" the existing CS3 installation and does not give me an opportunity to trial CS3 extended!
How can I get CS3 extended trial to install as an additional but entirely seperate application?
To add a further complication the system is a windows 64bit. The current cs3 is installed but does not take advantage of 64 bit features and installs as a 32 bit application in C:\Program Files(86). I understand CS3 extended is meant to take advantage of 64 bit so clearly a seperate install into C:\Program Files is needed. The whole purpose of the trial is to see how well CS3 extended takes advantage of the Windows 64 bit OS.
Naturally I do not want the existing CS3 installation to be changed or in any way compromised by the trial.
Thanks in advance for info
David Southwell

I registered here on the Adobe site in 2000 or the year before but my contacts with Adobe and a few of their old hands go back long before then.
I agree with your "flying F" comment and deeply regret the loss of direct contact with and responsiveness of the pre-"contracted out support" days. I agree that the "old engineers" appear to have been deterred from posting but IMHO that had little to do with Bobs analysis about negative comments by users when the forums got going. The pressure on the engineers not to contribute appeared to have more to do with their honesty and tendency not to contradict users who voiced legitimate grievances. This was not welcomed by management who seemed to me to have morphed the organisation from a user responsive outfit to a much more bunkered view of the world. To me the turning point came after the blistering Adobe received when, in the eyes of many users, they failed to respond quickly and efficiently to the introduction of firewire.
Since then response has IMHO gone down hill to the extent that they the response to legitimate user complaints is pretty poor. The way they responded over the misleading information about the differences between PS CSs and CS3 extended is a case in point. Most organisations would have at a minimum said OK if you are going to spend some more money with us then we will be v. happy to upgrade you from CS3 to CS3 extended rather say you have to pay full price for the extended version on top of paying for CS3. This is therefore a reasoned objection to what to me appears to be a grossly insensive way of dealing with a legitimate enquiry.
There are those hear who say it is not worth commenting here because only users hear what is being said.
I do not agree.. I understand the discussions here are carefully read by a team at Adobe HQ .. attention is only paid when enough voices speak with sufficient reason and clarity. So IMHO we should speak up responsibly here with the expectation that what we say will be listened to even when the listening is not publicly acknowledged!!
I also agree that plain ******** is destructive and should be discouraged.
There needs to be a clear understanding that as users we need Adobe's products and those of us who are long established users wish Adobe well. On the other hand Adobe do have a responsibility to be responsive to us and to clearly expressed reasonable needs.
I also believe there are those whose primary role here is to damp down expectations that what is said here may have an impact there. IMHO the PR should not be believed.
David

Component Install Failed

Hello,
I think I seriously messed up somewhere along the line.
I was using the Beta program and, when CS3 full became available, I uninstalled it. Only after I'd uninstalled it and tried installing the full version did I realise I hadn't deactivated the beta.
I received message about Component Install Failed on 2 items (CS3 and Shared Components).
So I uninstalled the parts of the full version which were successfully installed (Bridge, Toolkit, Device Central and StockPhotos) and followed the instructions to manually remove CS3 (I also scoured the registry to remove any references to any installed Adobe products, searched my PC for any references to Adobe and ran a few registry scrubbing programs) - I tried to install CS3 full again with the intention of deactivating it then uninstalling it but no success - I received the same errors as before.
I also just ran the new Windows CS3Clean script at Level 2 and it has not resolved the problem.
I've even manually searched for "cache.db" and "caps.db" files as someone in the Labs forum suggested that could be the file which holds the "activate" info for the beta.
I installed what I could of CS3 beta (Bridge, Toolkit, StockPhotos and Device Central) and tried to see if they had the option to "Deactivate" but I couldn't find them - is the "Deactivate" option only available from Photoshop?
I'm now stuck with the issue of being unable to install the CS3 full version due to CS3 Beta previous installation and cannot reinstalled CS3 Beta to deactivate because it also detects the CS3 full version installation attempt.

--- PROBLEM SOLVED ---
--- PROBLEM SUMMARY ---
Once creative suite 3 was installed, any application from the suite would display a dialog complaining that "Licensing for this product has stopped working". The log file located in c:\program files\common files\adobe\installers contained an error in regards to Flash Player 9
("Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group.") The application log within the Windows event viewer also displayed an error pertaining to the inability to remove a previous version of the flash player from the system
(Product: Adobe Flash Player 9 ActiveX -- Error 1904.Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT -2147220473. Contact your support personnel.).
Our enterprise is a long-time user (and abuser) of the Novell ZENworks snAppShot Utility in distributing applications via Novell Application Launcher. It is because of this unfortunate behavior that we must support many old application snAppShots. I was fortunate to have recently re-built my system and installed the Novell snAppShot for Flash 8 (the creator, not the player). This snAppShot contained Flash Player 8, and when installed via the snAppShot application object and not through its source MSI, it is unable to be uninstalled from that source MSI. As the Creative Suite 3 installer cannot be expected to deal with uninstalling applications that have been re-packaged, it was unable to remove the snAppShot version of Flash Player 8.
--- PROBLEM SOLUTION ---
I enabled the uninstall function on the application object for Flash 8 and was able to forcefully uninstall Flash 8 (as well as the player it included). After uninstalling the application object, the CS3 install completed successfully.

AE CS3 install failing

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