After 2.0 Update "iTunes could not connect iPod error (0xE8000001)?
I've downloaded the 2.0 update for my iTouch... after the installer had finished its work it alerted me that the iTouch was rebooting and would appear in iTunes. However, I got this error message instead:
"iTunes could not connect iPod unknown error occured (0xE8000001)". I'm not sure if I should disconnect the USB or not.. or what is going on. Any suggestions?
Thanks!
Sweet! The power of the collective on the web...
Jeff - try this, worked great -
unfortunately i lost all my info on my touch when doing this, but I can dedicate some time tonight to resetting my wallpaper, my mail settings, etc.
i think the 'DFU' in these instructions means device firmware upgrade...found this on another forum where people complaining of same problem...
1. Hold both the home and power buttons until the device turns off
2. EXACTLY one second after the iPod turns off, release the sleep/wake button, holding the home button still ( the apple logo SHOULD NOT BE ON ).
3. In about 20 seconds, you will see your iPod appear in iTunes, but the screen on your iPod will still be off. You are now in DFU mode.
4. RELEASE the home button as soon as your iPod appears iTunes. If you fail to do so, your iPod will simply go back into recovery mode.
yo Apple - please roll out some info on this 'known issue'; While $9.95 isn't a budget-breaker, if you have to figure out how to make that $9.95 work on your Apple device like it appears some of us are, it speaks to posting something in Support about it - thanks!
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iTunes RADIO is not working.
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iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
Simply put, firstly, I can't connect to the internet when I click on Radio. People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
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Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
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Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
Apple store id It works via direct internet connetion but not through iTunes. Very strange.
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FYI, Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f4
Serial Number (system): C0*******F8V
Sudden Motion Sensor:
State: Disabled
Intel 6 Series Chipset:
Vendor: Intel
Product: 6 Series Chipset
Link Speed: 6 Gigabit
Negotiated Link Speed: 6 Gigabit
Description: AHCI Version 1.30 Supported
M4-CT512M4SSD2:
Capacity: 512.11 GB (512,110,190,592 bytes)
Model: M4-CT512M4SSD2
Revision: 040H
Serial Number: 0000000012330912E75A
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Medium Type: Solid State
TRIM Support: Yes
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
disk0s1:
Capacity: 209.7 MB (209,715,200 bytes)
BSD Name: disk0s1
Content: EFI
disk0s2:
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<Edited by Host>This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
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Since my iPhone 4 updated I can no longer sync it or charge it with iTunes I get an error message ------>iTunes could not connect to this iPhone. An unknown error occurred (0xE000084)
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http://support.apple.com/kb/ts1368
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I have signed out of itunes and now cannot sign in again.I feel you pain i'm haveing the same problems here.
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IPhone 5 7.0.6
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ITunes could not connect to the iTunes store. The network conect timed out
I am having trouble with iTunes,
Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
I have tried all other advice offerd in the various supports:
1. re-installed iTunes
2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
3. changed "host" file to "back-host"
4. played around and tested various internet settings
I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
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Please help this is very frustrating...
Many thanks in advance!Thanks Polydorus,
I have run the entire diagnostics the results are as follows:
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 1F42598E2F1661DA
Current user is not an administrator.
The current local date and time is 2008-08-02 23:08:07.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.33
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 02 18:25:24 2008
Lease Expires: Sun Aug 03 18:25:24 2008
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-07-03 17:03:38.
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No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.3),
E: PIONEER DVDRW DVR-K17B, Rev 1.02
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 37:21 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.7.1.11 is currently running.
iTunesHelper 7.7.1.11 is currently running.
Apple Mobile Device service 2.1.29.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number: 8K742MT2YMV
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No iPhone or iPod found.
Hope this helps. Looking forward to resolving the problem. -
ITunes could not connect to this iPhone because an unknown error occurred (0xE80007F)
Recieved this error while syncing the IPod classic, however, the IPhone was not connected to the computer, was no where near the computer.
In addition, I had earlier in the day the following error message as well: ITunes could not connect to the IPone "Merci's IPone" because an invalid response was received from the device." In this situation, again the IPod classic was syncying music, and the phone was not even in the house.
The day previously, I had the following error as well: ITunes could not connect to the IPone because of unknown error occurred (0XE80002D).
When I called Apple Support, the first person could not find a response or answer to fix or give a reason why this is happening, since he said the last error is normally resulting from when the cable has a connection problem; well the IPhone was never connected to the computer--the IPod Classic was during these incidents. When a senior advisor came on line, he wanted me to reboot my computer, but I was still in the middle of the IPod Sync of music so that could not happen. Which his answer was, well then call back and talk with a apple support person when it completes--my thought was if the first person couldn't figure it out and required a senior advisor, what is going to happen when I call back--I repeat myself and wait and repeat myself again to another senior advisor and then do some archaic steps to discover they don't know what is wrong? I am waiting on a few other problems they haven't figured out yet. I am a new Apple user and have had nothing but problems with Apple IPhone, IPad and guess IPod Classic all which I purchased with high recommendations that Apple is better than windows products and Android products. I am wondering what the **** I got myself into?
Can anyone help me? It is getting frustrating that Apple can not seem to help with any of the situations I seem to be having!
Thanks in advance.I have had this same issue with my iPhone 4 since iOS 5 was released. None of the updates has fixed it yet. I'm using Windows 7 Pro (64 bit), and iTunes 10.5.3 I am not encrypting my backups. I do have my phone set to passcode lock after 1 hour. When I have enabled WiFi sync in iTunes, I get the error message described in this thread at least once every day. In the morning, when I first open iTunes, I will have to click this window sometimes 8 to 10 times to get it to finally dismiss and begin the sync process.
It's apparent that iTunes is hung up whenever this message is present. It's not downloading podcasts during the night, or performing the WiFi sync while my phone is charging in the other room. Nothing works until I sit in front of iTunes and click off the error message. If I am required to do that in order to get the phone to update, I should just plug it in and disable the WiFi sync hassles until/if it ever gets fixed. -
ITunes could not connect to this iPhone. The device is no longer connected
A few days ago, my iPad 3 A1430 screen turned black. Siri was still there but very slow to respond. The following day, the screen display returned (the usual green background colour but a much smaller display and not a single icon present). Siri was back up to speed, could play music, display info but could not respond to calendar enquiries etc. The iPad would switch off but not reboot. I let the battery level drop to zero then re-charged: iPad now working again.
Wanting to back-up my iPad, I ran iTunes version 12.1.0.50 on iMac (Yosemite 10.10.2). I have PCemulator installed and when the iPad connection was made, I received the usual screen prompt for which to connect to Mac or PC. (The problem starts here: - the prompt was flashing on/off). I selected Mac & received the message “iTunes could not connect to this iPhone. The device is no longer connected”.
Rebooted PC and iPad, connecting iPad offers no device prompt, only the same error message.
Successfully backed up iPhone 6 using iTunes.
Upgraded iPad software to IOS 8.2 and connected again. No effect, same error message.
Looked at various Apple posts but couldn’t find a solution. After several iMac & iPad reboots, eventually managed to back-up my iPad and in the process lost all my iPad music built up over the years on my old PC. Managed to recover these music files from my old PC and load them onto iTunes on my iMac. Tried to sync my iPad but back to error message “iTunes could not connect to this iPhone. The device is no longer connected”.
Any solution?I have the same problem. In fact when I plug in my iPad 2 updated to ios 7.0.4 I get that same message and it crashes my entire system - forcing me to reboot.
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The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?
Dear Lawrence Finch:
If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
"The iPhone software update server could not be contacted."
No, I did not hack anything (are you kidding? Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB. Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with:
1. OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]). So that can't be the problem.
Here's all the other things apple & others say to check which I already checked:
2. USB ports are FINE, both work FINE, so that's not the problem.
3. No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
4. No "usb hubs."
5. Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]). If you know of a newer one for this OSX, please advise.
6. No antivirus software.
7. No security software.
8. No routers; only 1 comcast modem, period. Wired Ethernet.
9. No wifi gadgets, no wifi at all.
10. No firewalls, except what is on iBook in the SHARING/System-Prefs. section. It's turned OFF.
11. Did the hosts/terminal thing sudo nano whatever it was. There were only 3 lines, NO gs.apple.com:
xxxxx local host
xxxxx broadcast host
xxxx local host
Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
So that's it. If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
Many thanks! -
"Itunes could not connect to this iPod"
When connecting my ipod touch to my pc, I get the following: "ITunes could not connect to this iPod. An unknown error occurred (OxE800000A).
This occurred after updating iTunes on my pc.See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
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