After 10.6.8. Quicktime movies on my website won't play. Others on iMac, ipad even PC no problem. There is no way to install other version as they are all earlier. Message says I may need to install additional download? What?
HELP! I have a MacBook Pro purchased 12/10. My website has two quicktime movies embedded. After 10.6.8. these website movies will not play on my computer.
NO ONE Else has the problem. I can play the movies from a file on my MacBook Pro purchased 12/10. Movie works on my ipad and iphone. Friends with iMac, PC etc. have no problem. ANy ideas? My website can't open them on my computer. I suspect there is lots of security stuff that is preventing the open.
http://208.64.141.26:8081/muzmark_test.mov
Nothing opens when that URL is opened in QuickTime Player.
True "Streaming" files require hint tracks be included in the file.
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I am trying to send emails via a hotmail account on my i phone 5 and get the following message despite recieving e mails. "cannot send mail an error occurred delivering this message"... i have tried to restart phone to no avail. I have tried to delete and re input account to no avail. I need help
Hello lclaunch22
You may need to validate the account with Hotmail. When logged in to the Hotmail account on a computer, there are instructions on how to do this.
iOS: Setting up Hotmail, Outlook, Live, or MSN email accounts
http://support.apple.com/kb/ht1694
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Any help?!
I would recommend using VLC player for random mp4 movie files.
If it is an MP4 from a known device like ipad or iphone perhaps ensuring itunes and OSX is totally up to date -
I still am having problems with Aperture not loading, It just refuses to work, and I get the message saying it has encountered a problem, and I may need to re-install which I have done dozens of times. The fix mentioned on an earlier post doesn't work as it is for Ver 10.6.6 and I am running 10.6.7
Do you have Final Cut installed on your machine?
If so, you may want to look at this article: http://support.apple.com/kb/TS3528
Let us know if that helps. -
After updating os to OSX 10.9.1 I can't open any new pdf files. I get a message saying It may be damaged or use a file format that Preview doesn’t recognise. I can still read older saved files but no new ones arriving by email. Also can't attach a pdf to an email to send out. Any help would be appreciated.
Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print PDF's displayed in Safari, you may be able to print by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar may appear under the cursor. Click the printer icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
I used migration to send photos form my Mac Book to my I Mac now i get an error message "iPhoto can not be opened because of a problem" Check with the developer to make sure iPhoto works with this version of Max OSX. You may need to install any available updates or reinstall IPhoto.
I tried installing Iphoto it said it was downloaded successfully. I still get the error messafe, and can not open any photos of program, any suggestions?What version of iPhoto do you have on the Macbook and on the iMac? What systems are you running on the Macbook and on the iMac?
Does the message only refer to "a problem" or does it specify what it is?
Happy Holidays -
Unable to get Quick time movies to play on my imac. This is the error message I allways get.
"The document “4-20130701090400-7.mp4” could not be opened. The movie is not in a format that QuickTime Player understands.You may need to install additional software to open this type of file."Download and install VLC Player. It plays more formats and is free and highly regarded.
http://vlc-media-player.en.softonic.com/mac
Cheers
Pete -
After I installed the latest version of ITunes I get a message saying I'm missing the SQlite3.dll file. I have even unistalled the new version and then re-installed, still same message.
With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Restart the programme all should be well
In case that your OS is (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "SQLite3.dll"
3. Now paste it in the folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Restart the programme, it should not display that message, it should be clear.
Good Luck -
I downloaded the latest version of Adobe Reader (11.0.07) and installed it. Message said install successful. But APEX learning software does a check to see if my system has Adobe Reader and it says I still need to install it. What's up? This has happened to me numerous times throughout the years. I need to get to the bottom of this problem. Thanks for your help.
You still don't give us the message you are receiving. My guess: you are trying to open a PDF in a browser that uses its own PDF viewer, not the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html
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after upgrading to os josemite cs4 applications will not run. Message displayed that I need to install the legacy java SE 6 runtime. Is this necessary to fix the application loading?
Found the answer:
Java for OS X 2014-001 includes installation improvements, and supersedes all previous versions of Java for OS X. This package installs the same version of Java 6 included in Java for OS X 2013-005.
installed above and it now works
Blessings -
About MS silverlight! Went to Bing-maps. Got a message saying that I needed a newer version of Silverlight. Can't find silverlight on my McBook Pro. Does it come loaded on OS X, Safari, any Apple software? I do not recall ever installing it? Should I follow the pop-up warningg and download it?
Thanks John Galt,
I will do that. Hopfully there will be not compatibility issues. A-NmN. -
Trying to watch a video on quick time player and i keep getting this message You may need to install additional software to open this type of file. what do i need to install and how
I believe there is a technique which uses some similar suggestion to unwittingly tempt the user into installing malware, in order to be able to watch some (usually sexually explicit) video, so be aware of this ruse.
The only things I would download would be Perian that extends Quicktime, available here,
http://www.perian.org/
and if that did not do it, then try VLC to use instead of Quicktime. -
I am stumped - I am trying to open a recent Pages file (created with a newer software that I thought was correctly installed recently) but error message says that I need a "newer version" of Pages. My software updates show that there are no updates available. Pages 09 version 4.3 shows as my current version.
You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter -
Ok here lately when i came into my office and go to cut on my imac desktop 24inch all in one it would come up to a white screen with a grey folder with a question mark blinking in the center of the screen well i just want to reload the machine but when i put my Mac os x install dvd that came with it into it you gets past the folder blinking to the screen where it has the Mac os x installer bar at the top but in the middle of the screen in says Mac os x cannot be installed on this computer and has two buttons one that says ok and the other that says restart how can i get this to stop giving me this error and get to where i can just reinstall the os PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!
I understand, while you may have knowledge with PCs you don't have the diagnostic tools available to you to professionaly diagnose a Mac. Apple does not make those tools available for the general public, they are only available to Apple and AASPs. To install the OS on the machine you need to locate the original 10.5.x install disc that shipped with the machine and insert it into the SuperDrive. Below are Apples instructions for setting up the machine:
Turn on the computer.
Insert the Mac OS X Install DVD into the optical drive, or insert the MacBook Air Software Reinstall Drive into the USB port.
Restart the computer.
Press and hold the "C" key while the computer starts up. The computer will start up using the Install media. Alternatively, press and hold the Option key at startup to select the volume containing the installer.
If your are using a wireless mouse, a mouse icon should appear asking you to turn the mouse on so that the computer can discover it.
Select a language, then press the right arrow key.
Click the Utilities menu, the choose Disk Utility.
Select a volume to erase (usually called Macintosh HD).
Click the Erase tab.
Click Erase... Important: This step will completely erase your hard drive. If you have installed Microsoft Windows using Boot Camp, or have multiple partitions, this procedure will erase the partition you select.
A dialog box appears asking if you want to erase the partition: click Erase.
After the partition is erased, choose Quit Disk Utility from the Disk Utility menu.
Part Two: Installing the operating system
When the Mac OS X Snow Leopard Installer screen appears, click Continue.
When the license agreement appears, click Agree.
Select the disk you erased. It should now be highlighted with a green arrow.
Click Install. A status bar appears on the bottom of the screen while Mac OS X installs.
An Additional Information screen appears, advising you that you operating system has been installed. Click Continue.
An Install Succeeded screen appears. Click Restart.
Part Three: Completing the Mac OS X Setup Assistant
When the restart has completed, a welcome video plays, then country/region selection screen appears.
Select your country or region and click Continue.
Select a keyboard layout and click Continue.
A migration screen appears. If you wish to migrate your data from another Macintosh, see Migration tips and tricks. If you do not wish to migrate, or want to migrate later, select "Do not transfer my information now" and click Continue.
A Wireless Service screen appears if you have wireless services available within range of your computer. Select "On" and click Continue.
If the network is password protected, you be asked for a password when you select it. Type the password and click Continue.
An Apple ID screen appears. This is used to purchase content from the iTunes store. When complete, click Continue.
If you do not have an Apple ID, click Continue to move to the next screen.
A Registration Information screen appears. You are not required to fill this out, but it is helpful if you do. When complete, click Continue and your product registration will be sent immediately.
If Mac OS X servers are available on your network, you'll be asked if you'd like to log on to them. If not, click Continue.
A Create Your Account screen appears. This will be used to create a User Account with Login ID and Password for you computer. You should remember this password. You'll be asked for it when you install new software or perform other administrative tasks on your computer. When complete, click Continue and your account will be created immediately.
A screen to select your user picture appears. Take a snapshot with the built-in camera or select a picture from your Library. When complete, click Continue.
A MobileMe screen appears. Select an option and click Continue.
A Thank You screen appears. Click Go to complete the Mac OS X Setup Assistant.
Eject the Mac OS X Install DVD by dragging its icon to the Trash.
Good luck. -
Ok i recently tried to restore my ipod touch but when i plug it in it says your ipod needs to be restored. but when i try to restore it downloads the software and while its downloading it pops up a message saying your ipod needs to be restored. when the download is finished it doesnt restore or do anything and it stays stuck on the plug your ipod into itunes screen somebody please help me.
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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