Afrojack Forget the world pre-ordered album thats now out wont download!

Hi I've pre-ordered Afrojacks new album forget the world and I've got 3 songs from the album that were available to download at the time but the rest wont download it just comes up with purchased but no download button and i just think that this is unfair because I've paid the money and now my songs aren't coming through! I am very disappointed with that part of the itunes store and this has happened to various people with various albums online.  Please help me sort this out. Thanks.

Hey there Ashvirm,
It sounds like you pre ordered an album, but for some reason it hasn't downloaded to your library. Start by checking for any available downloads with this:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Then if nothing downloads, check your purchased history to see if you can find the album there and download it:
Download past purchases
http://support.apple.com/kb/ht2519
If it is not there, and you have been charged for it, I would next reach out to the iTunes store support team directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling

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