Afrojack Forget the world pre-ordered album thats now out wont download!
Hi I've pre-ordered Afrojacks new album forget the world and I've got 3 songs from the album that were available to download at the time but the rest wont download it just comes up with purchased but no download button and i just think that this is unfair because I've paid the money and now my songs aren't coming through! I am very disappointed with that part of the itunes store and this has happened to various people with various albums online. Please help me sort this out. Thanks.
Hey there Ashvirm,
It sounds like you pre ordered an album, but for some reason it hasn't downloaded to your library. Start by checking for any available downloads with this:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Then if nothing downloads, check your purchased history to see if you can find the album there and download it:
Download past purchases
http://support.apple.com/kb/ht2519
If it is not there, and you have been charged for it, I would next reach out to the iTunes store support team directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling
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Hello Kendrick25,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
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http://support.apple.com/kb/HT1933
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Hi there,
I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads' but it tells me that all my downloads are up to date!
The album came out on 15th July The Pet Shop Boys new album and I still haven't been able to get it, please help
:o)
Liza JayneDoes it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?
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How can I cancel a pre-order albumi
How can I cancel a pre-order album off my phone.
You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.
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Hello MaineMoxie,
This information from the iTunes Store explains the Pre-order process:
http://help.apple.com/itunes/mac/10.0.1/interface/index.html#itns3165
To pre-order an item, click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
To download a pre-ordered item, click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
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Hope this helps!
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Place the iPOd in recovery mode and then restore. For recovery mode:
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Thanksyou may delete this discussion. I fixed the issue
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