AE keeps asking for a serial - All I have is the Suite Serial

I've been dealing with tech support since since last week with several calls each lasting over an hour and yet have received absolutely no response on how to deal with this issue. Furthermore, every a new representative gets on the the phone I have to repeat the problem. Doesn't Adobe keep track of the incidences on their case numbers???!
My problem goes as follows:
I had to reninstall my Windows XP system. As a result I had to reinstall all of my applications.
I have a copy of Adobe Creative Suite Production Studio Premium CS2. The suite was installed and activated. All of the applications load up except for one and that is After Effects 7. Every time I try to start it it asks me to please register the copy and then asks me for a serial number. The ONLY serial number I have is for the entire suite - which I understand should be able to activate all the individual applications. Obviously I've tried putting the Production Studio serial in the box and the number does not work.
Adobe seems to have washed their hands with this because every conversation I've had with them on the phone ends up with them saying they don't support CS2 and that I have to go to the forums. This doesn't add up for me. I'm experiencing a licensing issue for a product a purchased and have a right to use. Adobe's response has been for me to upgrade which would be nice, but I have not upgraded for financial reasons. All I need is help from Adobe to activate a product that I purchased from them.

If you send me your case number, I can ask someone to look into this. Send the case number to me in email to kopriva at adobe dot com.
More suggestions on how to communicate with Adobe when things go wrong are here.

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Could be a permissions problem, so the licensing never can persistently verify the serial and create the necessary key files. Try creating another user account with admin privileges and run it from there, then check the settings on your existing account and the pertinent user data folders.
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This is a duplicate thread - see here

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What would the pricing be for adobe web hosting for me; I all ready have CS3 creative suite, an existing plan for the new Photoshop and Lightroom 5. But I need also to use Muse?

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Acrobat Pro XI subscription keeps asking for license and I don't think the subscription has one. Help?

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Irving Greenberg
Attorney At Law
17 West Jefferson Street
Suite 100
Rockville, Maryland 20850
Telephone: (301)-309-9916
Fax: (301)741-4175
E-mail: [email protected]

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Aperture 3 keeps asking for my serial numbers every time I launch it.

I'm writing this not because I have this problem (though I did have it) but because I couldn't find a direct answer here in Apple Support Communities but did eventually solve it.
After purchasing a new iMac to replace an aging MacBook Pro, I tried copying the original ProAppsSystemID file in /Library/Application Support/ProApps from the old to the new system, hoping that would transfer my Aperture license. That didn't work (for me), though Aperture continued working on the old MacBook Pro. I went digging and found my original Aperture activation keys (original and upgrade), entered those on the new iMac, and was finally able to launch Aperture 3 on the iMac.
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Thanks - this worked for me too - you saved me alot of heartache and wasted time :-)

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Hi curt,
I have installed one copy of my PS CC at home in my windows machine which is working fine.
But I have my second copy installed in my office mac whcih keeps asking me to register and the countdown has begun. What should I do.
I tried the helper link http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html but I am sure things are fine on the data I have provided. Because if data was the issue my windows copy too would have asked for credentails. Please help.
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Check just a few post down. I think Victor already answered this for someone else.
http://discussions.apple.com/thread.jspa?threadID=1490882&tstart=0

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I had the trial version down loaded and tested. I decided to by a license in CC, so I uninstallded the test version and downloaded the real version from Creative Cloud.
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http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hi,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
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To Reset Firefox do the following:
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Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
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AE keeps asking for a serial - All I have is the Suite Serial

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