After 3 days on fone to linskys

I gave up and am now here hoping for help!
was happy surfing but then the dreaded icons stopped so that meant offline, did a few checks but no way I could get back online, the wireless router and the adapter looked fine, but no one could get online, several times it would go online then offline intermittingly then I started phoning linskys, they are not very helpful at all and no offence why should I be talking to someone in the phillapeans?
any way, I have done several checks on both comps to no avail, but on the one upstairs where the adapter is installed I have noticed a BT homehub and a Phillips as a connection, I dont have BT or anything to do with Phillps!!!
So I assume my 54gs router and adapter has been hacked???
what do you think and what should I do?
thanks in advance!

Disconnect the power supply to your router wait a minute and reconnect.
If this didn't work, powercycle your system. Shut down modem, router, and computers. Restart modem, router, and computers.
If still no Internet, connect computer directly to modem.
If still no Internet, contact your ISP. If you have Internet, reconnect your router. You may have to reset your router by holding the reset button with a pin or a ballpoint pen. Input 192.168.1.1 in your browser. When the box pops up leave username blank and use admin for your password.
Greetings from Northern Ontario, Canada

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After 3 days on fone to linskys

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