After 10.3.1 update Library intact BUT all apps appear in download queue

After completing the upgrade to 10.3.1 tried to sync phone. Itunes automatically went to Itunes store and started to download apps I have already downloaded and updated long ago. Time to download then went to 6 hours and itunes froze.. Rebooting machine and re-starting itunes continues the loop. I replaced library with "previous"....initial loop was gone for a few minutes and then store wanted to download 115 apps.
How do I get my "library" back to reflect current app status and not have it want to download everyone app again and FREEZE?

I suggest you try the very clean and very forceful AutoLoader method:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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