AE CS6 Crashing when scrubbing .mxf footage
Hi everyone,
I am using native .mxf - MPEG-2 HD footage shot with a Canon XF300, and nearly every time I place it in the timeline or or viewer and scrub AE freezes and crashes. Non mxf footage doesn't cause AE to crash.
I am running a newly built Windows 7 64bit system
Dual Xeon 2687's
EVGA Classified SRX motherboard
96 GB RAM
3 SSD (operating system and applications on one, scratch and cache on others)
GeForce GTX580 3GB
internal 10K raptor drive (footage)
External OWC 4TB Qx2 RAID 5 / 0 (switched configurations in an attempt to resolve issue) (footage) - connected eSATA / USB2.0
I have adjusted the preview resolution settings, the preferences, the location of scratch disks, changed the location and connectivity of media hard disk, I have attempted older drivers, and ive switched video cards - I previously was using Quadro4000. I have reinstalled the Adobe Suite, and just yesterday did a complete reinstallation of the OS. And that hasn't seemed to solved the issue.
In the Windows event log, the error reads: Faulting application path: C:\Program Files\Adobe\After Effects CS6\Support Files\AfterFX.exe
Faulting module path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\mc_dec_mp2v.dll
I am new to .mxf and I have only been using this footage format for a few months, however the crashing issue did not occur until about a month ago. Im not using proxies I believe it was around the time when I applied the latest AE update. I cant say with confidence it was the update because I also was switching GPU drivers to resolve Premiere Pro crashing. Essentially AE worked when Premiere Pro didn't, and now visa versa.
It always catches and crashes before going into adaptive resolution. Are the hard drives not able to keep up?
Footage runs fine in Premiere Pro
Hardware seems to check out.
Any insight would be appreciated.
I suspect you're an occasional (i.e. not full-time) AE user like me, you expect things to work as advertised, and when they don't, you're at a loss.
You have to remember this: AE is a MATURE APPLICATION. There is code under the AE hood that has been there for 20 years. Adobe doesn't totally re-write the code from version to version, they patch where necessary to avoid a massive re-write. If they did otherwise, your reasonably-priced, off-the-shelf software would be much, much pricier, and where would that leave you?
Does every such patch work each and every time? Adobe does a lot of testing, but to expect that every possibility has been covered isn't realistic.
Here's another consideration: there are so many combinations of operating systems, system manufacturers, third-party cards, processors, etc. that can accommodate AE that it's getting increasingly difficult for an off-the-shelf application like AE to be all things to all people. That's why you see so many threads where people ask diagnostic questions about OS, Processors, cards, media containers, codecs, AE settings, etc. They all play a role in getting AE to work properly.
I'm not apologizing for AE. I'm not apologizing for Adobe, either. But given the currentl landscape, that's a just a fact of life.
If I had a big shooting schedule coming up, and I knew in advance that AE would play a big role in my projects, I would find a way to transcode my footage on its way into the computer that would cause AE fewer fits.
But that's me; I'm not a big fan of being on the bleeding edge, I like consistency. You may approach the topic from a different point of view.
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Faulting application name: Bridge.exe, version: 5.0.1.23, time stamp: 0x505aad8f
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
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<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
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<TimeCreated SystemTime="2013-01-21T04:58:21.000000000Z" />
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<Data>01cdf793e58dd872</Data>
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Dreamweaver cs6 crashes when switching from design to live view
dreamweaver cs6 crashes when switching from design to live view
read my reply
Date: Thu, 30 May 2013 20:27:49 -0700
From: [email protected]
To: [email protected]
Subject: dreamweaver cs6 crashes when switching from design to live view
Re: dreamweaver cs6 crashes when switching from design to live view
created by Preran in Dreamweaver - View the full discussion
Hi,
Can you try the solutions mentioned in this document?
http://helpx.adobe.com/dreamweaver/kb/crash-live-view-dreamweaver-cs5. html
Thanks,
Preran
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Start a new discussion in Dreamweaver by email or at Adobe Community
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Flash Pro CS6 Crash when pasting object
Hi
I am finding that Flash Pro CS6 crashes when you try to paste an object from one FLA library to another.
This only seems to occur when the object contains a text object with an embedded font.
Can you help with this problem please.
Cheerssolved
i was having the same problem and found the solution from Adobe.
you have to go to control panel - hardware and sound - display -
change the size of the text to the smaller one 100%
REstart the os and start adobe flash
i wish this will help -
CS6 crashing when sequence settings are changed
When I launch CS6 and select a new doc - it had default settings for the sequence. When I change them to DSLR - or anything but default......CS6 crashes, does not say why & shuts down. Tried changing them after setting everything else - same result.
Running a HP 8770w Elitebook
32G RAM
SSD primary
twin SATA's raided
nVidia K5000M (supported_cuda_card.txt in Adobe changed to read Quadro K5000M)
Any thoughts? I cannot get PPCS6 to run anything if I change the setting.I'm sorry if I was not clear. I was referring to sequence presets. If you do not choose the proper one BEFORE working it screws up the footage. Sure, you can change the presets once working - but that crashed it too. Loved the comment though!!
On a fresh load of CS6 - the default sequence preset settings are other than DSLR - which is what I use. SO, you either change them in the first window, or do so after the sequence is open & running. Neither would work and crashed out as soon as you touch a button other than the default camera setting. We tried a number of different approaches to get the proper setting loaded. Nothing.
It turns out it's all an Adobe/nVidia issue. CS6 Premiere does not dig the Quadro K5000M.
But, after repeated attempts we found a workaround.
Fresh install of CS6 - restart
Edit the cuda_supported_cards.txt file as described in these Forums. Restart
Hack the card itself - restart
launched CS6 Premiere Pro & not only is the card there - but fully operational.
Results of speed tests in HD & 4K were amazing - this is realtime editing - finally. -
Adobe Premiere Pro CS6 crashing when importing HDV Video
For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
handler_name: Apple Alias Data Handler
creation_time: 2013-12-23 18:51:36
language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
handler_name: Apple Alias Data Handler
creation_time: 2013-12-23 18:51:36
language: eng -
SpeedGrade is crashing when rendering 60fps footage to 23.97fps?
I've been using speedgrade cs6 all year and this has never happened to me and I'm not sure how to fix it. I've gotten all the update patches for it and it still crashes when rending footage to frame rates. Any ideas what the problem could be?
My in codec is H.264, Linear PCM and my out codecs I've tried is Apple ProRes 4444 @ 23.976fps and Apple ProRes 422 (LT) @ 23.976. All the footage is from a canon 60D recording 60fps.
My setup is a macbook pro running OS X 10.8.4. Processor: 2.6 GHz Intel core i7. Memory: 16GB 1600 MHz DDR3. Graphics: NVIDIA GeForce GT 650M 1024 MB.
Thanks
Stephen -
CS6 crashing when saving a file.
I am running Adobe Illustrator Cs6 on my Windows 8 computer. I have been using the program with no problems for a few days now. However today the program is crashing when I try to save a file. It starts saying it is not responding. I have tried restarting the computer a few times. Any ideas as to why it might be doing this and what I need to do to fix it? I really need to get the program working ASAP.
Thanks!We need to know some exact system info and details abouzt what the file contains. Many of these crashes simply happen when ther program is unable to embed rasrterized preview data or similarly, raster effects/ pixel images in the file make the saver go *boom*. Of course the standard solutions apply - trahs the prefs, save locally, turn off external interferences liek virus scanners.
Mylenium -
Photoshop CS6 crashes when doing anything
I can start it just fine, but it crashes when I open a new file. Happen on both x86 and x64. I find it weird that I can run After Effects CS6. But not photoshop, So please help me.
System File:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:11, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2511 MHz
Built-in memory: 1918 MB
Free memory: 864 MB
Memory available to Photoshop: 1533 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce 6150SE nForce 430/integrated/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1440
Video Card Number: 1
Video Card: NVIDIA GeForce 6150SE nForce 430
OpenCL Unavailable
Driver Version: 9.18.13.697
Driver Date: 20121002000000.000000-000
Video Card Driver: nvd3dumx.dll,nvd3dum
Video Mode: 1440 x 900 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 6150SE nForce 430
Video Card Memory: 128 MB
Video Rect Texture Size: 4096
Serial number: 92628701192123445467
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\EPICST~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 298.0G, 226.0G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Windows 7 Crash Log:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 5022da52
Fault Module Name: nvoglv32.DLL
Fault Module Version: 9.18.13.697
Fault Module Timestamp: 506b3253
Exception Code: c0000005
Exception Offset: 000ec5a8
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Mac-user myself, so I can just offer generic advice …
Boilerplate-text:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)? -
Photoshop CS6 crashes when using burn tool, crop tool, and dodge tool?
Just recently upgraded from Photoshop CS5.5 64bit to Photoshop CS6 64 bit. Crashes when using burn tool, crop tool, or dodge tool? Thanks for your help!
Turn off OpenGL in the prefs and update your graphics driver before re-enabling it.
Mylenium -
InDesign cs6 crashes when exporting objects with drop shadows to interactive PDF
I am using the trial version of InDesign CS6 on a mac OSX 10.7.4 I need to export my document as an interactive PDF. I have found that the export works fine so long as none of the objects within my document have a drop shadow. However, if I add a drop shadow to any object (text, images, or video) InDesign will crash when I try to export. I am adding the drop shadow by selecting the object and then choosing Object > Effects > Drop Shadow. Is there another method I should be using to add the shadow if I want to export to an Interactive PDF?
Hi Peter, thanks for the response. Yes, I have tried creating a new blank project and adding one text object with a drop shadow and then exporting to Interactive PDF, and I experienced the same result. I tried replacing my preferences as you suggested and found that it did not have any affect.
I continued developing my InDesign document without using any drop shadows and began to experience the same type of crashing under two more circumstances. 1. When relinking assets in my Links panel. 2. When exporting to interactive PDF with interactive objects that are being clipped (I get a warning telling me I have clipped objects before I export; when I click export I experience the same crash.) I have tried exporting the same file to a print (non-interactive) PDF and experienced no crashing.
I thought I should mention that I am using a retina display mac book pro with 16GB RAM. Could my graphics cards or the configureation of my machine be causing my issue?
Thanks so much,
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